Retention and Productivity

1. HR BUSINESS
INTELLIGENCE

2. 1. WHAT IS BUSINESS
INTELLIGENCE?

3. business
intelligence
business intelligence and analytics is use of
tools to gather, store and analyse data to:
• find patterns and
relationships
• explain why something
occurred
• experiment to test
previous decisions
• forecast future results
“when you have finished
arguing, I actually have data!”

4. 2. WHY IS BUSINESS
INTELLIGENCE IMPORTANT?

5. WHY IS BUSINESS
INTELLIGENCE IMPORTANT?
to manage our tmp-tlp better
• understand problems
• test solutions
1.
drive growth
• analysing data and patterns to
see what works.
2.

6. 3. SO HOW CAN I DO HR
BUSINESS INTELLIGENCE?

7. WHAT IS THE PROCESS OF
BUSINESS INTELLIGENCE?
a)
b)
UNDERSTAND THE HR KPIs
UNDERSTAND HOW TO MEASURE PRODUCTIVITY
c) UNDERSTAND HOW TO INTERPRET THE DATA

8. a) UNDERSTAND THE HR KPIs
the only kpi
for tmp-tlp is: productivity
productivity = number of re in a program/
number of members in that
program
HOW TO CALCULATE IT:
overall
productivity = number of re in a program/
number of members

9. b) UNDERSTAND THE PRODUCTIVITY KPIs
• number of members in exchange
• % of members by process
• tmp retention rate
• applicants to tlp
• integrated experiences
but how
else can we
measure
productivity?

10. c) UNDERSTAND HOW TO INTERPRET THE DATA
Member
Efficiency = productivity
= productivity
number of
members in
exchange
without
increase in
exchange

11. LET’S BREAK IT DOWN FURTHER
IMAGINE YOUR RA OGIP GOAL FOR OGIP IS 200, BUT AT THE
MOMENT YOU ARE NOT GROWING IN NUMBER OF RAISES.
HOW CAN I
CHECK THIS
FROM TM?
IS YOUR NUMBER OF
MEMBERS LOWER THAN
200
Efficiency of oGIP RA TMP?
YES.
SHORT TERM
SOLUTION:
RECRUIT/ RE-ALLOCATE
NO.
FOCUS ON
EDUCATION

12. LET’S BREAK IT DOWN FURTHER
EXAMPLE TWO
IMAGINE YOUR RA OGIP GOAL FOR OGIP IS 200, BUT AT THE
MOMENT YOU ARE NOT GROWING IN NUMBER OF RAISES.
HOW CAN I
CHECK THIS
FROM TM?
WHEN YOU TRACK THE TEAM MINIMUMS HOW
MANY TEAMS HAVE CLEAR INDIVIDUAL JDS AND
MOS LINKED TO GIP, GCDP AND NPS?
MEMBERS ARE NOT CLEAR ABOUT THEIR SPECIFIC
CONTRIBUTION/OUTCOME
ACTION: EDUCATE LCP, LCVPTM AND LCVP GIP/GCDP THAT
EVERY TMP-TLP MUST HAVE A JD AND MOS WHICH IS
CONNECTED AND CONTRIBUTING TO THE FINAL RESULT
FOCUS ON
EDUCATION
100%
LESS THAN 100%

13. 4. what should i do
about this?

14. LCP VPTM
• Every fortnight you should
review your talent capacity
within LCEB meeting.
What to discuss:
- current probated members
- current lost members
- specialised tracking systems
- current LnD/Capacity/
engagement problems
- NPS issues
• Send a monthly/quarterly
membership survey
• Calculate member efficiency
(productivity), retention,
leadership ratio.
• Check the effectiveness of LC
gatherings, educations
• NPS
• Know everything listed here.

15. 5. member retention

16. Month TM Process
June Manager Recruitment
July Manager ongoing
education
August Recruitment
September Selection, Allocation
Induction
October Operational Induction,
Local Conference
November Learning and
Development
December Talent Review, Learning
and Development
Month Number of
TMP
Retention
Rate
Process
August 100 100% Recruitment
September 60 60% Selection,
Allocation
Induction
October 50 50% Operational
Induction, Local
Conference
November 30 30% Learning and
Development
December 10 10% Talent Review,
Learning and
Development

17. Month TM Process
August Recruitment
September Selection, Allocation
Induction
October Operational Induction,
Local Conference
November Learning and
Development
December Talent Review, Learning
and Development
Mo
nth
Num
ber
of
TMP
Reten
tion
Rate
oGCDP iGCDP oGIP iGIP TM COMM FIN ER
Aug 100 100% 35 20 15 28 10 8 5 10
Sep 60 60% 35 20 15 28 10 8 5 10
Oct 50 50% 35 18 15 28 10 8 5 10
Nov 30 30% 30 18 15 25 10 8 5 6
Dec 10 10% 30 12 15 20 10 7 5 6

18. Mo
nth
Num
ber
of
TMP
Reten
tion
Rate
oGCDP iGCDP oGIP iGIP TM COMM FIN ER
Aug 100 100% 35 20 15 28 10 8 5 10
Sep 60 60% 35 20 15 28 10 8 5 10
Oct 50 50% 35 18 15 28 10 8 5 10
Nov 30 30% 30 18 15 25 10 8 5 6
Dec 10 10% 25 18 15 20 10 7 5 6
• Improve induction
process for iGCDP
• Improve operational
induction for oGCDP
and Sales (ER and iGIP
• Improve ongoing LnD
for oGCDP and
Marketing
• Ongoing problem in
oGCDP (check team
standards)

19. HR BUSINESS
INTELLIGENCE