The document discusses managing work through connecting it to external relationships and uncertainties using a 5-step Social Process Model. It states that 30% of work success is internally controlled, while the remaining 70% depends on impacts and assumptions that are better managed socially. The Social Process Model helps map relevant connections to partners, beneficiaries, and risks to navigate uncertainty and avoid becoming irrelevant as the world changes.

1. 30% of your work’s success
is under your control
We’re here to discover the
remaining 70%...

2. The Social Process Model
30% - process
20% - impacts
50% - assumptions
“Uncertainty is better managed
socially, by connecting work with its
uncontrolled relationships: impacts
and assumptions. We do it in a 5-
step Social Process Model”

3. The World is Changing
Reaching people,
information and goods
takes less time (and
money).
If you don't pay attention
to the connections that
matter you can quickly
become irrelevant

4. Am I the cause of my
boss/clients happiness?
How irreplaceable is my
work?
How can I play the risks
to your and your client's
favor?
Which Connections Matter?

5. how irreplaceable is
your work
How are you
the cause of
boss/clients
happiness
Can’t play the
risks to your
and your
client's favor
The Connections in a Model

6. Manage Socially:
The Social Process
Model
Map your relevant
connections with:
partners, beneficiaries
and risks

7. The Contribution
Humility is to a
person what
contribution is to a
process.

8. The Purpose
What’s in it for
them? Yes, for
them!

9. The Outputs
Creativity
materialized

10. The Method
The most
difficult thing
to imitate

11. The Inputs
Let’s get this
process
started...

12. The Inputs
Let’s get this
process
started...

13. The Suppliers
You can’t start work until you get
what you need

14. The Technology
How will the next change in industry
standards affect/benefit you?

15. The Integration
What else does your user need?

16. The Market
Is your client/boss perceiving good
market conditions?

17. The Culture
Are people adopting the solution
you’re contributing to?

18. The Social Process Model
30% - process
20% - impacts
50% - assumptions
“The ability to maneuver
through uncertainty is what
keeps work in charge of people
instead of computers”

19. Mastering Change
You can shape the
changes to your
advantage and of your
client/boss
Take your management
skills to the next level of
change: social

20. Measure the Measure

21. Measure the Measure
Never again be
deceived by
complex indicator
speeches

22. Match to Causes & Effects
How would you
better describe a
problem or
opportunity?

23. Manage Socially: The Social Process Model
Manage LESS
like this...
… And MORE
like this

24. The Social Process Model
30% - process
20% - impacts
50% - assumptions
“The ability to maneuver
through uncertainty is what
keeps work in charge of people
instead of computers”