Benefits Of Higher Education At The Information Technology...

Benefits Of Higher Education At The Information Technology...
Professional Pursuits
Melanie O'Keefe
ECPI University
Abstract: This paper will discuss some benefits of higher education in the Information Technology
field. Three possible career paths were researched; noting salary expectations and the number of
available positions.
The Information Technology industry accounts for only a small portion of the current job market.
However, it is absolutely vital to virtually every industry. Technology moves forward so quickly that
all businesses operating in today 's global economy must rely on technology to remain relevant,
regardless of their industry. This will become apparent as I discuss three different career
opportunities based on the qualifications of my major along with certifications. The three jobs I will
discuss in this paper will include Desktop Support Specialist, Network Security Administrator, and
Penetration Tester.
Career Opportunities for a Network Security Graduate: After conducting research, I found three jobs
of interest to me that require skill sets that fall under the scope of my major.
Desktop Support Specialist
To begin, I researched positions for Desktop Support Specialist at many companies. These positions
involve providing technical support for both hardware and software to employees via telephone, in
person or live chat. This is an example of why soft skills are so important for success in a
professional atmosphere. If one were to take this job before developing soft skills, such as
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Implementation Of The Reporting And Subsequent
Implementation of the reporting and subsequent use of pharmacogenomic variants of significance
will take a multistep process, and require leadership and buy–in to optimize implementation. The
following necessary steps have been described to successfully implement preemptive
Pharmacogenomics testing.2 First, there must be a systematic process for genotyping and for
migrating test results into the EHR. There must be a permissive institutional infrastructure that will
support clinical implementation. There must be a governing committee (usually a subcommittee of
the P&T committee), which provides oversight regarding which test results are part of the EHR, and
which drugs are linked to CDS alerts. This committee must have a ... Show more content on
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Stakeholders will include clinical informatics and bioinformatics experts, providers (both specialists
such as genetic counselors and geneticists, and generalists), pharmacists, information security and
privacy personnel, and laboratorians.
The process of developing the EHR interface and CDS content will need to involve users, decision
makers, and evaluators. The users will need to be asked about the tasks they do on a daily basis to
provide patient care, and about the clinical decisions that would benefit from computer decision
support.
Stakeholder/users should be surveyed to find out their needs, by asking questions in the following
areas: What information do you need that you don't have? Where in the EHR would
pharmacogenomic information be located? Would a link–out to a curated definitive information
source help? Or would you prefer a more concise summary linked to the moment of prescribing? Or
both? How will you decide which drugs–gene pairs to implement alerts for in the EHR? What
process will be used to update the system? Who will be responsible? How will new genomic results
be put into the EHR, and converted to phenotypes with defined actions? Who will make sure that
the pharmacogenomic actions are kept up to date with the rapidly advancing field? What do you
want the CDS tool to look like? What level of alerts do you

Sample Resume : E Marketing Strategy Essay
E–Marketing
iYogi
Tutor
Deniss Yeung Presented by: Subhajit Dey 14405835 Santosh Kumar Shrestha 14407441
Wenshuo Huang 13393323
Kevin Xingyang Zhou 12371779
Table of content
Particualars Page no.
Introduction to the Organisation
History 3
Background and Area of operation 3, 4
Types of Products and Services 4
Industry Analysis
The Industry 4, 5
SWOT 5, 6
E–business objectives, strategies 6, 7
E–Marketing Environment
Global Markets 8
Ethical and Legal Issue 9
E–Marketing Strategy
Marketing Knowledge 9,
Consumer Behavior 9, 10
The application in internet environment 10,11,12
Products,services,price,promotiom and market/ partner relationship 12,13,14
References 15
INTRODUCTION TO THE ORGANISATION
HISTORY
Iyogiwasco founded by Vishal Dhar and UdayChallu in 2007. Iyogi have more than 6000
technology staff on its global delivery platform imantra. Sequoia capital ( U.S.A ) , Draper Fisher

Jurvetson ( U.S.A ) , Canaan Partners ( U.S.A ), SAP Ventures , SVB Indian Capital Partners are the
venture capital firm that have invested in the company . In 2009 they appointed its founder, Larry
Gordon, as President Global Channel Sales.
BACKGROUND &AREA OF OPERATIONS
iYogi is a remote technical support firm based in Gurgaon, India and have customers in the United
States, the United Kingdom, the United Arab Emirates, Australia,

Analysis Of ' Northern Quest Resort And Casino ' Network...
Date: October 15, 2015
To: Professor Jan Babcock
From: Michael Kelly
Subject: Rhetorical Analysis of Job Application Package
Northern Quest Resort and Casino: Network administrator
This role Network Administrator job is with Northern Quest Resort and Casino. They are in need for
a Network Administrator and I believe I can be the right fit for them once I graduate college in the
spring. The qualifications that they are looking for is someone that has prior knowledge and some
work with LAN/WAN, Wireless networking, CISCO, Networking Monitoring tools, CCNA
Certification, etc. This company is looking for a hard worker that is intelligent and can get the job
done in a timely matter. This job is also for people who are driven to work ... Show more content on
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When doing my cover letter I focused on how I can bring leadership and tell them what I will bring
to this job. I highlighted my education in two areas. The first thing I highlighted is that I went to a
technical school for high school and that I graduated in a networking class. The second thing I
highlighted is that I will be graduating with an associates in Information Sciences and Technology
with a Business option. I think when they see my education they will see that I have a lot of
potential in any job I go for. The information that will be less important for the cover letter will be
the past jobs that have nothing to do with the job that I am applying for. I think the tone in my letter
will be to get the reader's attention without be annoying.
Amazon.com: IT Support Technician
The second job I am looking at is an IT Support Technician at Amazon.com. This job is located in
Detroit Michigan. Amazon is in need of a support technician and I have some requirements for the
job. They are looking for someone who has experience in the field and they are looking for someone
who preferably has their A+ which I am currently working on. Amazon is looking for a candidate
that has great oral and written skills. They also want someone that has great hands on experience
and experience. Amazon wants someone who is very reliable because if something goes down at
one of the distribution centers they are relying on you to get everything back up and running.

Swot Analysis : '  Innovation '
ShopKeep.com SWOT Analysis Strengths of ShopKeep.com:
 Innovation – ShopKeep is geared for small businesses and has created a reputation for catering to
food and beverage sellers. It is an elegant piece of software that most retailers will feel at home with
and the retailer does not even have to be in the food business to use it. It provides an intuitive,
secure POS system that can empower business owners by providing staffing optimization,
regulating inventory, accessing sales reports, and collecting customer information on one seamless,
cloud–based platform. (Hamilton–Romeo, 2015). The ShopKeep system is often highly reviewed
for its simple, inexpensive pricing structure.
 Strong Brand Equity – ShopKeep listens to customer's ... Show more content on Helpwriting.net
...
Each consecutive year for the last three it has grown three times in revenue.
Now used independently by more than 18,000 merchants, ShopKeep announced July 2015 that with
Series D funding they have raised $60 million. ShopKeep plans to use this injection of capital,
which was led by investor Activant Capital and with support from existing investors, to aggressively
grow its overall US customer base, launch international operations, and strengthen industry
partnerships. (Herian , 2015)
 Utilizes Social Media – You can contact ShopKeep via Facebook, Twitter or LinkedIn. Training
and support documents are also available online. ShopKeep uses a program called "Counter
Culture" which allows customers to provide their own reviews of the product by featuring success
stories and strategies. Additionally, they have a blog which serves as the point of entry to
ShopKeep's Small Business 101 – a collection of business advice for the small time entrepreneur
like a small business guide to social media, and helpful information; such as permits, zoning,
licenses, and tons of other material. (Ebrahimi, 2015)
Weaknesses of ShopKeep.com
 Market Limitations – ShopKeep isn't necessarily for the large retailers, even though it can handle
multiple locations, by design it is ideal for small to medium sized businesses. And with this design
ShopKeep has done well to stay in this niche even though it's limited when it comes to most table
service restaurants, bars, or large retail stores.


The Design of MicrosoftÂ® Support Network 1.0
Microsoft Corporation
Microsoft Corporation:
The Design of Microsoft® Support Network 1.0
1. What factors suggest that Microsoft's PSS Division needs a more comprehensive and flexible
approach for its service offerings?
Admittedly, Microsoft's support services were not as good as those offered by some competitors.
Several factors contributed to the nondescript nature of Microsoft services. Previous support service
policy had been determined at the product level. Annually, each product manager negotiated with
PSS over the type, extent, and pricing of services to be offered to customers along with their
products. Because Microsoft had 150 products, the result was a hodgepodge of service offerings.
Some products had no support ... Show more content on Helpwriting.net ...
Gates was willing to invest significant resources into technical support services to improve their
overall quality and customer perceptions of them.
Choice, Quality, and Simplicity should characterize all technical support programs. Based upon
several market research studies and experience, the task force concluded that customer satisfaction
would be sustained by delivering technical support that met customer needs in three ways. First,
support programs should offer customers a choice. Those who "did not want to pay for support they
didn't need" should be able to buy software alone, at a price that did not include service costs. At the
same time, customers that "wanted more support and were willing to pay extra for it" could also do
so. Second, all technical support provided by Microsoft should meet or exceed industry standards
for quality. Third, all technical support programs should be marked by simplicity; that is, customers
should have little difficulty understanding Microsoft's offering and how it applied specifically to
their needs.
Technical support services should be a "cost center" for the Microsoft Corporation. On this point,
there was uniform agreement in the company. As managers saw it, Microsoft's "core competence"
was its technology. Though important, technical support services were not seen as a potential source
of corporate profits. Instead, Microsoft was prepared to invest in them in

Application Of Fice Manager
Scenario Our Palm Beach Gardens medical office introduced a new patient check in procedure by
using kiosks. My role was to communicate with vendors, suppliers, EMR software technicians,
installation contractors, physician and practice owner, staff and patients about the purchase,
installation and training with the new kiosk check in process. This sophisticated technological check
in process is user friendly and reduces the check in time significantly. The kiosk allows the patients
to check in for their appointments, verify their demographics, verify their insurance information,
and sign off on five office documents. Patients will also be able to activate their patient portal
access, edit and update their demographic and insurance ... Show more content on Helpwriting.net
...
The EMR technician seemed to be uncertain and kept putting me on hold. Frankly she gave me the
impression that this was her first day on the job. At the end of the session I still had questions on
how some of the features worked such as when does the camera prompt to update a photo of a new
insurance card? At what point are the patients given the options to authenticate? The technician was
unable to answer any of these questions which I felt were part of the set up and installation process.
Could this have been a language barrier again? Or did I annoy her with all my questions? Another
communication challenge that I faced was with the staff and patients. I needed to convince both staff
and patients that the kiosks are user friendly thus, making the check in process much faster than
checking in with the receptionist. I could hear the tone of reluctance, apprehensiveness and fear
from both the staff and patients as we began using the kiosks. Providing and communicating clear
training and instructions on the use of the kiosks was essential to the success of this new procedure.
Strategies
The strategy that I used to resolve the customer service issue was to request the manual which
contained the product specifications and the installation instructions to the kiosks. After reviewing
the specifications and installation instructions, I could plan exactly how many kiosks to purchase

Organisational Policies : Reporting Of Faults
P.2
Organisational policies:
Reporting of faults
A report of fault could be a document that reports problems occurred throughout IT technical
support, it can avoid from wrong blame and make certain others understanding what 's wrong with
equipment such as laptop or desktop computers, and they are sometimes used once a technician
accidentally damages the equipment during maintenance, but problems can be caused not by
accidental damage. There are various types of faults and they must to be reported as soon as
possible, because it might be the best chance to solve the problem quickly. By reporting the fault as
soon as possible, it will be a lot faster to fix it, but it really depends of what problem is there. To
report the problem, it needs ... Show more content on Helpwriting.net ...
SLA (Service Level Agreement)
SLA is a contract between the IT technician and the company which means that technician must to
do and to meet with the company requirements, for example IT technicians will produce the secure
networks, authentication via username and password, and also computer troubleshooting and
maintenance.
Confidentiality
Confidentiality within all companies is very important as employees have access to a lot of
important information on the company that they could potentially steal, tell others about, post it
online or more. Companies have policies in place which are put in place to let their staff know that
these such things are unacceptable and helps to reduce this from taking place but will not stop them
from their employees doing it. Confidentiality is also important between the company and all their
customers and is part of the policy. The companies that hold information on their customers by law
are not allowed to give out the information they hold to anyone else without that person's
permission, if this was to happen in the company it will result in actions taking place such as a fine
or even worse.
Organisational constraints:
Costs
Most companies that are using IT systems will not have a large amount of money to spend on the
equipment they are using and the security they have in place on their systems. Companies will be
looking for

Working with Scr Associates
Working with SCR Associates
Cheryl Mitchell
Kaplan University
IT460–01
Systems Analysis and Design
Unit 9 Assignment
Abstract
Please complete the following projects using MS Word. Save the project as Unit 9 Project.doc and
place it into the Unit 9 Project Drop Box. Click here to access the "SCR–TIMS Work Session Link".
Jesse wants a recommendation about an SCR help desk. She said that I can get more information on
the Internet. She wants any input by early next week. She said there's lots of information out there
on this topic. She wants me suggest a plan for creating an SCR help desk (SCR –TIMS Work
session, Session 12, To Do List, #1).
Unit 9 Assignment: Working with SCR Associates.
Please complete the following ... Show more content on Helpwriting.net ...
a. (2010). Systems Analysis and Design, Eighth Edition. Boston: Course Technology, Cengage

Business Pl Hardwick Designs Custom Pc Assembly And Repair
Business Plan
Hardwick Designs Custom PC assembly and repair
6701 mountain view Inyokern, Ca. 93527 (760) 977–6373
Written by Zackery Hardwick
Issued March 5, 2015
Conﬁdentiality Notice: This Business Plan is conﬁdential and contains proprietary information and
intellectual property of Hardwick Designs. Neither this Business Plan nor any of the information
contained herein may be reproduced or disclosed under any circumstances without the express
written permission of Hardwick Designs.
© 2015 by Hardwick Designs. All rights reserved. Confidential.
Table of Contents
1.0 Executive Summary
1.1 Description of Business
1.2 Industry Analysis
1.3 Mission Statement and Core Values
1.4 Management Plan
1.5 Goods and Services
1.6 Marketing ... Show more content on Helpwriting.net ...
Hardwick Designs will start as a home office/home visit start–up, using one room within the owners
home as well as owner's personal vehicle to assist customers in the Indian Wells Valley/ Searles
Valley area. After the 1 year mark Zackery plans to have moved into a leased storefront for a more
professional customer interaction with popular product display. As sales increase I will hire more
technicians from the community mainly sourcing from the local Cerro Coso Community College.
The business will be located in the center of Ridgecrest, Ca. making it accessible to residents in the
surrounding communities.
1.2 Industry Analysis
Hardwick Designs will provide computer support in both a consulting and technical capacity to
home PC users in both High end and general usage clients. Since Hardwick Designs is currently a
one man operation, its ability to grow in the first three months will be limited by the owner 's
capacity to complete work while having a second form of employment. However, the first three
months are very important to build a relationship with customers and a reputation for getting the job

done quickly and well. Zackery will focus on delivering excellent service, and using word of mouth
to network with other new clientele.

The Vision And Vision Of Zie Tel
Describe existing Mission and Vision statements:
Zie Tel is a market leader in import / export business. The company is headquartered in Collins
Street, Melbourne.
The existing Vision and Mission statements of Zie Tel is – "Selling espresso coffee machines
especially to cater to home appliance market, and incorporating other digital home entertainment
products".
In order to achieve this Vision and Mission, Zie Tel is targeting to cover larger area of consumer
market for espresso machines, providing full range offer.
Develop revised Mission and Vision statements that reflect current Organizational requirements:
The industry and its operating environment have changed. These changes have initiated the need for
changes / developments in the Zie Tel company requirements and ... Show more content on
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This includes: Responsible buying, strategic alliances with its suppliers, Appropriate training to its
sales / support staff, improving inbound / outbound logistics, and Training / development of staff
dealing with imports / customs.
The Company strives to implement and maintain high level of professional and moral standards. It
is committed to sustainable environmental practices that comply with all legislative and regulatory
standards.
In order to offer highest level of customer satisfaction, Zie Tel selects highest quality for its coffee
machines and accessories. The company selects only the best brands for sales to its customers.
Seek support from all relevant stakeholders:
For achieving its Vision and Mission, the company seeks support from all stakeholders. For growing
customer base, highest level of customer satisfaction and achieve greater business success, the
company seeks active involvement and support from its suppliers, its customers, and most important
from its

Techniques For Evaluating A Successful Customer Service...
1. Techniques for evaluating a successful customer service operation are as follows:–
i. Commitment to Quality – ETA has set a specific standard to ensure complete customer
satisfaction by reducing, eliminating many customer's callbacks or recalls. With the help of surveys
conducted and logs kept by individuals companies, the standards of the company can be revised to a
level that accurately measures and improves upon customer satisfaction which can only be achieved
by the data taken from tests and measurement tools that are converted into specific procedures to
resolve problem and improve customer request response. The preferred response time in responding
to and resolving a customer request should not be more than 24 hours. ii. Focused ... Show more
content on Helpwriting.net ...
Monthly or biweekly discussion groups, meetings, or seminars on performance of products or
services could provide the ideas and strategies required to power the continuous improvement cycle.
v. Integrity – It requires the authority and empowerment to make decisions and carry out tasks
without requiring a superior's seal of approval. The customer service agent should be able to
authorize refunds, exchanges, repairs or upgrades based in established principles. This not only
speeds up customer service response time, but also empowers and engages the specialist in the
integral running and success of company.
2. The three distinct groups of customer service functions are –
i. General Customer Support – Staffed primarily by generalists and non–technical personnel. They
also provide front line assistance such as "walking" the customer through the owner's manual,
assessing the nature of interest–technical or non–technical, and responding to literature requests and
other general issues. ii. Technical Customer Support – Staffed by technicians and engineers that
provide technical assistance in the areas of application,installation,on–site repair and
maintainance,user information, site repair and customer assistance. iii. Customer Satisfaction
Monitoring – This includes surveys and asks for feedback

Objectives Of The Summer Relationship: IBM
OBJECTIVES OF THE SUMMER INTERNSHIP IBM is an IT based company which provides
solutions for businesses and industries from all sectors if they are connected to IT. IBM has a great
range of products ranging from IT services, Business consultancy and self assessment tools. So
therefore my job was to comply with the objectives of the organisation and learn about the products
and services and services offered by the company , understand their usage and implementation in
the organisations and contact the target market regarding their demands and need of the product and
what all they want from the products and modifications in the products so that we can help them
provide the best possible products under one roof and satisfy their demand and needs accordingly.
The ultimate objective of my summer internship was to contact the target market and provide them
with complete organisation restructuring and providing the existing customers with better and latest
... Show more content on Helpwriting.net ...
IBM is the largest and most profitable industry in the worl with a value of 66 billion dollars, they
have more than 500000 employees worldwide. WEAKNESS IBM's size can also be its weakness.
With a huge size it can slower to react to customers needs and wants as well as industry fluctuations.
And its more than 500000 employees can find it dificult for services and support needed. Enormous
operating costs and competitiors eating into their market share forced them in 2010 to buy back
shares worth 8 billion dollars. Servers and storage which account for about 20% of IBM's revenue
has declined to 16% and a 6% decline in margins.

Developing Channels Of Communication For International...
Developing channels of communication in International Gadgets company is unable the new
manager to communicate and gather a team of technical communicators and enhance their
experience in communicating with different audiences in a business setting. The department of
research & development (R&D) in International Gadgets has produced a new product. The
International Gadgets assumed that product would make a revolutionize the industry. However, the
International Gadgets in each level of the corporation department needs to understand fully how the
new product is going to start and revolt the industry.
In order to process the new product, the head of R&D should work with four departments in the
International Gadgets to help them to understand the channels and communicate in throughout the
company for the new product. There are four levels in International Gadgets should understand the
new product which are upper management, Sales and Marketing, Technical Support and all
employees.
Before approving the funding needed for the new product, R&D should help upper management to
understand the new product and how it will expand the company. Technology has approved many
possible channels for upper management to share the information and stay connected with several
levels of the company at one time. Upper management must be connected and communicated all the
time with others level in the company by using group email (electronic mail) which include all the
members, and every person can

Application For The Arts Administration Intern Position At...
In response to the advertisement posted on Indeed.ca, I am interested in submitting my application
for the Arts Administration Intern position at TIFF.
Education
I am graduating with a B.A. from the University of Toronto on June 1st, 2016. I double–majored in
Criminology and Socio–Legal Studies and French Studies, two programs that have allowed me to
build on my research skills. Moreover, a Social Seminar in Social Institutions course that I took in
fourth year gave me the opportunity to conduct my own research on the topic of multiculturalism. I
am proficient in Microsoft Office, particularly in Word and Excel, as I use both programs for my
writing and for data entry respectively. My undergrad studies have also honed my organizational
and planning skills. Having taken a full course load every year, I worked under multiple, strict and
tight deadlines. I would have multiple midterms and assignments due in the same week. My
excellent organizational and planning skills have allowed me to work under such circumstances: I
prioritized the assignments that have an earlier due date, while ensuring that I plan the outline for
the assignments due at a later date. I have thus never missed a deadline thanks to my excellent
planning and organizational skills.
Furthermore, I have excellent verbal and written communication skills in both French and English.
The French courses that I have taken in University provided me with the opportunity to improve my
written and spoken French; I

Case Study Of Personal Computers In The U. S. Consumers
The uncertainty created by impersonal and overseas long distance customer service provided by
companies that specialize in direct sales of personal computers has led many U.S. consumers to buy
from more local retailers. This sales model follows the push strategy on page 46 of the text, this
strategy "pushes" the product to the end user or customer through sales promotions and other
incentives. (Min, 2015) The contemporary consumers are given a multitude of options when
purchasing personal computers and related hardware devices that were not readily available in the
past. With this purchasing power at their disposal, U.S. consumers are growing impatient with low
quality equipment and foreign customer service due to outsourcing jobs overseas ... Show more
Retail stores will need to have high quality upgradeable models available for sale, along with onsite
technical support that can provide any consumer modifications being requested. The retail store's
tech team could then provide local delivery service of end products to consumers using rates similar
to Uber and Lyft.
3. What are the potential problems associated with traditional retail sales?
Contemporary consumers have grown more knowledgeable with the specific capabilities that their
personal computers are equipped with. They are seeking more customization and performance levels
than that of many standard models available in retail stores. Many retail stores outsource their IT
customer service that has U.S. consumers frustrated with lack of clear communication and cultural
relatability. Retail locations can offer more local and personal customer service with a competent
tech support team available by phone, email or internet to alleviate breakdowns in communication
such as language barriers. Rapid delivery to customers can be provided by contracting with local
delivery services like UPS and Fed X or an in–house service provided by the tech support team.4
4. What managerial changes have to be made to regain market share and become a global leader of
the PC industry?
The conceptual and political competencies of top management need to be

Financial Analysis Of Siriusxm 's Subscription Based...
Financial Analysis SiriusXM's subscription based revenues, yielded the company $4.2 billion in
2014, growing 10% year over year, continuing a decade long trend of revenue growth. In addition to
revenue growth, impressively high margins have produced free cash flow of $1 billion. Despite
impressive profitability metrics, financial struggles of the past are till casting long shadows in terms
of debt and outstanding shares, yet management is doing their best to dig themselves out of trouble.
The key metrics found below form the basis for industry comparisons and will discussed further
hereafter. With $4.2 billion in revenue, SiriusXM is the industry leader of subscription based
revenue, while iHeartMedia leads the way with $6.2 billion in advertising based revenues. When
comparing gross margin, which represents the percent to total revenue that the company retains after
covering its cost of goods sold, we see SiriusXM leads the way with 62%. This means they are
retaining more on every dollar of revenue that any of their competitors. Taking it one step further,
looking at operating profit margin, which determines how well the company can pay creditors and
create free cash flow, we again see SiriusXM quite handedly leading the industry at 27%. With such
a healthy operating margin, it's no surprise free cash flow is a major strength of the company,
clearing $1 billion in 2014. Free cash flow is extremely important as it allows organizations to pay
down debt, develop new

ELL (English Language Learners) Teacher Officer
As an IT help desk personnel I provide support and assistance with equipment and software used in
computer labs, classes and employee offices. This responsibility requires me to provide technical
support to the college community in an efficient and accurate manner. I am considered as the college
front liner who will solve basic technical problems and provide support. Working as an IT help desk
personnel has given me an insight into my major in college that I wouldn't have had otherwise.
Having a solid foundation of IT basics has increased my understanding for more advanced topics
within my major.
In spite of my busy schedule I always enjoy my time as an ELL (English Language Learners)
teacher assistant. My responsibility includes reviewing

The Ethics And Concept Of Social Responsibility
Management Profile
In this management profile review we try to explain global elements of our management, from our
mission and objectives, to our corporate philosophy and key methods needed to obtain it
successfully.
Business Vision
Ethics
Our ethics and concept of social responsibility are important elements of our managerial decision
making process. We believe that individual values are fundamental to ethics.
Ethical approaches (moral principles and values) govern the actions and decisions of each member
of our business organisation. Each approach provides a different, but related, set of principles for
judging our managerial decisions.
Following our beliefs and corporate philosophy, we have to ... Show more content on
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Following our corporate philosophy, every employee must have attitude of ownership and identify
himself or herself with success of a product, service and business as a whole. Also, each employee
must have a strong sense of responsibility and personal achievement in own and related job area.
We believe that enthusiasm for our people and our products, and that ability to inforce that
enthusiasm in others, is the quality of leadership. Enthusiasm promotes creativity, cooperation and
profit.
Commitment
Success and prosperity do not happen overnight. True success can only come through attentive,
quality and devotional work and throughful application of managerial concepts in all daily activities.
That 's why our management is an on–going process.
To meet our goals and achieve our objectives, we have to develop a strong sense of commitment and
responsibility.

We evolve with the growing computer and software industry, and we are committed to respond to
our customers specific needs and to maintain the highest standards of quality in product
development and customer support.
Objectives
The primary aims of the company are to maximize wealth of shareholders (provide profitability),
and worthwhile job prospects for employees. Our objectives are customer satisfaction, real growth
in earnings per share and a competitive return on capital employed.
We aim

Key Areas Of Responsibility For A Dual Role
Key areas of responsibility for this dual role were to manage the operation of the IT infrastructure
whilst overseeing the allocation of workloads and scheduling for all forty drivers. The area of focus
was to co–ordinate the fleet contractors in the morning while in the afternoons; I concentrated on the
IT related aspects of the role. After discovering that this organisation had limited infrastructure (10+
years old) which had restricted company growth, my recommendations to senior management to
implement a more efficient IT infrastructure. This improved network speed, reliability and data
management.
KEY CONTRIBUTIONS:
 Infrastructure Improvements: Assisted in leading the continued development of the IT
infrastructure which has seen growth of 30% in the past 18 months which forecasted to increase
when implementation is complete. This has resulted by managing all aspects of the planning and
implementation plan.
 I negotiated contracted arrangements with Dell, achieving a 20% saving on costs.
 I recommended and implemented infrastructure improvements by researching new technologies
and features for anti–virus, security, patch management, windows operating systems, and windows
server platforms.
 Fleet Allocation & Customer Service: Management of fleet drivers and daily workload,
furthermore managing customer expectations ensuring escalations were kept at a minimum. The
priority of my daily schedule was to ensure that this section of my work was completed before
working

Nemer Jamal Nemer Yousef Bio Over 17 Years Of Vast It Sales,
Nemer Jamal Nemer Yousef Bio Over 17 years of vast IT Sales, Marketing, Channel, Customer
Service and Business Development experience with a reputable Companies in the Gulf Area. Nemer
is a well–qualified professional, with an academic background in computer Networking & Technical
Support, with excellent communication skills, including the ability to present product and technical
development ideas clearly in a written format or formal presentations, Nemer also is a detail
oriented with strong analytical, problem–solving, financial management, organizational and
interpersonal. Work experience 1/1/2015 –Till Present – Intel Corporation /Qatar Program Manager
Represent Intel Corporation in Qatar in the following Segments: Enterprise business: ... Show more
– Increased market share by working with all reseller depth and breadth. – Identified resellers in the
region based on (territory, Company size and targeted segment, company annual turnover, technical
and Sales Capabilities. – Monitored and analyzed channel sales volumes, pipeline activity, and
competitive activity and develops strategies to reduce negative trends. – Monitored and managed
product line sales activity across all channels as needed. – Managed & Tracked with the vendor new
orders, promotions, new lines of products, negotiating and rebates. – Managed current accounts,
enlarge customers list consistently and drove run rate business such as ( Banking, Gov, Oil and gas )
– Reviewed daily market share reports in comparison to competitors to show the suitable tactics to
penetrate according to the real market dynamics. – Worked with the Sales organization to offer
product, business and technical knowledge in support of pre–sales activities. – Represented the
company at trade exhibitions, events and developing relationships with potential resellers via
meetings, and customer visits. – Reviewed order submissions to make sure proper margins, payment
terms, and delivery timeframes. – Concluded market analysis for competitive products including
market share, pricing, technology and work with the vendors for marketing Activity such as spiff
and promotions for resellers to improve overall stock levels. Planned sales activities and
customer/prospect contact

The Business Model Of Like Uber
DoorDash, like Uber, is an example of yet another "Peer–to–Peer" business model; this one takes
orders and delivers food via company drivers. In other words, DoorDash takes food from restaurants
and delivers it to the consumer, thereby eliminating the relationships between restaurants and
clients. To that end, DoorDash operates not only as a customer acquisition company, but also as a
logistics company focused on food delivery. DoorDash is disrupting the old way that food is
delivered to customers by interjecting an intermediary.
In addition, while DoorDash only focuses on food delivery at present, it plans to expand to non–
food areas and use its logistical delivery infrastructure to deliver anything to anyone in the future.
With great ... Show more content on Helpwriting.net ...
This model will help the company to become profitable in the future.
Having a Strong Technical Team
In the story of this company, its CEO Xu said, "to make one delivery successful there's fifteen small
things you have to get correct, which is shocking." This is true because the company must consider
every detailed problem like the most appropriate time to arrive at each restaurant. These
optimization problems make it difficult to make delivery times more efficient and satisfactory to
customers. To solve this problem, the company hires a team of engineers to build a high–functioning
online system. This system allows DoorDash to obtain and keep customers and therefore obtain
more business. A strong technical team is crucial for any peer–to–peer business model like
DoorDash.
Using Contract Workers
Food delivery is not the same as other delivery service because it has limited peak times. Most food
deliveries happen during mealtimes. Due to this fact, DoorDash uses contract workers instead of
full–time employees. Therefore, it smartly and efficiently reduces the labor costs without hurting the
quality of the service.
Business Strategy: Making Money in the Long Run
As mentioned before, DoorDash focuses on customer experience and consumer need in the short–
term. According to its official website, it charges $6 per delivery, and the driver will receive a flat

P1 General Communication Skills
General skills
When communicating in general it is important to be aware of a number of general skills and
making sure that you consider the needs of your audience when to best address their needs.
Cultural Differences – You should be aware of cultural differences so that you do not offend your
audience. This means being aware of who you will be communicating with in advance and learning
about their cultural background. You will also need to be aware of your body language and personal
presentation as you want to make a good impression and show that you have taken any cultural
differences on board to make your audience feel at easy. For example, you wouldn't address a group
of teenagers in the UK on an educational tour of your company to look ... Show more content on
Helpwriting.net ...
You can use a range of questions to find out about the needs of the other party that you are working
with during initial conversations. Similarly being able to answer their questions and preparing for
this in advance is just as important. Questions and answers is the basic format of communication but
doing it effectively is something that can be improved over time. The number one thing that you
want to do when using Q&A in a business context is to find out about your customer and make them
feel that you are going to do everything in your power to meet their needs in the most cost–effective
and timely manner

Unit 12 P2
Unit 12– P2: Explain the impact of organisational policies and procedures on the provision of
technical support
In this document I will be explaining the impact of organisational policies and procedures on the
provision of technical support.
In the modern world, IT Support is a major factor which is necessary in order to progress and
function properly. In big organisations, tech Support departments work tirelessly every day to
provide quick and effective support for users with faults. There are however factors which impact
the provision of technical support, these factors are:
Organisational guidelines
Service level agreements (SLA)
Confidentiality
Sensitivity of information
Organisational constraints
Outsourcing of support services
Organisational ... Show more content on Helpwriting.net ...
The cost of maintaining this department tends to fall over time however modernisation and
The provision of IT Support will be impacted by the costs of resources required as the organisation
may not be able to afford to hire staff and hardware required thus having to hire external IT Support.
If the organisation doesn't have either an internal or external IT Support (or the organisation is large
and has a small tech support department), the organisation will not function properly and may face
many issues thus the provision of IT Support will be limited.
Another impact of organisational constraints on the provision of IT Support is the licensing and cost
of software. The internal IT Support will need to purchase software licenses in order to provide the
support to users. Some software licenses for software like fault logging and VNC are expensive. If
the organisation cannot provide funding for the software licenses to be purchased, the IT Support
will need to use alternative methods and this will definitively impact the provision of IT Support.

Essay on Empowering IBM End Users Through Self-Service
Contemplating on how to make IBM End Users feel confident, assured, and empowered through
self–service IT Support
End Users don't want to learn how to use the support site, they just need to use it to resolve the issue
at hand and move on. Displaying a large amount of information to End Users on the support home
page will just overwhelm them and make them feel helpless. The user is more likely to try to get
help by seeking an assisted support channel that is more expensive for the company
Below are few of best practices widely used in the industry....
Make it easy to find and use:
Focus on design simplicity for your self help website
Understand the content most often used by visitors, place this content prominently, and you'll get a
... Show more content on Helpwriting.net ...
Make all your content readable at no more than an eighth–grade reading level, such that the average
14 year–old can make sense of the information.
Make sure that the self help content is easy to read and to the point. End Users will likely quickly
scan and flip between pages, to locate the information they are after. Enriching your content with
impactful pictures, graphics, video, bullet points, and bolded text has the effect of forcing the user to
glance at these elements when scanning the page, and likely increase their engagement.
Content written in plain language will increase the effectiveness of the content and will also make it
easier to translate content to other languages. The more complex the language, the more likely it
will be poorly translated or misinterpreted particularly when using automated translation tools.
Offer Multichannel Choice:
Depending on the business climate and need you can to pick the channels you want to offer your
End Users. Make sure you provide a unified experience across multiple channels to delivery the best
of breed End User experience.
Web self–serve support. Directing interactions that are low in complexity but high in volume to the
Self Help Site will result in high self–service rates. End Users will be able to resolve their problems
quickly and effectively while significantly lowering costs.

Social Support (Community's & Forum's). Leveraging the collective

Global Information Systems ( Gis )
Global Information Systems In this critical essay, I have tried to identify the major processes of
designing, developing, and implementing Global Information Systems (GIS). I have also provided
the discussion of how the level of Global Information Infrastructures (GII) affects the design,
development, and implementation of GIS, and how these processes differ from those in a domestic
context. Finally, I have also explained how firms should employ appropriate GII to support these
processes.
Design, Develop and Implement Global Information Systems
Implementing the GIS is a huge challenge for many multi–national organizations. There are
numerous reasons for which a GIS is required, for example, to provide the base IT support in each
and every country, where the business units of the organization are located. A properly designed,
developed, and implemented GIS helps exchanging information globally, and has also been flexible
enough to provide local features and functionalities (Markus, 2007).
An iterative approach is recommended at each phase of design, development, and implementation of
a GIS. Throughout the system development process a close connection between the end users, the
system analysts, and the technical team becomes a high priority. The end users should be allowed to
select, and prioritize the most important requirements. The system analysts should be able to
understand and translate the non–technical language of end users to the language understandable by
the

Abc Computer Sales And Software
ABC Computer Sales and Software, LLC.
ABC Computer Sales and Software, LLC. Is a $4 billion firm with sales primarily in innovative
computer and software sales for both consumers and small businesses. The computer sales firm was
created in the early 1990s and has grown exponentially over the decades. As ABC Computer Sales
and Software, LLC. has distinctly increased its revenue and has had consistent growth over the
years. ABC Computer Sales and software has not only been expanding its sales platform and taking
on more orders from consumers and small businesses not only within its own stores, but with online
sales as well. As the growth of the company's sales has progressed so has the competition and the
client need for more technical ... Show more content on Helpwriting.net ...
The task force Nerdy Tech has been implemented to attempt to curb customer satisfaction and
perform simple technical support tasks and order tracking. However, the demand for technical
support and follow–up was still higher than anticipated to the point where other staff received more
complaints and have had to step into the Nerdy Techs domain to help; resulting, in a defeated
purpose for the task force. As other companies have already begun to outsource or divide technical
support transactions and have begun to supersede our company in revenue and progress, I believe it
is time for ABC Company to do the same.
As a continued result of the company's added tensions with software maintenance and technical
support follow–up, customer and employee satisfaction has suffered greatly and employees are too
preoccupied with the technical servicing that they have not been generating the appropriate sales to
bring in revenue and keep the company afloat. Consequently, I have been placed as a lead
investigator in researching the current business process and looking into the possibility of
outsourcing the technical support process to a call center that can enhance the customer experience
and assist in concert with our task force called Nerdy Tech where we can

Sea Commander Swot Analysis
C3CEN/CT–C2 is unable to adequately recreate Sea Commander faults found in the National
Security Cutter (NSC) fleet to provide quality support. In September of 2015, C3CEN/CT–C2
received only the Situational Awareness (SA) hardware equipment and software equivalence for the
Sea Commander systems found on the NSCs, but missing the much needed Tactical equipment. This
lack of equipment requires C3CEN/CT–C2 to simulate not only the peripherals attached to Sea
Commander, but the inter–system data communicated between Tactical and SA systems.
C3CEN/CT–C2 needs the Tactical equipment and peripheral simulators added to C3CEN's Sea
Commander SA equipment in the Sea Commander Lab in Portsmouth, VA. C3CEN possessing the
entire Sea Commander system ... Show more content on Helpwriting.net ...
In order to have the Situational Awareness equipment function, portions of the Tactical system and
the entire internal network between the Tactical and SA equipment must be installed. The reciprocal
of this is also true for Tactical support carried by NSWC Dahlgren; the Tactical system must also be
installed with portions of the SA equipment and the entire network for Dahlgren to provide their
support. As Dahlgren is contracted by C3CEN for support of this equipment, C3CEN is also paying
for the equipment that Dahlgren will use. Using the breakdown of hardware system costs found in
reference (b), if the system is assembled as designed, one entire network system at a cost of
$130,000 and the repeated SA and Tactical equipment amounting to $3,000,000 would not have to
be purchased, saving the Coast Guard $3,130,000 in hardware costs alone. Further, there are
duplicated Coast Guard specific software packages, operating applications, annual licenses and
development tools that must be maintained. Per reference (c), the cost analysis revealed a cost of
$2,255,000 for just the software. A single facility, C3CEN, with the entire Sea Commander system
residing within will save the Coast Guard in excess of

IT Professionals: The Skills Framework for the...
The Skills Framework for the Information Age (SFIA) has been established in July 2003. It is a
system for IT Professionals so that they could use the advancement of the workforce according to
the requirements of the business. It can also be defined logical 2–dimensional framework in which
on one axis is the areas of work and on the other axis is levels of responsibility. It is considered as
an effective resource which provides advantage to business by providing all facilities of the
management in corporate and educational departments. This system is used by:
ICT Users
Employers
Educational institutions
Governments.
Characteristics of SFIA:
Development of SFIA is not a practical exercise – but it seems to be a project that would ... Show
more content on Helpwriting.net ...
Recruitment agencies– Hudson IT uses SFIA to help it provide a better service to clients by
providing appropriate candidates for jobs.
Professional bodies use SFIA– IEEE/CS, BCS, ACS and CIPS use SFIA.
Awarding and certification bodies use SFIA– ISACA, Open Group, APMG, and CompTIA
Consultancies use SFIA– While providing advice to the clients on the management of their human
capital in IT SFIA is used.
Levels
SFIA has seven levels of responsibility. Every level is defined or expressed in terms of Autonomy,
Complexity, Influence and Business skills.
Autonomy Influence Complexity Business Skills
1 Follow Works under proper supervision. Uses some discretion. Need guidance in expected
situations. Interacts with immediate colleagues. Performs routine activities in a structured
environment. Requires assistance for unexpected problems. Basic information systems and
technology functions, applications, and processes are used. Has an organized approach to work.
Learn and apply new skills. Has basic communication skills.
Identify own development opportunities.
2 Assist Works under routine supervision.
Uses minor discretion in problems. Works without referring to others. Interacts with immediate

colleagues. Can have external contact with customers and suppliers. Performs a range and variety of
work activities in different structured environments. Understands and uses appropriate methods,
tools and applications.

The Types Of Support That An End User May Require
Chapter 2: Literature Review
The four types of support that an end–user may require are general support, functional support, data
support, and purchasing support. General support includes networks, software, hardware, and other
training related support (Govindarajulu, 2014). General Support is the only form of support that will
be included in this study. A university will on average work only with general support for their
users. While some authors (Gibson, 2014, for example) focus on a general overview of help desk
requirements, others PChelps (2008) look more closely at different aspects including costs, where
users get their support (Govindarajulu, 2014), and how to evaluate a help desk (Sheehan, 2007).
This case study will take a quantitative approach to evaluation of a help desk instead of a qualitative
as other researchers have conducted. This literature review will discuss how the help desk affects a
company's reputation, the costs it has to a company, how a help desk can be evaluated, and how to
improve a help desk's customer service.
Purpose of Help Desk
The purpose of a help desk is to provide internal users (employees or students) and external users
with technical support. This support is optimizing computer software, network troubleshooting,
virus removal, password resets, and any other types of computer related problems that the user may
encounter (Gibson, 2014). The help desk staff is generally the most likely to be contacted by users,
and are thereby

Essay about Navigating the Online Environment Guide
Online Learning Environment Navigation Guide Introduction Learning how to navigate the online
classroom environment is essential to your academic success. GCU's Learning Management System
(LMS) LoudCloud and the GCU Web site have many resources to help you become a successful
graduate student. Directions View the LoudCloud Walk to Class Tutorial as well as search
LoudCloud to find answers to the first 9 questions below. Search the GCU Web site for answers to
the second set of 10 questions below. You should complete the guide while navigating LoudCloud
and the GCU Web site. Use this completed guide to assist you when completing the "Navigating the
Online Learning Environment Quiz" due at the end of Module 1. LoudCloud ... Show more content
on Helpwriting.net ...
Click the Technical Support link listed under the Support Services section. What information can be
found under Technical Support? –Student success webinars–tutorials–faq's–turnitin–taskstream–tech
requirements–manage you passwords–comment on our service–contact us–email tech support 4. On
the Home page, click on the Contact Us tab which is located just above the home page footer. This
is where you can locate phone numbers and addresses of the colleges, the main GCU switchboard,
and the Student Services offices. List the phone numbers of the following departments located in the
Student Contact Information section: Career Services–1.602.639.6606 Center for Learning
Advancement–1.602.639.8901 Academic Advising–1.800.800.9776 Finance Counselors–
1.800.800.9776 Office of Academic Records–1.800.800.9776 5. On the Home page, notice the icons
on the top right header area. What are the other icons listed next to the"[pic]" for the GCU Facebook
page? –Twitter, you tube, linkedin, google, gcu blogs 6. On the Home page, click the Student Life
tab located at the top. Scroll down to the Living on Campus section, then click on Wellness Center.
What is the Health Center's official name? –Cooke health and wellness center 7. On the Home page,
click the About Us tab located at the top. What is the vision and mission statement for Grand
Canyon University? –Grand Canyon University prepares

Application Management Services ( Mams )
MACCIUS Application Management Services (MAMS)
MACCIUS defines application management services as a continuum of services encompassing the
full application lifecycle. This begins with development and extends to maintenance, support and
governance, and is applied to all application types, including custom, legacy, package and e–
business systems. The cost to maintain today's information technology landscape continues to
ascend as needs change, and application management specialists at MACCIUS are on hand to assist
in managing and fine–tuning your application portfolio, enabling your business to realize the
greatest value possible.
Maximizing the Efficiency of Your Business
Users expect applications to be delivered and function on an array of platforms, which adds to the
cost and complexity of managing business applications. MACCIUS takes a collaborative approach
with owners and software engineers to execute a personalized solution that anticipates change and
addresses scalability. MACCIUS uses a set of three primary principals to create a successful
partnership with businesses of all sizes that include:
Forming Strategic Partnerships – Continual evaluation and anticipation of needs are vital to a
successful partnership with any enterprise and their application management provider. MACCIUS
works alongside key employees to spotlight innovation opportunities, never losing sight of business
objectives. We deliver technical capabilities across a global platform to ensure we are

“Microsoft Corporation –
ASSIGNMENT OF BUSINESS TO BUSINESS
"MICROSOFT CORPORATION –
THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0"
BY
KUNAL CHAKRABARTI, EPGP–03–042
SABYASACHI MAHAPATRA, EPGP–03–072
SOURAV MISHRA, EPGP–03–237
BACKGROUND:
 Microsoft Product Support Services (PSS) is the group who answers the phone when you call
technical support for help. When you call PSS, the tech support representative will ask you how
you're going to pay for the call. Rates vary depending on whether you have a support contract
 PSS also gives feedback to Microsoft development groups for use in the development of future
products or product features.
 Trish May, the Director of Marketing for the PSS of and her boss, Patty Stonesifer, the ... Show
more content on Helpwriting.net ...
These programs could function on a desktop PC or off of a network server.
3. Advanced systems, notably servers, permitted organizations to network large numbers of PCs,
access large databases, undertake multi–tasking, and utilize high–end, technical programs (e.g.,
computer–aided design).
4. Development products included programming languages and kits to help and encourage other
companies to develop software that was compatible with Microsoft products and/or could run in a
Windows environment. These entailed programs such as the Windows Software Development Kit,
C/C++, Visual C++TM, Visual Basic TM.
5. hardware, referred to a referred to a very narrow line of data input and control devices that
enhanced PC usage and effectiveness
COMPETITORS:
 Lotus
 WordPerfect
 Borland
 Claris
 IBM's OS/2

 Apple's System 7 (for Macintosh computers Multitude of UNIX servers (e.g., SUN Solaris and
HP HPLJX)
MAJOR MARKET SEGMENTS:
 End–users were those individuals that routinely applied Microsoft solutions on their desk–top
computers to complete specific tasks. The category covered a broad range including: consumers,
home businesses, small firms, resellers, and "help–desks.
 Corporate Accounts included businesses, institutions, and governments that had large scale
information processing requirements and thus, broad and highly technical software needs. They
were prospective buyers of all Microsoft lines, except the most basic

A Virtual Call Center Via An Employment Agency
This paper will represent the breadth of concepts, and ideas that have been attained during this
course, in regards to transformational change within the organization of a virtual call–center via an
employment agency. This course has provided valuable information that's critically important when
thinking about change, initiating change, and facilitating change. Along this path, it's just as
important to understand the mind–sets of those that are involved in the change process. While
understanding the mind–sets of all parties involved in the change process is important, being
knowledgeable, having the skills, and the capacity to overcome resistance and challenges when
changes are presented are equally important. The employment agency, ... Show more content on
Helpwriting.net ...
Any decisions to make changes are, to ensure the company's success, the employment agency's
success, and the satisfaction of the employees and consumers. Such changes are derived from
planned or unplanned change processes. The focus of transformational change in this literature will
surround the employment agency in correlation with the company. Because the agency has proven
success in providing superb technical support to their customers, the company decided to offer other
opportunities to expand their current lines of business. The opportunities exceeded the original plan
of introducing, computer support for desktops and laptops, and now included the chat support. Both
of these new lines of business are already in place with the company, but have tend to become
overwhelming with the call volume, so the agency has transformed and adopted the 2 new lines of
business.
However, before any focus can be applied to change, a solid foundation is required for an
opportunity for a successful transformational. A solid foundation is determined by honoring the past,
which means moving from the Industrial Age paradigm (past), into the Knowledge Age paradigm
(future). According to Duffy (2010), his definition of the Industrial Age involved overcoming the
challenge of educating millions of new immigrant children, by creating factory–size school systems
to deliver the group–based,

Gulfstream Aerospace
Gulfstream Aerospace exemplifies a modern, high technology, knowledge intensive company,
requiring a significant proportion of its workforce to acquire and utilize abstract perception,
learning, and reasoning in the design, manufacturing, certification, outfitting, and maintenance of its
core product, business jets. Although the work force is high–skilled, micro– and macro–economic
constraints apply to this resource, such as increased hiring rates at the startup of new aircraft
programs, reduction in workforce (RIF) through attrition, layoffs, and restructuring during
downturns in business cycles, relocation, and retirement. The Gulfstream workforce utilizes over
200 software applications for its design, manufacturing, and certification processes. Different
departments within Gulfstream provide overlapping support and training for these applications with
mixed levels of quality. Trends over the last three years show increasing demands for application
assistance while the numbers of knowledgeable support personnel slowly decrease. With increasing
demands for product quality, Gulfstream Aerospace must determine a strategy that ... Show more
Both methods can produce the desired results; however, each method has its pros and cons. The
buddy method costs less and requires little input from managers. On the other hand, the costs of a
formal training program are higher, but the quality of training is also higher and produces a higher
success rate. Conversely, the buddy system may exhibit territorial protection on the part of staffers.
Some workers may refuse to reveal hard–won tribal knowledge to less experienced co–workers (or
those with more seniority). Cross–training, coordinated through the personnel department and
implemented by area supervisors, usually works better and is more likely to succeed when promoted
by the organization into the corporate culture (Straub,

Supplier Selection
Introduction
The evaluation and selection of suppliers, structuring the supplier base is an important task in any
organization. It assumes utmost importance in the current scenario of global purchasing. Every
Organization especially manufacturing organizations need to have a Supplier evaluation matrix or
model in place. This paper tries to bring in a typical
Supplier Evaluation Framework, which blends with company's basic values, and help in establishing
a Strategic sourcing policy. It also outlines ways and means to reward a supplier and establish long–
standing relationships with suppliers.
Vendor selection range of criterions
Today's consumers demand cheaper, high quality products, on–time delivery and excellent after–
sale ... Show more content on Helpwriting.net ...
* Ability to meet current and potential capacity requirements, and do so on the desired delivery
schedule. * Financial stability. * Technical support availability and willingness to participate as a
partner in developing and optimizing design and a long–term relationship. * Total cost of dealing
with the supplier (including material cost, communications methods, inventory requirements and
incoming verification required). * The supplier 's track record for business–performance
improvement. * Total cost assessment.
Now when the agreement on the business and vendor requirements had been compiled, the team
now must start to search for possible vendors that will be able to deliver the material, product or
service. The larger the scope of the vendor selection process the more vendors you should put on the
table. Of course, not all vendors will meet the minimum requirements and the team will have to
decide which vendors you will seek more information from.
Vendor evaluation range of criterions
The areas that company chooses to measure and manage and the criteria used will be a direct result
of the company 's goals and strategy and the objectives for the supplier performance management
program. There are a wide variety of areas of supplier performance that may be measured. It is
important to select the ones that are

Is3350 Unit 3 Risk Analysis
Risk Factors
The following 5 risks have been identified as being material to the project. Listed is a detailed
analysis of those risks.
Risk 1)
Description of Risk – The project does not get funded.
Cause – Senior management determines that it cannot fund the project.
Likelihood of Occurrence – The likelihood of occurrence is considered low. Senior management
initially commissioned the project. This was done to address risks related to the current remote
connectivity and the corresponding corporate goals of expansion.
Severity of Impact – The severity of the impact is considered high. The project would be delayed or
eliminated and the current risk to the organization would increase as expansion plans were
implemented.
Risk Response – A presentation ... Show more content on Helpwriting.net ...
The information for sizing the server infrastructure is gathered from existing server utilization for
the applications supported. The amount of servers selected for implementing the environment is
based on projected cpu and memory needs to support the users. As part of projecting resource needs,
allowances are made for variances in versions of system hardware.
Severity of Impact – The severity of the impact is considered medium. If user application
performance is negatively affected, the users will not be able to meet their daily expected workload.
In other words, users will not be able to complete their assigned tasks timely.
Risk Response – This issue can be mitigated by deploying additional server resources to support the
end users. To improve performance, a group of users would be moved back to the original vpn
access until the performance of the published applications is considered acceptable. At that point the
amount of additional server resources needed can be projected and deployed to support the total user
load. Once these additional server resources have been deployed, migration of users back to the
published application environment can be resumed until all users have been

Network And Professional Partnerships For The Community,...
clear, concise, sensitivity to diverse client and professional partnerships. Effective communicator,
cultural competency, and reflective communicator Training, support, and monitoring of individuals
with developmental and mental health challenges, support provided in the community, home, and
classroom settings. Completion of required paperwork, i.e., case notes, progress notes, time sheets,
etc. Developed and maintain a calendar and fluid appointments based on client needs. Developed
and implemented strategies with clients to meet their goals and objectives. Developed and maintain
community resources. Implement client's PSP/IPP goals and objectives. Schedule, attend, and
participate in 30–Day Reviews, Semi–annual, and IPP meetings. Attend and participate in in–service
trainings. Mandatory attendance at required meetings, e.g., all staff, team, performance evaluations.
TestAmerica Laboratories Inc Pleasanton, Ca. – October 2010–December 2012 Direct Customer
support in Rush TAT environment. General Office– answer phones, direct calls to appropriate
project manager. Built and maintained successful relationships with service providers, dealers, and
consumers. Trained new employees and explained protocols clearly and efficiently. Displayed
courteous, and strong interpersonal skills with all customer interactions. Discuss test analysis
methods with customers. Sample record created –Attention to detail– Data entry per Chain of
Custody– Appropriate analysis, project

Hudson Regional Medical Center Case Study
If you are interested in this position please answer the following questions. We will review your
responses and if you qualify we will begin setting up interviews. Please have your responses
returned to me within the week of your receipt.
Why would you like to work at Sampson Regional Medical Center?
Based on my administrative experience and working experience as a health aid, I seek to learn more
about the healthcare industry and utilize my clerical and communication skills in a hospital setting. I
am passionate about providing quality hospital and community–based services through the PRN
position in order to demonstrate compassion, respect, dependability, stewardship, responsibility and
especially professionalism for all who seek care. ... Show more content on Helpwriting.net ...
This is especially important in the healthcare system because all service should start with a smile.
One should exhibit customer service in the healthcare system by demonstrating common courtesy,
creating or controlling the proper environment, and even becoming the patient in order to best serve
and understand their needs no matter the circumstance or presuming attitude. Customer service is
just as important as the treatment process and both should be shown in a professional, pleasant, and
responsible manner. The better the customer service, the more customer satisfaction, which retains
patients and can also contribute to their health and attitude.
What would you like to accomplish working in this position?
I would like to learn more about the healthcare industry and also serve patients/customers in a most
efficient and professional manner. I would also like to hone in on my superb clerical, organization,
and communication skills by being able to constantly use these traits within the position.
How would you describe your work ethics?
I am a dedicated and hard worker that works to serve the mission of the organization I serve in the
most efficient manner possible. I am eager to work and encourage others in order to create a positive
working

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