SCUP Annual 2021: Supporting the Whole Student
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At the SCUP Annual 2021 conference, Kelly Sanford (brightspot) and David Schnee (Group 4 Architecture) shared the approach and process we used for Chabot College and College of Marin's Blended Learning Centers.
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SCUP Annual 2021: Supporting the Whole Student
- 1. 1 SUPPORTING THE WHOLE STUDENT NEW MODELS FOR BLENDED LEARNING CENTERS SCUP 2021 Annual Conference July 16, 2021
- 2. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 2 USING POLL EVERYWHERE Option 1: WEB on Phone www.pollev.com/brightspot Option 2: WEB in Browser www.pollev.com/brightspot
- 4. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 4 INTRODUCTIONS Kelly Sanford Senior Strategist brightspot strategy David Schnee Principal Group 4 Architecture Dr. Stacy Thompson Vice President, Academic Services Chabot College Jon Horinek Dean of Enrollment Services College of Marin
- 5. AGENDA 5 2 min Objectives 10 min Introducing Blended Learning Centers 5 min Results from Services Challenges Poll 10 min Inclusive Planning and Design 12 min Results from Strategies Poll & Discussion 8 min Architectural Design 8 min Q & A
- 6. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 6 OBJECTIVES Disrupt the narrative of what ”traditional” means in terms of the student experience and embrace blended learning centers to help all students succeed Evaluate issues in student services at your institution using experience design tools Design effective and inclusive outreach and engagement strategies for facility vision, program, and design Identify ways that the library can function as the “steward” of a blended learning center
- 8. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 8 California Community College Approx. 14,000+/- students Hayward, CA Founded in 1961 Hispanic-Serving Institution (HSI) Academic Offerings include: Degrees Transfer Programs Certificates Learning Communities CHABOT COLLEGE CHABOT COLLEGE COLLEGE OF MARIN SAN FRANCISCO OAKLAND SAN MATEO RICHMOND DALY CITY
- 9. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 9 CHABOT COLLEGE STUDENT 10% 16% 8% 40% 1% 16% 0% 1,450 2,320 1,160 5,800 145 2,320 0% 20% 40% 60% 80% 100% African American Asian Filipino Latinx Pacific Islander White Native American Students n = 14,501 Disrupt the narrative of what ”traditional” means in terms of student Need to provide beyond core services Options for managing college costs (financial literacy) Assistance in academic preparedness (tutoring; FYE, Guided Pathways) Assistance in navigating college life (learning communities) Access to social services (food pantry, clothes pantry, mental health, children center, children’s collection)
- 13. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 13 COLLEGE OF MARIN California Community College located in Kentfield, CA Founded in 1926 Offerings include: degrees, certificates, transfer programs, learning communities, and significant dual (high-school) enrollment and community partnerships Actively working to create a coherent, integrated student experience with educational equity at the core and connections between the classroom experience and programs/services CHABOT COLLEGE COLLEGE OF MARIN SAN FRANCISCO OAKLAND SAN MATEO RICHMOND DALY CITY
- 14. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 14 COLLEGE OF MARIN STUDENTS Approx. 13,000 students Highest racial disparity in income and education in CA and is 80% white. However, College of Marin is more diverse than Marin County with:
- 15. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 15 COLLEGE OF MARIN STUDENTS 13.3% Community Education 10.2% ESL 36.1% Credit 18.7% On Financial Aid 14.5% First-generation 7.2% Enrolled Full-time Student Demographics
- 16. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 16 INTEGRATED LEARNING CENTER The Library—and information literacy—is at the core of our approach to the coherent, integrated student learning experience, with tutoring, writing support, learning communities, transfer/career, academic counseling, student government, health/wellness, and other learning support structures all connected to (and via) the core. The Integrated Learning Center is the embodiment of this vision.
- 17. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 17 INTEGRATED LEARNING CENTER DS
- 18. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 18 MARIN INTEGRATED LEARNING CENTER CREEK GLADE TAM OPE N STUD Y LIBRARY POD CREEK GLADE TAM COUNSELING, EOPS, SAA, INTERNATIONAL ED. WELLNESS POD MEETING + LOUNGES FOOD SERVICE + SEATING MEETING + LOUNGES LARGE CLASSROOM/ DIVISIBLE 2 CLASSROOMS EVENT SPACE/ DIVISIBLE 2 CLASSROOMS * WELLNESS CHECK-IN * WELCOME + CHECK-IN * WELCOME MAIN ENTRIES SECONDA RY ENTRIES 1 2 3 MEET + ENGAGE LEARN + FOCUS GATHER + SUPPORT CLASSROOMS * CIR C * REF + IT
- 20. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 20 USING POLL EVERYWHERE Option 1: WEB on Phone www.pollev.com/brightspot Option 2: WEB in Browser www.pollev.com/brightspot
- 23. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 23 INCLUSIVE PLANNING AND DESIGN
- 24. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 24 ENGAGING STAKEHOLDERS • Through this process we were able to: • Validate and refine planning work-to-date • Engage campus stakeholders • Identify potential academic service partners and services • Learning Connection Tutoring Services • Learning Communities (e.g., Umoja, Puente, Rise, Change it Now!) • Create a space program and service strategy
- 25. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 25 ENGAGING STAKEHOLDERS • Campus Engagement Activities • Student Intercept Interviews • Student Town Hall • Student Senate • Architecture Students • Building and Site Walkthrough and Observations • President and Chabot Leadership Lunch • Visioning Workshop (Needs Assessment Retreat) • Learning Connection Focus Group • Library Focus Group • Chabot Employee Intercepts/Pop-ups • Campus-wide Survey
- 28. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 28 SPACE PLANNING The vision and future experiences we co-created are translated into a space program with the quantities, qualities, and locations of spaces to achieve the vision.
- 29. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 29 RESULTS FROM POLL 2 AND DISCUSSION
- 30. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 30 USING POLL EVERYWHERE Option 1: WEB on Phone www.pollev.com/brightspot Option 2: WEB in Browser www.pollev.com/brightspot
- 31. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 31 ACCESS + AWARENESS Traditional Service Design Assumption What's needed moving forward A simple framework to understand – are our solutions aligned to the challenges and barriers that students face?
- 32. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 32 ACCESS + AWARENESS IMPROVING AWARENESS • MARKETING: Are students pro-actively notified of the help that is available? • VISIBILITY: Do students see service providers and service centers as they go about their day? Can they see other students getting help? • EXPECTATIONS: Do students know that services are free of charge, and know what paperwork or permissions they'll need? IMPROVING ACCESS • OPEN HOURS: Are services available when students need them? • SELF SERVICE: Can students help themselves through an online portal? • LOCATION: Are services easy to find? Are they located together for easy coordination?
- 33. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 33 ACCESS-AWARENESS + MOTIVATION IMPROVING MOTIVATION • ACCEPTANCE: Do students feel confident that they will be treated fairly with empathy and respect? • ALIGNMENT: Are services aligned to the current challenges students are facing? Will they genuinely help? • BASELINE NEEDS: Are students basic needs met? Do they have the personal capacity to seek help for more complex issues?
- 34. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 34 STRATEGIES AWARENESS: SHOWCASE SERVICES FRONT AND CENTER • Locate services where students already are • Ensure services are visible and approachable from the moment students walk in • Co-locate staff across units ACCESS: EMBRACE PEER-TO-PEER HELP • Employ student staff who can help with basic service requests and guide fellow students through self-service options outside of regular business hours MOTIVATION: LISTEN AND RESPOND • Reach out to students, faculty and staff to understand their current challenges • Test your assumptions and re- evaluate processes
- 36. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 36 INCLUSIVE PLANNING AND DESIGN
- 37. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 38 PERFORMING ARTS CENTER EXISTING LIBRARY COM SKETCHUP AERIAL STUDENT SERVICES BUILDING ACADEMIC CENTER CHABOT COLLEGE COLLEGE OF MARIN HEART OF CAMPUS
- 38. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 39 CHABOT COLLEGE COLLEGE OF MARIN SOCIAL LANDSCAPE
- 44. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 45 COLLEGE OF MARIN GLADE ENTRY
- 45. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 46 COLLEGE OF MARIN INTEGRATED LEARNING SUPPORT SERVICES
- 46. SCUP 2021 Annual Conference Supporting the Whole Student 07/16/21 47 COLLEGE OF MARIN ACTIVE STUDY + CAMPUS READING ROOM
- 47. Q&A How to overcome possible obstacles? I’m glad that… I was surprised that… Potential concerns and responses I’m looking forward to I was struck by… 48