1. Claude L. Hailey
P.O Box 2139 Gaborone
Phone: (+267) 72727151
E-mail: claudehailey@ymail.com
I.D No: 116113914
Nationality: Motswana
PERSONAL PHILOSOPHY: To always seek to understand and improve all that
I undertake to do in life for enrichment of self, those I work and live with but
more so for the planet that we leave for our children.
EDUCATIONAL BACKGROUND
ISBS (IMPERIAL SCHOOL OF BUSINESS & SCIENCES)
JANUARY-DECEMBER 2014
 Diploma & Advanced Diploma in Advertising, Public Relations &
Marketing Management
CROSS MEDIA TRAINING CENTRE 2005 (South Africa)
Course of Study: Desktop Operator (DTP)
Programmes Undertaken:
 Adobe Illustrator Corel Draw
 Adobe In design Adobe Dreamweaver
 Adobe Photoshop Microsoft Power Point
 Microsoft Excel

2.  Resume: Claude L. Hailey
 Page 2 | [Type your phone number]
Technical Theoretical Module 1
Subjects taken: Origination Theory I
: Printers Computer applications I
: Business Studies
Passed with First Class
Technical Theoretical Module 2
Subjects Taken: Origination Theory II
: Printers Computer Applications II
: Communications II
Passed with First Class
Technical Theoretical Module 3
Subjects Taken:
 Origination Theory
 Printers Computer Applications III
 Printers Administration III
Passed with First Class
 Computer applications
 Business communication
 Printers Administration
 Typography

3.  Resume: Claude L. Hailey
 Page 3 | [Type your e-mail address]
THESIS: Quality of Print Technology in Botswana
The thesis was aimed at identifying the perceptions that people have towards print
technology in terms of its quality and relevance to modern day work. The findings
of the researched showed that there were positive perceptions that Printers and
DTP Operators (Desktop Operators) have gone a long way offering quality and
work related training for a lot of people, however there are some negative
perceptions towards print training, but the overall conclusion of the thesis was
that Print technology training offers quality and work related training.
GABORONE INSTITUTE OF PROFESSIONAL STUDIES (GIPS)
2003
Course: Introduction to computers
 Classification of computers
 Basic units, bits and bytes
 Hardware and software
 Input and output devices
 Soft wares- application system software
 Files and directories
SECONDARY EDUCATION
New Era Secondary School (2003)
Subjects and Grades: 36 POINTS
English Language: Credit Mathematics: Pass
Art and Design: Credit Biology: Pass
Setswana: Credit Agriculture: Credit

4.  Resume: Claude L. Hailey
 Page 4 | [Type your phone number]
PRIMARY AND JUNIOR EDUCATION
Anderson School (Zimbabwe) (Year 2000 -2001)
Rainbow Primary & Secondary School (Year 1994 – 2000)
Westwood International School (Year 1990 – 1993)
WORK EXPERIENCE
Trade Channel (April 2015)
Assist to sell various ICT (Information Computer Technology) products for
organization and ensure optimal level of customer services through various sales
calls on telephone.
Administer and ensure compliance to all sale objectives.
Manage selling of various products in professional manner.
Monitor all customer queries and ensure timely response to all issues.
Coordinate with customers and provide various company plans and services and
detail quote for all required information.
Maintain and update knowledge on all company products and services.
Maintain knowledge on all competitor products and services and analyze all
advantages and disadvantages for various products.
Ensure optimal utilization of all sales tools and resources.
Documents and maintain all records of sales activities and provide updates as
per requirement.
Manage various documents for all sales sources efficiently.

5.  Resume: Claude L. Hailey
 Page 5 | [Type your e-mail address]
Administer all underwriting process and maintain records for same.
Participate in all departmental meetings and provide training for same.
JANUARY 2015
RED CHERRY ADVERTISING
 Locate and contact potential clients to offer advertising services
 Explain to clients how specific types of advertising will help promote their
products or services in the most effective way possible
 Provide clients with estimates of the costs of advertising products or services
 Process all correspondence and paperwork related to accounts
 Prepare and deliver sales presentations to new and existing clients
 Inform clients of available options for advertising art, formats, or features
and provide samples
 Deliver advertising or illustration proofs to clients for approval
 Prepare promotional plans, sales literature, media kits, and sales contracts
 Recommend appropriate sizes and formats for advertising
January 2013
DESKTOP PUBLISHING (FREELANCER)
Jobs done:
 Botswana 47th Anniversary Brochure,
 Sales/selling of Advertisements
 Ledumamadumane East Constituency Campaign
DUTIES:
 Edit and merge photographs with computer images, scan and adjust
colours for the publication
 Amend layout, select fonts and intergrate text with graphics( such as logos,
graphs and charts)
 Design and arrange layouts to meet clients requirements. prepare
quotations for work contracts

6.  Resume: Claude L. Hailey
 Page 6 | [Type your phone number]
 Interview a mass population for a public publication pertaining to the
Botswana 47th Anniversary Magazine

01 November 2010 – 28th December 2013
EKG GROUP OF COMPANIES
POSITION: Personal Assistant
Duties:
 Liaising with clients, suppliers and other staff.
 Arranging travel, visas and occasionally traveling with the Manager to
take notes or dictation at a meeting and to provide general assistance
during presentations.
 Devising and maintaining office systems, including data management and
filing.
 Producing documents, briefing papers, reports and presentations
 Responsibility for accounts and budgeting.
 Deputizing for the manager, making decision and delegating work to
others in the mangers absence
JANUARY 2008-SEPTEMBER 2010
MOEDING COLLEGE BASKETBALL COACH
DUTIES (reference Attached)
 Develop a coaching philosophy
 Develop appropriate curriculum provide effective, constructive critisicim
of players
 Lead and direct team


7.  Resume: Claude L. Hailey
 Page 7 | [Type your e-mail address]
June 2007- September 2009
Event organizer for Resetso Tours and Safari’s & Resetso Traditional Dance
Troupe
 Promoted the traditional dance troupe throughout Botswana and South
Africa
 Designed the company brand
May 2006 – November 2006
STANBIC BANK BOTSWANA
POSITION: Bank Teller
DUTIES:
 Receive checking and savings deposits; verify cash and endorsements,
receive proper identification for cash back and issue receipts of deposits
 Process savings withdrawals
 Cash cheques, verify endorsement, and ensure validity
 Cross sell bank products and services
 Refer customer to the proper department for issues that cannot be
resolved at teller lines
 Count and roll loose coins balance drawer daily, including periodic
batching of cashed cheques
 Identify counterfeit currency

8.  Resume: Claude L. Hailey
 Page 8 | [Type your phone number]
March 2004
Employment as a Layout designer at ACT COMMUNICATIONS with the main
responsibility of designing layouts for the Botswana Annual Magazine for
Independence, typing, filling, banking and other errands as ordered by the Chief
Operating Officer.
DUTIES:
 Collect and assemble type styles and images such as illustrations,
photographs and drawings for visual design on paper or computer. deliver
ideas and information through visual communication.
January- December 2004
Spearman Steak house.
Senior Waiter
Duties:
 Working the computer, handling cash transactions and interacting with
the customers on a daily basis.

9.  Resume: Claude L. Hailey
 Page 9 | [Type your e-mail address]
REFERENCES
Trade Channel (PTY) Ltd Mr. Libero Nyelele
Ambrose Masole Red Cherry Advertising
Contacts; (+267) 3161180 +267 75913629
Lesego Komanyane Ms Lorna Mosca (Lecturer
EKG Group of Companies Southern African Printing College
Contacts: (+267) 72656972 Contacts: (+27) 116993000
(+267) 75421655
Candy Masale (Branch Manager)
Stanbic Bank Botswana
Contacts; (+267) 3618000
Mr. Batisane (Supervisor)
Stanbic Bank Botswana
Contacts ; (+267) 3618000

10.  Resume: Claude L. Hailey
 Page 10 | [Type your phone number]