Welcome to the Automation First Era: Your Guide to a Thriving Enterprise

UiPath
UiPathUiPath
The Automation
First Era
If it can be automated, it should
be automated
What is
Automation First?
A mindset
Seeking automation solutions
first when designing, improving,
or transforming a work process
3
The Benefits of an Automation First Mindset
Increasedrevenue
& lowercosts
Improvedcustomer
satisfaction
Increasedemployee
engagement
Reduced
compliancerisk
Unlocks massive productivity gains in the enterprise that drive:
of organizations say that
automation kickstarts digital
transformation93%
4
Automation First Companies Will Win Their Markets
ThrivingStruggling
Internet
First
Mobile
First
Cloud
First
Automation
First
Automation
adopter
Automation
avoider
Automation is the
Next Disruption
of Work
“Coming over the horizon is a new
wave of opportunity related to the
use of robotics, machine learning,
and AI. Companies that deploy
automation technologies can realize
substantial performance gains and
take the lead in their industries,
even as their efforts contribute
to economy-level increases
in productivity.”
McKinsey Global Institute
2017
5
6
Why Is This Automation’s Moment?
A convergenceof 3 trends
The business
process optimization
movement
UiPath
computer vision
innovation
AI, cloud
and big data
7
Automation First: Fears and Fascinations
7
FEAR
We don’t understand how
automation will impactour
business
FASCINATION
Automation could create
a new way of competing
and working
FEAR
My workforce doesn’t
have the right skills,and
we haven’t made enough
progresswith robots
For Companies
FEAR
I won’t have the right skills
for the future of work
FASCINATION
Maybe I can learn how to
work with robots
FEAR
I will be replaced by robots
For People
8
Automation First: The Reality
*McKinsey Global Institute: Skill shift automation and the future of the w orkforce, May 2018
Physical + Manual Skills
Higher Cognitive Skills
Basic Cognitive Skills
Social + Emotional Skills
Technological Skills
Job skill categories 2002-2016* 2016-2030*
3% 11%
1% 14%
9% 9%
13% 26%
27% 60%
A Changed but Expanded Workforce 14% of jobs are at high risk of automation
32% of jobs could be radically transformed
Millennialemployeeswould rather make $40,000per year doinga
job they love as opposed to making $100,000 per yeardoing somethingboring
The Intelligence Group Survey
9
Automation First: The
Opportunity
of future global productivity growth
made possible by automation
Sources: McKinsey: A Future That Works: Automation, Employment,
And Productivity
52%
Productivity Improves
10
mundane work becomes automated
Sources: Deloitte: Automation is here to stay
50%
10
Job Satisfaction Increases
Automation First: The
Opportunity
11
net new jobs created by automation
Sources: World Economic Forum: Future of Jobs Report
60M
11
The WorkforceExpands
Automation First: The
Opportunity
12
Robots add the equivalent of
full-time workers to the workforce
Sources: McKinsey: A Future That Works: Automation, Employment,
And Productivity
2.3B
12
Capacity Increases
Automation First: The
Opportunity
13
What if you could hire
10 people to help with
your business for free;
what would you do with
that extra help?
What if 3 robots
gave 10 of your
current employees
new capacity?
It’s the same thing!
How much hidden,
untapped potential is
locked within your
workforce?
Adopting an Automation First Mindset: how Automation
First Companies Think
14
Automation First Companies take a Top-Down Approach…
Identifypotential
automations
(UiPath’sheatmaps,
processdiscoveryand
planningsoftware
can help)
Stack/ranktasks
by time spentand
frequencyof
occurrencefor highest
ROI impact
Identifythecorejobs
to be doneandyour
desiredoutcomes
If you automateit,do
problemsgoaway?
If not,findthe most
efficientmixof
humansandrobots
01 02 03 04
Your Robotic Operating Center (ROC) finds the most
common repetitive tasks across your organization and automates them
3-7% of all processes
15
…AND a Bottom-up Automation First Approach
RoboticOperating
Centerequipscitizen
developersand
businessuserswith
automationtools,
trainingandeducation
Citizendevelopersand
businessuserscreate
theirownautomations
Automationsare
curate,verifiedand
validatedby the
RoboticOperating
Center
RoboticOperating
Centeradoptsand
distributeshighvalue
automationswhen
throughemployees
01 02 03 04
Your Robotic Operating Center (ROC) supports employees driving their own automations
93-97% of all processes
16
Automation First Companies Apply Automation Across the
Entire Human-Robot Engagement Spectrum
No Robots
Attended,
Interval
Attended,
In Tandem
Hybrid
Partially
Unattended
Fully
Unattended
Human involves robot
at defined intervals
Human on computer
with robot process in
background
Human’s computer
kicks-off unattended
background process
Human sets the stage
for the unattended
process to work
100% automation
Examples:
Call center robot pulls
info into agent
system; saves
retyping so agent
focuses on customer
Examples:
HR Robot works
with onboarding
team to provision
a new employee
Examples:
Service Rep turns on
GDPR Robot to
delete customer data
as part of a "right to
forget" request
Examples:
Robot polls a network
drive for files to
process
Examples:
Robot processes
invoices
Robot loads data into
a system like SAP
Examples:
All work is manual
Human Attended Robot Unattended Robot
100% human
The Outcome: Time Back for Humans
17
The Automation First Maturity Model
Owner
Workforce Model
Scope
Robotic Operations
Center Maturity
RPA Leader
from Business
RPA Developers
Citizen Developers
Departmental
Business & IT
RPA Developers
Citizen Developers
Entire
Organization
Matures
C-Suite
Citizen Developers
RPA Developers
Business Users
A Robot for
Every Person
Accelerates
Employee-Led
Automation
Firm-to-Firm Robotic
Supply Chain
Citizen Developers
RPA Developers
Business Users
Industry Experts
Gigabot
Economy
Extends Across
Industries
TransformingTransformingStarting Scaling Transforming Extending
Emerges
$ Billions
ROI
$ Millions
18
Five Cultural Best Practices of an
Automation First Enterprise
Drive change
mindset
Engage others
in leadership
Build
awareness
Continual
learning
Bridge between
IT and business
stakeholders
19
Five Operational Best Practices of an
Automation First Enterprise
Ensure a
governance
structure and
security
compliance
Establish
a Robotic
Operations
Center (ROC)
Identify
the right
processes
to automate
Don’t go it
alone—bring
in partners
Empower
employee-driven
automation
20
UiPath Mission:
To deliver the platform for the
automation first era
21
“Once you give a person their own robot
and let them remove the mundane tasks
from their day, this brings them joy. That
person becomes more productive and
creates more value for your enterprise.”
Daniel Dines
CEO UiPath
21
Learn more aboutAutomation
First and our Mission
https://www.uipath.com/solutions/whitepapers/automation-first-era
1 of 22

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Welcome to the Automation First Era: Your Guide to a Thriving Enterprise

  • 2. If it can be automated, it should be automated What is Automation First? A mindset Seeking automation solutions first when designing, improving, or transforming a work process
  • 3. 3 The Benefits of an Automation First Mindset Increasedrevenue & lowercosts Improvedcustomer satisfaction Increasedemployee engagement Reduced compliancerisk Unlocks massive productivity gains in the enterprise that drive: of organizations say that automation kickstarts digital transformation93%
  • 4. 4 Automation First Companies Will Win Their Markets ThrivingStruggling Internet First Mobile First Cloud First Automation First Automation adopter Automation avoider
  • 5. Automation is the Next Disruption of Work “Coming over the horizon is a new wave of opportunity related to the use of robotics, machine learning, and AI. Companies that deploy automation technologies can realize substantial performance gains and take the lead in their industries, even as their efforts contribute to economy-level increases in productivity.” McKinsey Global Institute 2017 5
  • 6. 6 Why Is This Automation’s Moment? A convergenceof 3 trends The business process optimization movement UiPath computer vision innovation AI, cloud and big data
  • 7. 7 Automation First: Fears and Fascinations 7 FEAR We don’t understand how automation will impactour business FASCINATION Automation could create a new way of competing and working FEAR My workforce doesn’t have the right skills,and we haven’t made enough progresswith robots For Companies FEAR I won’t have the right skills for the future of work FASCINATION Maybe I can learn how to work with robots FEAR I will be replaced by robots For People
  • 8. 8 Automation First: The Reality *McKinsey Global Institute: Skill shift automation and the future of the w orkforce, May 2018 Physical + Manual Skills Higher Cognitive Skills Basic Cognitive Skills Social + Emotional Skills Technological Skills Job skill categories 2002-2016* 2016-2030* 3% 11% 1% 14% 9% 9% 13% 26% 27% 60% A Changed but Expanded Workforce 14% of jobs are at high risk of automation 32% of jobs could be radically transformed Millennialemployeeswould rather make $40,000per year doinga job they love as opposed to making $100,000 per yeardoing somethingboring The Intelligence Group Survey
  • 9. 9 Automation First: The Opportunity of future global productivity growth made possible by automation Sources: McKinsey: A Future That Works: Automation, Employment, And Productivity 52% Productivity Improves
  • 10. 10 mundane work becomes automated Sources: Deloitte: Automation is here to stay 50% 10 Job Satisfaction Increases Automation First: The Opportunity
  • 11. 11 net new jobs created by automation Sources: World Economic Forum: Future of Jobs Report 60M 11 The WorkforceExpands Automation First: The Opportunity
  • 12. 12 Robots add the equivalent of full-time workers to the workforce Sources: McKinsey: A Future That Works: Automation, Employment, And Productivity 2.3B 12 Capacity Increases Automation First: The Opportunity
  • 13. 13 What if you could hire 10 people to help with your business for free; what would you do with that extra help? What if 3 robots gave 10 of your current employees new capacity? It’s the same thing! How much hidden, untapped potential is locked within your workforce? Adopting an Automation First Mindset: how Automation First Companies Think
  • 14. 14 Automation First Companies take a Top-Down Approach… Identifypotential automations (UiPath’sheatmaps, processdiscoveryand planningsoftware can help) Stack/ranktasks by time spentand frequencyof occurrencefor highest ROI impact Identifythecorejobs to be doneandyour desiredoutcomes If you automateit,do problemsgoaway? If not,findthe most efficientmixof humansandrobots 01 02 03 04 Your Robotic Operating Center (ROC) finds the most common repetitive tasks across your organization and automates them 3-7% of all processes
  • 15. 15 …AND a Bottom-up Automation First Approach RoboticOperating Centerequipscitizen developersand businessuserswith automationtools, trainingandeducation Citizendevelopersand businessuserscreate theirownautomations Automationsare curate,verifiedand validatedby the RoboticOperating Center RoboticOperating Centeradoptsand distributeshighvalue automationswhen throughemployees 01 02 03 04 Your Robotic Operating Center (ROC) supports employees driving their own automations 93-97% of all processes
  • 16. 16 Automation First Companies Apply Automation Across the Entire Human-Robot Engagement Spectrum No Robots Attended, Interval Attended, In Tandem Hybrid Partially Unattended Fully Unattended Human involves robot at defined intervals Human on computer with robot process in background Human’s computer kicks-off unattended background process Human sets the stage for the unattended process to work 100% automation Examples: Call center robot pulls info into agent system; saves retyping so agent focuses on customer Examples: HR Robot works with onboarding team to provision a new employee Examples: Service Rep turns on GDPR Robot to delete customer data as part of a "right to forget" request Examples: Robot polls a network drive for files to process Examples: Robot processes invoices Robot loads data into a system like SAP Examples: All work is manual Human Attended Robot Unattended Robot 100% human The Outcome: Time Back for Humans
  • 17. 17 The Automation First Maturity Model Owner Workforce Model Scope Robotic Operations Center Maturity RPA Leader from Business RPA Developers Citizen Developers Departmental Business & IT RPA Developers Citizen Developers Entire Organization Matures C-Suite Citizen Developers RPA Developers Business Users A Robot for Every Person Accelerates Employee-Led Automation Firm-to-Firm Robotic Supply Chain Citizen Developers RPA Developers Business Users Industry Experts Gigabot Economy Extends Across Industries TransformingTransformingStarting Scaling Transforming Extending Emerges $ Billions ROI $ Millions
  • 18. 18 Five Cultural Best Practices of an Automation First Enterprise Drive change mindset Engage others in leadership Build awareness Continual learning Bridge between IT and business stakeholders
  • 19. 19 Five Operational Best Practices of an Automation First Enterprise Ensure a governance structure and security compliance Establish a Robotic Operations Center (ROC) Identify the right processes to automate Don’t go it alone—bring in partners Empower employee-driven automation
  • 20. 20 UiPath Mission: To deliver the platform for the automation first era
  • 21. 21 “Once you give a person their own robot and let them remove the mundane tasks from their day, this brings them joy. That person becomes more productive and creates more value for your enterprise.” Daniel Dines CEO UiPath 21
  • 22. Learn more aboutAutomation First and our Mission https://www.uipath.com/solutions/whitepapers/automation-first-era