4. North Carolina Agricultural and Technical State University
www.ncat.edu
Now 2013 Production
XenDesktop 5.6
Academic Labs
»5 VLANS
»200 VDI
»Xenith Thin Clients
• Open
o Monday-Friday 8am-
9pm
o Sunday 3pm-6pm
Residence Labs
»13 VLANS
»60 VDI
»Xenith Thin Clients
• Open
o 24/7
5. North Carolina Agricultural and Technical State University
www.ncat.edu
Lesson One
Service Level Agreement (SLA)
How will both lab environments be supported?
What is the response time?
What are the end-users expectations?
6. North Carolina Agricultural and Technical State University
www.ncat.edu
Lesson Two
Support
Do you have the resources?
» When there is a report of a Thin Client problem, is there a
technician available to respond?
» Do you have remote tools that can help troubleshoot
problems?
Is the physical environment supportable?
» Can you read port numbers?
» Can you reach outlets?
7. North Carolina Agricultural and Technical State University
www.ncat.edu
Lesson Three
Management
Do you have the right tools?
» Are you able to monitor for preventive measures?
» Are you alerted when VDI is reaching a thresh hold?
» Are you alerted when Thin Clients are offline?
8. North Carolina Agricultural and Technical State University
www.ncat.edu
Summary
Short Answer
SLA
» Make sure you have the SLA in place before deploying.
Support
» Ensure that you have resources to support what you
deploy.
Management
» Monitoring tools are essential to the success of the
environment that you manage.
