1. How To Contact TUO
HOW TO FOR DEALERS:
1.0 ADMINISTRATION
1 Customer Support
Available via the TUO platform, to be used for any general questions you might have about the use
of the system, specific stores, or even specific orders:
• Contact Email: support@teamuniformorders.com
• Common topics:
- ALL questions about the use of the system - Specific order questions.
(specific“How To’s and general system functionality). - Order cancellations, refunds and
- ALL Technical issues or concerns. order changes.
2 TUO Store Building Team
Whether you are building your own stores or want the TUO Store Building team to do that for you,
this is the team to assist you.
• Contact Email: stores@teamuniformorders.com
• Common topics:
- Necessary forms and general timing for launching a store. - Status of any store(s) being built by TUO.
- Store editing help. - Store building“How To’s”and questions.
3 Accounting / Billing
Of course, any matters relating to requesting remittance for transactions collected by TUO
(where TUO is the Payment Receiver), as well as any invoicing, accounts payable or general billing
questions (not specific orders in stores).
• Contact person: Debbie Rose
• Contact Email: debbie@teamuniformorders.com
• Common topics:
- Closed Store Remittances - Financial reporting
- Billing
4 Client Development
Want to have TUO assist you in closing a large deal? Or do you have long-term plans and ideas you’d
like to share?
• Contact person: Monica Neuert, National Director of Client Development
• Contact Email: monica@teamuniformorders.com
• Common topics:
- Quarterly performance review and assessment - Pricing Schedules and Agreement review.
(is my Pricing Plan the best for me?). - Sales and Referrals
- Quarterly Planning
INTRODUCTION: If you have specific questions at anytime, the TUO team is ready and available to help.
Please follow the general guidelines below to get your questions answered in a timely fashion: