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Welcome to the Automation First Era: Your Guide to a Thriving Enterprise

We’ve now entered the “automation first” era. Digital transformation is quickly becoming the status quo as businesses migrate their core business processes and workflows to digital and cloud-based platforms. Under this new operational framework, pervasive automation can propel companies to new heights of efficiency and productivity, while reducing the cost of doing business. Companies that embrace an automation first mindset — ie, if something can be automated, it should be automated — will position themselves to thrive in this new era. With that in mind, Robotic Process Automation (RPA) is more than a tool for efficiency — it’s an agent of organizational change and evolution. This presentation breaks down RPA’s growing importance, and provides guidance on how to implement this technology and maximize your return on investment (ROI).

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Welcome to the Automation First Era: Your Guide to a Thriving Enterprise

  1. 1. The Automation First Era
  2. 2. If it can be automated, it should be automated What is Automation First? A mindset Seeking automation solutions first when designing, improving, or transforming a work process
  3. 3. 3 The Benefits of an Automation First Mindset Increasedrevenue & lowercosts Improvedcustomer satisfaction Increasedemployee engagement Reduced compliancerisk Unlocks massive productivity gains in the enterprise that drive: of organizations say that automation kickstarts digital transformation93%
  4. 4. 4 Automation First Companies Will Win Their Markets ThrivingStruggling Internet First Mobile First Cloud First Automation First Automation adopter Automation avoider
  5. 5. Automation is the Next Disruption of Work “Coming over the horizon is a new wave of opportunity related to the use of robotics, machine learning, and AI. Companies that deploy automation technologies can realize substantial performance gains and take the lead in their industries, even as their efforts contribute to economy-level increases in productivity.” McKinsey Global Institute 2017 5
  6. 6. 6 Why Is This Automation’s Moment? A convergenceof 3 trends The business process optimization movement UiPath computer vision innovation AI, cloud and big data
  7. 7. 7 Automation First: Fears and Fascinations 7 FEAR We don’t understand how automation will impactour business FASCINATION Automation could create a new way of competing and working FEAR My workforce doesn’t have the right skills,and we haven’t made enough progresswith robots For Companies FEAR I won’t have the right skills for the future of work FASCINATION Maybe I can learn how to work with robots FEAR I will be replaced by robots For People
  8. 8. 8 Automation First: The Reality *McKinsey Global Institute: Skill shift automation and the future of the w orkforce, May 2018 Physical + Manual Skills Higher Cognitive Skills Basic Cognitive Skills Social + Emotional Skills Technological Skills Job skill categories 2002-2016* 2016-2030* 3% 11% 1% 14% 9% 9% 13% 26% 27% 60% A Changed but Expanded Workforce 14% of jobs are at high risk of automation 32% of jobs could be radically transformed Millennialemployeeswould rather make $40,000per year doinga job they love as opposed to making $100,000 per yeardoing somethingboring The Intelligence Group Survey
  9. 9. 9 Automation First: The Opportunity of future global productivity growth made possible by automation Sources: McKinsey: A Future That Works: Automation, Employment, And Productivity 52% Productivity Improves
  10. 10. 10 mundane work becomes automated Sources: Deloitte: Automation is here to stay 50% 10 Job Satisfaction Increases Automation First: The Opportunity
  11. 11. 11 net new jobs created by automation Sources: World Economic Forum: Future of Jobs Report 60M 11 The WorkforceExpands Automation First: The Opportunity
  12. 12. 12 Robots add the equivalent of full-time workers to the workforce Sources: McKinsey: A Future That Works: Automation, Employment, And Productivity 2.3B 12 Capacity Increases Automation First: The Opportunity
  13. 13. 13 What if you could hire 10 people to help with your business for free; what would you do with that extra help? What if 3 robots gave 10 of your current employees new capacity? It’s the same thing! How much hidden, untapped potential is locked within your workforce? Adopting an Automation First Mindset: how Automation First Companies Think
  14. 14. 14 Automation First Companies take a Top-Down Approach… Identifypotential automations (UiPath’sheatmaps, processdiscoveryand planningsoftware can help) Stack/ranktasks by time spentand frequencyof occurrencefor highest ROI impact Identifythecorejobs to be doneandyour desiredoutcomes If you automateit,do problemsgoaway? If not,findthe most efficientmixof humansandrobots 01 02 03 04 Your Robotic Operating Center (ROC) finds the most common repetitive tasks across your organization and automates them 3-7% of all processes
  15. 15. 15 …AND a Bottom-up Automation First Approach RoboticOperating Centerequipscitizen developersand businessuserswith automationtools, trainingandeducation Citizendevelopersand businessuserscreate theirownautomations Automationsare curate,verifiedand validatedby the RoboticOperating Center RoboticOperating Centeradoptsand distributeshighvalue automationswhen throughemployees 01 02 03 04 Your Robotic Operating Center (ROC) supports employees driving their own automations 93-97% of all processes
  16. 16. 16 Automation First Companies Apply Automation Across the Entire Human-Robot Engagement Spectrum No Robots Attended, Interval Attended, In Tandem Hybrid Partially Unattended Fully Unattended Human involves robot at defined intervals Human on computer with robot process in background Human’s computer kicks-off unattended background process Human sets the stage for the unattended process to work 100% automation Examples: Call center robot pulls info into agent system; saves retyping so agent focuses on customer Examples: HR Robot works with onboarding team to provision a new employee Examples: Service Rep turns on GDPR Robot to delete customer data as part of a "right to forget" request Examples: Robot polls a network drive for files to process Examples: Robot processes invoices Robot loads data into a system like SAP Examples: All work is manual Human Attended Robot Unattended Robot 100% human The Outcome: Time Back for Humans
  17. 17. 17 The Automation First Maturity Model Owner Workforce Model Scope Robotic Operations Center Maturity RPA Leader from Business RPA Developers Citizen Developers Departmental Business & IT RPA Developers Citizen Developers Entire Organization Matures C-Suite Citizen Developers RPA Developers Business Users A Robot for Every Person Accelerates Employee-Led Automation Firm-to-Firm Robotic Supply Chain Citizen Developers RPA Developers Business Users Industry Experts Gigabot Economy Extends Across Industries TransformingTransformingStarting Scaling Transforming Extending Emerges $ Billions ROI $ Millions
  18. 18. 18 Five Cultural Best Practices of an Automation First Enterprise Drive change mindset Engage others in leadership Build awareness Continual learning Bridge between IT and business stakeholders
  19. 19. 19 Five Operational Best Practices of an Automation First Enterprise Ensure a governance structure and security compliance Establish a Robotic Operations Center (ROC) Identify the right processes to automate Don’t go it alone—bring in partners Empower employee-driven automation
  20. 20. 20 UiPath Mission: To deliver the platform for the automation first era
  21. 21. 21 “Once you give a person their own robot and let them remove the mundane tasks from their day, this brings them joy. That person becomes more productive and creates more value for your enterprise.” Daniel Dines CEO UiPath 21
  22. 22. Learn more aboutAutomation First and our Mission