The New Face of CTO/CIO
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Big Nerd Ranch’s board member, Charles Quinn, will offer valuable insight into the changing dynamics that technology leaders face today. Mr. Quinn will share strategic guidance and tactical action items supported by real-world examples.
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The New Face of CTO/CIO
- 1. Our Webinar Attendees Howdy. PREPARED FOR 2017.11.09
- 2. Webinar Series - The New Face of the CTO/CIO: More Than the Gatekeeper of Technology
- 3. The new face of the CTO and CIO must not only enable their teams to perform better, but also the entire organizations teams: sales, finance, operations, human resources, and more.
- 4. BIG NERD RANCH What to expect TIPS ON MANAGING UP, DOWN, LATERALLY Real-world shares from CTOS, CIOS, and technology leaders and how they’re managing effectively OBJECTIVES AND KEY RESULTS (OKRs) The impact of key metrics including the OKR system and other proven methods such as a modified Net Promoter Score (NPS) HOW TECH LEADERS ARE LEADING How technology leaders are strategically breaking down the traditional gates to security, governance, cost control and culture GETTING ALIGNED What causes misalignment? How to effectively align with the rest of the organization. When to measure, and when not to measure. 4
- 5. Misalignment BIG NERD RANCH Cloud Enabled Workforce SaaSification of Business Shadow IT Enablement Apps for Everything 5
- 6. “You get what you measure”
- 8. Objectives and Key Results (OKRs) BIG NERD RANCH A framework of defining and tracking objectives and their outcomes. OKRs main goal is to define company and team "objectives" along with the measurable "key results" that define achievement of each objective. "a critical thinking framework and ongoing discipline that seeks to ensure employees work together, focusing their efforts to make measurable contributions.” — Niven, Paul R.; Lamorte, Ben Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs 8
- 9. “A successful MBO system needs only to answer two questions: Where do I want to go? (The answer provides the Objective.) How will I pace myself to see if I’m getting there? (The answer gives us milestones, or Key Results.)”- Andy Grove, Intel CEO
- 10. OKRs BIG NERD RANCH The Objective is ambitious The Key Results: clearly make the objective achievable Personal/Individual Team Company 10
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- 12. OKR Benefits BIG NERD RANCH 12 Absolutely amazing for helping people understand what they’re working on and why Communicates Accurately Establishes indicators for treasuring process (and what should be tossed) Focuses Effort
- 13. “[Anyone in the company] can see my objectives and key results, and can align to help me achieve mine and theirs and thus the company’s“ — Rick Klau, Google Ventures on OKRs
- 14. How likely is it that you would recommend our company/product/service to a friend or colleague?
- 15. How likely is it that you would recommend the way our IT/Tech department works to a friend or colleague?
- 16. How confident are you that a ticket/issue will be solved promptly and efficiently?
- 17. How likely would you recommend working at our company to your technical friends?
- 18. NPS for IT/Tech BIG NERD RANCH Measure engineer or IT professional happiness Track how often your team surprises you Track code engagement Track code literacy 18
- 19. 19 Managing Up and Down (and side to side)
- 20. Sales: "Here are some reasons why that will be difficult and risky, but sell it anyways, our team can figure it out."
- 21. Finance: “Tell me the criteria you use to evaluate true value and we will build it into or decision making process.”
- 22. Ops: “How do we land in the middle: we’re not proud of the code we shipped, but it gets the job done?”
- 25. 25
- 26. Design Thinking 26 BIG NERD RANCH
- 27. “It can’t be measured”
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- 29. “My job is to build the software and I’m done, time to go work on the next project.” — No good CTO, CIO, or Tech Leader, ever
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- 32. BIG NERD RANCH Resources How Google sets goals: OKRs - Google Ventures Library 32 Net Promoter Score - Net Promoter Network The Best Advice We Overheard at First Round's CTO Unconference - First Round Review Art & Fear: Observations on the Perils (and Rewards) of Artmaking - David Bayles The Agile Manifesto - agilemanifesto.org Big Nerd Ranch Design - Big Nerd Ranch Design Blog