Everyone knows Oracle Service Cloud delivers excellent support for customers, knowledge on the spot, and a top-notch overview of interactions. But what about that last mile, where complex cases are supported and you do not need to switch between multiple applications anymore?
Oracle Service Cloud in combination with Oracle Platform as a Service delivers a centralized portal where information from different sources is combined, enabling you to quickly align with your business demands.
This presentation discusses best practices for Oracle Service Cloud implementations in a hybrid environment, including complex interactions with back-end systems.
Presented by Capgemini's Leon Smiers, Jeroen Van essen and Remco Stolp at Oracle OpenWorld 2016.