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Business Continuity Planning Project
“Kick-off Meeting”
September 15, 2010
Robert T. Warren, Technical Risk Services, Inc....
Objectives of Today’s Meeting
Discuss the importance of business continuity planning
Provide an overview of the business c...
Business Continuity Planning
Definitions:
Emergency Plan – what to do when it hits the fan
Disaster Recovery Plan – what t...
Business Continuity Planning
Business Continuity Planning
“A business continuity plan should be an essential element of any business strategy… I cannot...
Reasons to Plan
Protect your investment 
Protect your livelihood
Legal obligations
Fulfill essential services
Stakeholder ...
Business Continuity Planning
Understanding the Risks
Risks Associated with People
Risks Associated with Weather
Risks Associated with Outside Forces
Understanding YOUR Risks
What risks are you most vulnerable to?
Understanding YOUR Risks
Consider:
The location of your operations.
Nature of your business activities.
Likelihood of an e...
Business Impact Analysis
Identify Business Processes:
If you lose this process…
What is the impact to the organization?
Wh...
Identify Critical Business Processes
Business Impact Analysis Criteria:
Customer Service
Legal Obligations
Revenue 
Expens...
Identify Resources Required to Maintain Critical Processes
Documentation
Human resources
Equipment
Facilities
Supplies
IT ...
Strategies for Business Recovery
How do wetemporarily replace the necessary resources…
In the most efficient manner, and
W...
Disaster Avoidance Strategies
Some examples…
Backup and recovery strategies
Off-site storage
Fire suppression
Physical sec...
Notification Strategies
Establish BCP Team and emergency communications such as…
Public broadcasters/Emergency broadcaster...
Communication and Collaboration Strategies
Contact lists
Cell phones
VoIP – voice over IP
Telecommuting/VPN remote access
...
Human Capital Continuity Strategies
Cross training
Mutual aid
Contractors
Temp agencies
Outsourcing
Employment policies – ...
Equipment Continuity Strategies
Inventory lists – know what you need
Warranties, service guarantees, and service level agr...
Facility Continuity Strategies
Temporary facilities
Mutual aid
Geographic diversity
Application Continuity Strategies
Backup and recovery
Off-site storage
Co-location
Data synchronization
Redundancy – clust...
Records Continuity Strategies
Life-cycle management
Off-site storage
Electronic storage 
On-line access
Version control
Writing the Plan
Have a Program not a Plan
Use a collaboration tool
Make it accessible in times of emergency
Consider usin...
Maintaining and Testing the Plan
Bake the maintenance of the plan into your other business processes
Set up a routine test...
Next Steps: Develop Project Plan
Select participants for each stage of the project.
Establish project timelines.
Schedule ...
Thank you!
Business Continuity Planning
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Business Continuity Planning

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Importance of Business Continuity Planning

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Business Continuity Planning

  1. 1. Business Continuity Planning Project “Kick-off Meeting” September 15, 2010 Robert T. Warren, Technical Risk Services, Inc. Paul Cleary, Horn IT Solutions, Inc.
  2. 2. Objectives of Today’s Meeting Discuss the importance of business continuity planning Provide an overview of the business continuity planning process Discuss project plan including composition of working groups
  3. 3. Business Continuity Planning Definitions: Emergency Plan – what to do when it hits the fan Disaster Recovery Plan – what to do to get it back to normal Crisis Management Plan – what to tell people Business Continuity Plan – what to do in the meantime
  4. 4. Business Continuity Planning
  5. 5. Business Continuity Planning “A business continuity plan should be an essential element of any business strategy… I cannot think of any reason not to be prepared, but 60 billion reasons why we should.” Perrin Beatty, President & CEO, CME
  6. 6. Reasons to Plan Protect your investment Protect your livelihood Legal obligations Fulfill essential services Stakeholder obligations Satisfy financial partners Reputation Meet increased demand
  7. 7. Business Continuity Planning
  8. 8. Understanding the Risks
  9. 9. Risks Associated with People
  10. 10. Risks Associated with Weather
  11. 11. Risks Associated with Outside Forces
  12. 12. Understanding YOUR Risks What risks are you most vulnerable to?
  13. 13. Understanding YOUR Risks Consider: The location of your operations. Nature of your business activities. Likelihood of an event occurring. Severity of the consequences.
  14. 14. Business Impact Analysis Identify Business Processes: If you lose this process… What is the impact to the organization? What is the tolerable downtime?
  15. 15. Identify Critical Business Processes Business Impact Analysis Criteria: Customer Service Legal Obligations Revenue Expenses Stakeholders Reputation
  16. 16. Identify Resources Required to Maintain Critical Processes Documentation Human resources Equipment Facilities Supplies IT and communications infrastructure Applications Transportation
  17. 17. Strategies for Business Recovery How do wetemporarily replace the necessary resources… In the most efficient manner, and Within the tolerable recovery timeframe
  18. 18. Disaster Avoidance Strategies Some examples… Backup and recovery strategies Off-site storage Fire suppression Physical security Network security Information life-cycle management – know what information is important and where it is Equipment life-cycle management – service contracts, warranties, service level agreements Redundancy - elimination of single points of failure
  19. 19. Notification Strategies Establish BCP Team and emergency communications such as… Public broadcasters/Emergency broadcasters Phone trees Emails Blackberry PIN messages Text messages Web site postings Employee polling/roll call Notification Services (e.g. Message One)
  20. 20. Communication and Collaboration Strategies Contact lists Cell phones VoIP – voice over IP Telecommuting/VPN remote access Laptop policy – home every night On-line collaborative tools (e.g. Sharepoint) Instant Messenger Video conferencing
  21. 21. Human Capital Continuity Strategies Cross training Mutual aid Contractors Temp agencies Outsourcing Employment policies – sick leave, on-call
  22. 22. Equipment Continuity Strategies Inventory lists – know what you need Warranties, service guarantees, and service level agreements Equipment sparing/caching Clustering Virtualization
  23. 23. Facility Continuity Strategies Temporary facilities Mutual aid Geographic diversity
  24. 24. Application Continuity Strategies Backup and recovery Off-site storage Co-location Data synchronization Redundancy – clustering Virtualization Monitoring Geographic diversity Outsourcing
  25. 25. Records Continuity Strategies Life-cycle management Off-site storage Electronic storage On-line access Version control
  26. 26. Writing the Plan Have a Program not a Plan Use a collaboration tool Make it accessible in times of emergency Consider using BCP software
  27. 27. Maintaining and Testing the Plan Bake the maintenance of the plan into your other business processes Set up a routine testing cycle Vary the types of testing you do – desktop reviews to full scenario simulations Use resources from outside your organization
  28. 28. Next Steps: Develop Project Plan Select participants for each stage of the project. Establish project timelines. Schedule the working group sessions.
  29. 29. Thank you!

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