Which HelpDesk Software to Choose for Small Business?

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SMB.Guru has compared 7 leading helpdesk software brands in terms of functionality, integrations and pricing. Check out and choose the right helpdesk solution which meets your business goals best. Discover more software comparison charts here: http://smb.guru/software-comparisons/

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Which HelpDesk Software to Choose for Small Business?

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Join me in this session where I'll share our journey of building a fully serverless application that flawlessly managed check-ins for an event with a staggering 80 thousand registrations. We'll dive into three key strategies that made this possible. Firstly, by harnessing DynamoDB global tables, we ensured global service availability and data replication across regions, boosting performance and disaster recovery. Next, we'll explore how we seamlessly integrated real-time updates into the app using Appsync subscriptions, making the experience dynamic and engaging for users. Finally, I'll discuss how provisioned concurrency not only improved performance but also kept costs in check, highlighting the cost-effectiveness of serverless architectures. Through these strategies and the inherent scalability of serverless technology, our application effortlessly handled massive user loads without manual intervention. This session is a real world example to the power and efficiency of modern cloud-based solutions in enabling seamless scalability and robust performance with Serverless

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Automation is transforming industries by streamlining operations and reducing costs. However, the success of automated systems hinges not only on their functionality but also on the user experience (UX). This talk, "The UX of Automated Processes," delves into the intricate relationship between automation and UX, providing a comprehensive guide to designing intuitive and effective automated systems. Key Topics Covered: 1. Introduction to Automated UX: * Understanding the importance of UX in automated systems * Real-world example: Robotic beer dispensers at a music festival 2. Step-by-Step Process for Enhancing Automated UX: * Step 0: Identifying main workflows and happy paths * Step 1: Conducting contextual inquiries to understand current user practices and edge cases * Step 2: Prioritizing issues and solutions through collaborative ideation sessions * Step 3: Prototyping and usability testing for both software and hardware 3. Prototyping and Testing: * Methods for simulating automated processes * Importance of user feedback in refining automated systems 4. Designing for Support Users: * Crafting the experience for support personnel who manage edge cases * Ensuring effective communication and issue prioritization for support users

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ScyllaDB has the potential to deliver impressive performance and scalability. The better you understand how it works, the more you can squeeze out of it. But before you squeeze, make sure you know what to monitor! Watch our experienced Postgres developer work through monitoring and performance strategies that help him understand what mistakes he’s made moving to NoSQL. And learn with him as our database performance expert offers friendly guidance on how to use monitoring and performance tuning to get his sample Rust application on the right track. This webinar focuses on using monitoring and performance tuning to discover and correct mistakes that commonly occur when developers move from SQL to NoSQL. For example: - Common issues getting up and running with the monitoring stack - Using the CQL optimizations dashboard - Common issues causing high latency in a node - Common issues causing replica imbalance - What a healthy system looks like in terms of memory - Key metrics to keep an eye on This isn’t “Death-by-Powerpoint.” We’ll walk through problems encountered while migrating a real application from Postgres to ScyllaDB – and try to fix them live as well.

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Syngulon’s technology expands the capacity for selection of microorganisms. The ability to select individual microbes with a behavior of interest is essential, whether for simple cloning at the bench, or for industry-scale production. Synthetic biology uses the concept of “bioengineering” to improve or modify existing genetic systems to create microbes with desired behaviors, and Syngulon uses this approach to develop its selection technologies. This selection technology is based on bacteriocins, ribosomally-produced peptides naturally made by most bacteria to kill competitive microbial species. These bacteriocins can have a limited or wide target range against other microbial species. This technology offers advantageous over antibiotic selection for several reasons: it avoids the use of antibiotics in the first place, helping to reduce the spread of antibiotic resistant microbes. The technology also increases product yield; as bacteriocins are generally smaller peptides, they do not impose a heavy metabolic burden on the producing cell. They can have a wide target specificity, helping to avoid genetic drift. Finally, our system is 100% plasmid-based (e.g. without chromosomal mutations), making it applicable for use in any E. coli strains.

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Already know how to write a basic SOQL query? Great! But what about an *aggregate* SOQL query? You know, the kind that uses aggregate functions like COUNT & MAX along with GROUP BY and HAVING clauses? No? Well, get ready to learn how to slice & dice your org’s data right inside your own dev console. From finding duplicate records to prototyping summary & matrix reports, learn the ins and outs of aggregate queries during this fast-paced but admin-friendly session on advanced SOQL concepts.

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The standard Salesforce Approval process can be limiting in many ways, especially in complex scenarios. What if there was a way to implement very flexible approvals where one can use Apex code to make data updates in unrelated records, dynamically generate next steps details, and compute assignees on the fly? And still use UI-based configurations to implement concrete approval processes. In this session, we will share ideas behind such a solution and show a few lines of code to get you started.

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Designing inclusive products is not only a social responsibility but also a business imperative. This talk delves into the journey of creating accessible hardware products that cater to diverse user needs. Key Topics Covered: 1. Introduction to Inclusive Design - Importance of accessibility in product design - Overview of Comcast's commitment to making products accessible to a wide audience 2. Case Study: Xfinity Large Button Voice Remote - Initial challenges and the evolution of the product - User research and feedback that shaped the design - Key features of the final product and their benefits 3. Designing for Diverse Needs - Understanding human-centered design and its historical context - The impact of designing for people with disabilities on overall product quality - Examples from other industries, such as architecture and industrial design 4. Integrating Accessibility from the Beginning - The cost and efficiency benefits of designing for accessibility from the start - The process of embedding accessibility as a core trait rather than an optional feature 5. Real-World Impact and Continuous Improvement - Insights from in-home studies with users having assistive needs - How continuous feedback and iterative design lead to better products - The role of inclusive research and development practices

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