This handout was provided at the OCNC Business Emergency Preparedness Series workshop hosted by the Orange County Emergency Services and The Chamber on April 11, 2019.

1. Business Continuity Planning:
Keeping your doors open for business!

2.  Coffee/Breakfast
 Bathroom
 Emergency Exits/Reconsitution
Facility

3.  8:30 – Welcome/Introductions
 8:45 – Business Continuity Planning Workshop
 9:30 – NC Business Emergency Operations Center
 9:45 – Questions/Comments
 10:00 – Close
Agenda

4. Chapel Hill – Carrboro
Chamber of Commerce
 Aaron Nelson, President & CEO
 anelson@carolinachamber.org
 (919) 967-7077

5. Orange County Emergency Services
 Sarah Pickhardt, Emergency Management Planner
 spickhardt@orangecountync.gov
 (919) 245-6138

6.  Persia Payne-Hurley, Private Sector Manager
 phurley@ncem.org
 (919) 825-2285
NC Department of Public Safety
Emergency Management Division

7.  Cassidy Cloer, Community Impact Specialist
ccloer@carolinachamber.org
Chapel Hill – Carrboro
Chamber of Commerce

8.  Address unique challenges and considerations businesses
may face in recovering from a disaster or crisis
 Empower Orange County businesses to effectively plan
and prepare for all hazards business continuity
 Identify helpful resources for business continuity planning
and connections for public-private partnerships
Goals

9. Why plan?

10.  The past three years have been historic with the
annual average number of billion-dollar disasters (15)
being more than double the long term average (6.2).
 The annual cost average for billion-dollar disasters is
$42.8 billion. The annual average cost for the last five
years is $99.1 billion.
Increasing frequency,
Increasing expense

11.  The number and cost of disasters are increasing over
time due to several factors:
 Increased exposure
 Vulnerability
 Climate change
Concerning Data

12. Changes at Home

13. Orange County 2018 Impacts

14. Impacts to Private Sector

15. What percentage of
businesses never reopen
after a disaster?

16. 40%

17. What percent of
business that DO reopen
fail within a year
following a disaster?

18. 25%

19. Disasters DO NOT have to become tragedies.
Disasters are going to happen.
Tragedies can be prevented.
Remember…

20. Prevention through Planning

21.  Protect safety of employees and visitors at risk from
any facility hazards
 Maintain customer service by minimizing
interruptions and disruptions of business operations
 Protect assets and brand
 Prevent environmental contamination
 Protect your investment and give your company
better chance to survive and thrive post-disaster
Business Continuity Plan Benefits

22. All Hazards Approach

23. 1. Identify Planning Team
2. Conduct Risk Assessment
3. Analyze Business Impact Analysis
4. Create Strategy and Plan Development
5. Test, Train, and Exercise
6. Conduct After Action Reviews
7. Develop Improvement Plans
8. Repeat!
Steps to All Hazards
Business Continuity

24.  Identify your stakeholder planning team
 Conduct Risk Assessment
 Identify potential threats and hazards
 Define probability of risk
 Threat Considerations: Cybersecurity, supply chain
disruption, business interruptions, physical facility
damage, essential employee absenteeism
Planning Team and Risk Assessment

25.  Triangle Regional Resilience Assessment
 Orange County Flood Mapping
 Eno Haw Hazard Mitigation Plan
Helpful Risk Assessment Resources

26.  Determine essential functions
 Assess disaster or disruption impacts to processes
 Consider timing (do you have a “busy season”?)
 Identify resources that support processes
 Determine critical staff, backups, skill sets
 Caution:
A single point of contact is a single point of failure!
Business Impact Analysis

27.  Business Impact Analysis Worksheet
Business Impact Analysis Resources

28.  Compile data and synthesize actionable plan with
solutions to ensure delivery of essential functions
 Consider department/division level plans
 Distribute the plan to key stakeholders
 Consider both paper and digital!
 Conduct training sessions for employees
Strategy and Plan Development

29.  Conduct regular exercises and employee trainings
 Consider tabletop exercises
 Conduct after action reviews of exercises to
determine areas of improvement
 Incorporate lessons learned into your plan
Once the plan is written…

30.  Review your policy with your insurance agent
 Keep an insurance summary readily available that lists
your coverage information and types:
 Business interruption insurance
 Flood insurance
 Insurance carrier and agent contact information
 Policy numbers
 Deductibles
Insurance

31.  Meet with your insurance provider to review current coverage
 Create procedures to quickly evacuate and shelter-in-place and
practice the plans
 Talk to your employees, members, staff, students, faculty, etc.
about the organization’s disaster plans
 Create an emergency contact list, include employee emergency
contact information
 Create a list of critical business contractors and others whom
you will need in an emergency
 Create a list of inventory and equipment, including computer
hardware, software and peripherals, for insurance purposes.
No Cost Solutions

32.  Back up your records and critical data – keep a copy offsite
 Elevate valuable inventory and electric machinery off the floor in
case of flooding
 Use and keep up-to-date computer anti-virus software and
firewalls
 Buy a fire extinguisher and smoke alarm
 Attach equipment and cabinets to walls or other stable
equipment – place heavy or breakable objects on low shelves
 Provide first aid and CPR training to key coworkers.
 Make sure your building’s HVAC system is working properly and
well maintained
Under $500 Solutions

33.  Consider additional insurance such as business
interruption, flood or earthquake
 Purchase, install and pre-wire a generator to the building’s
essential electrical circuits. Provide for other utility
alternatives and back-up options.
 Install automatic sprinkler systems, fire hoses and fire-
resistant doors and walls
 Consider a security professional to evaluate and/or create
your disaster preparedness and business continuity plan
Over $500 Solutions

34. Trauma Informed
Planning and
Recovery
Additional Planning Considerations

35.  Following a natural disaster, 30-40% of direct victims experience Post-Traumatic Stress
Disorder (PTSD), the most common mental disorder following a disaster.
 Definition: “Emotional shock following a stressful event or a physical injury, which may
be associated with physical shock and sometimes leads to long-term neurosis.”
 Symptoms may include:
 unpredictable emotions of high intensity
 flashbacks of the event
 difficulty focusing
 impaired ability to make decisions
 irregular eating and sleeping
 Becoming anxious or upset when reminded of the disaster
 tension in their relationships
 physical symptoms such as nausea and headaches
 Trauma is NORMAL
Trauma After Disasters

36.  MAKE SURE YOUR BASIC NEEDS ARE MET
 Have a business recovery plan AND a stress-management
plan
 Schedule regular planning meetings with yourself to re-
evaluate your plans
 Have a list of resources available and incorporate them
into your plans
 Use your stress management plan to help set goals
 Be realistic in your goal setting and don’t try to do too
much
Planning for Recovery

37. Local Resources

38. Business Planning Resources

39. North Carolina Business
Emergency Operations Center

40. Sarah Pickhardt
OC Emergency Management Planner
spickhardt@orangecountync.gov
Questions?

41. Severe Weather: What to do
before and after the storm
May 9, 2019
8:30 AM
Next Workshop…