Version 1.0
Global CS Team
Language : English
1
Galaxy Gear
based on TIZEN mobile technology platform
Reference Guide for ...
2
Date Version Comments
2014.05.29 V1.0 HQ Made Initial version
Revision History
3
Notice:
All functionality, features, specifications and other product information provided in this document including,
b...
Why Tizen on Galaxy Gear?
“Add New Value to the Original Gear”
4
Gear2 Experience
 World First sAMOLED
on Smart Watch
 W...
Value Proposition
 Fitness
- Exercise - Sleep
· You can monitor your sleep data
including sleeping time and motionless
sl...
Value Proposition
 Music Player
- Standalone Music Player
· Stereo Headset with music, without mobile phones.
· A standal...
Value Proposition
 Personalized UI Design via Settings
* The availability of services may vary by country
The replacement...
Value Proposition
 Extended Partner’s Application
- User can experience around 140 partner’s applications through Tizen O...
Feature Comparison between Gear devices (1)
Features Galaxy Gear Galaxy Gear (TIZEN) Gear 2
Home & Launcher O O O
Clock O ...
Feature Comparison between Gear devices (2)
Features Galaxy Gear Galaxy Gear (TIZEN) Gear 2
S Voice O O O
Weather O O O
Pe...
H/W Comparison Chart
Galaxy Gear Galaxy Gear (TIZEN) Gear 2 Gear 2 Neo
Launch 2013. 09 2014. 05 2014. 04 2014. 04
Display
...
Compatibility with existing devices
Galaxy Gear
Running (10) 14’ 1H (10)
Flagship
Smart
Phone
Tablet
Note3
Note2
S4
S3
S4 ...
Important Notice before updating software
 Notice before updating software
- Once a Galaxy Gear device has been changed t...
14
1.Run Kies 3.0 2.Connect USB to PC 3.Check firmware upgrade 4. “Kies” upgrade
Notice
6. Download7. Install8. Upgrade su...
15
Why Tizen on Galaxy Gear?
Q : What is the reason for the OS replacement from Android to Tizen?
A : Samsung is committed...
16
Does this mean Samsung admitted that the Galaxy Gear was prematurely released in the wearable market?
Q : Does this mea...
17
Is it mandatory for users to install the Tizen OS replacement ?
Q : Is it mandatory for users to install the Tizen OS r...
18
What are key benefits of the replacement?
Q : What are key benefits of the replacement?
A : There are several user bene...
19
What features are downgraded upon installing Tizen OS?
Q : What features are downgraded upon installing Tizen OS?
A : N...
20
Are there any disadvantages to not installing Tizen OS?
Q : Are there any disadvantages to not installing Tizen OS?
A :...
21
Do you have a regional replacement rollout schedule?
Q : Do you have a regional replacement rollout schedule?
A : The r...
22
Are there any plans to change the Galaxy Gear’s packaging?
Q : Are there any plans to change the Galaxy Gear’s packagin...
23
How can I update the Galaxy Gear to Tizen OS?
Q : How do I get this replacement for my Galaxy Gear? Will I receive this...
24
Why is the replacement only available via Kies ?
Q : Why is the replacement only available via Kies and not FOTA servic...
25
Can I get the Tizen replacement at stores ?
Q : In addition to Kies, can I get the Tizen replacement at stores?
A : The...
26
What features are changed upon installing Tizen OS?
Q : What features are changed upon installing Tizen OS?
A : Upon in...
27
Does this replacement allow users to enjoy every app?
Q : Does this replacement allow users to enjoy every app currentl...
28
Will there be any user settings or data deleted?
Q : Will there be any user settings or data deleted?
A : Due to a diff...
29
Will the pedometer profile menu setup change?
Q : Will the pedometer profile menu setup change?
A : Upon installing Tiz...
30
Will the Touch UX change?
Q : Will the Touch UX change?
A : Yes, the Touch UX will be replaced with the same functional...
31
Can you still reorder applications from the Home screen via Gear Manager?
Q : Can you still reorder applications from t...
32
Will the battery life change?
Q : Will the battery life change?
A : No, Galaxy Gear will still have a battery life of u...
33
What will happen to the Android version of Galaxy Gear ?
Q : What will happen to the Android version of Galaxy Gear? Wi...
34
Will the Android version of Galaxy Gear be compatible with Samsung’s next devices?
Q : Will the Android version of Gala...
35
Will the Gear Manager be compatible with the Android version of Galaxy Gear?
Q : Will the Gear Manager be compatible wi...
36
Will the Android version of Galaxy Gear maintain support for S Health?
Q : Will the Android version of Galaxy Gear main...
37
Will Samsung continue to introduce apps for the Android version of Galaxy Gear?
Q : Will Samsung continue to introduce ...
Version 1.0
Language : English
38
END
Reference Guide for Customer Consultant & Online FAQ
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Galaxy Gear based on Tizen OS Customer Consultant Guide v1.0

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Dalam Reference Guide for Customer Consultant & Online FAQ untuk Galaxy Gear (based on Tizen mobile technology platform) yang diterbitkan oleh Global CS Team dari Samsung Electronics, Samsung Electronics menjelaskan mengapa mereka menerapkan OS Tizen pada Galaxy Gear, komparasi fitur dan spesifikasi hardware antar perangkat Gear, ekosistem aplikasi masing-masing platform software, kompatibilitas masing-masing perangkat Gear, dan cara update Galaxy Gear ke Tizen.

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Galaxy Gear based on Tizen OS Customer Consultant Guide v1.0

  1. 1. Version 1.0 Global CS Team Language : English 1 Galaxy Gear based on TIZEN mobile technology platform Reference Guide for Customer Consultant & Online FAQ
  2. 2. 2 Date Version Comments 2014.05.29 V1.0 HQ Made Initial version Revision History
  3. 3. 3 Notice: All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change. Notice
  4. 4. Why Tizen on Galaxy Gear? “Add New Value to the Original Gear” 4 Gear2 Experience  World First sAMOLED on Smart Watch  World First Camera on Strap (1.9M AF)  Voice Call  All Notification  Pedometer  Find My Phone  Smart Relay  Auto Lock  Gesture Wake-up  3rd Party App Galaxy Gear * The availability of services may vary by country Personalized UI Design Expanded Partner’s App Standalone Music player Fitness & Wellness
  5. 5. Value Proposition  Fitness - Exercise - Sleep · You can monitor your sleep data including sleeping time and motionless sleeping time · Exercise keeps track of your workouts in real time. · Reinforced Running/Walking/cycling/hiking related with Health · Case of Cycling, Hiking is enabled when connected to mobile device * It does not support HRM feature due to Hardware limitation * The availability of services may vary by country
  6. 6. Value Proposition  Music Player - Standalone Music Player · Stereo Headset with music, without mobile phones. · A standalone music player and Media Transfer Protocol (MTP) support for easy and efficient saving of music files onto the Galaxy Gear · 600 Songs(MP3) can be stored in 2.5GB user memory. ※ MTP : User can write some files on Gear * The availability of services may vary by country
  7. 7. Value Proposition  Personalized UI Design via Settings * The availability of services may vary by country The replacement features a new interface and increased customization of font, home screen icons, wallpaper, etc. < Font style > < Font size > < Background > < 1x1> < 2x2> < Rearrange >< Clock Faces > Single-color background Photo Gallery Wallpapers
  8. 8. Value Proposition  Extended Partner’s Application - User can experience around 140 partner’s applications through Tizen OS “ 76 Applications @Original OS ” “ 140 Applications @Tizen - ’14.2Q “ * The availability of services may vary by country
  9. 9. Feature Comparison between Gear devices (1) Features Galaxy Gear Galaxy Gear (TIZEN) Gear 2 Home & Launcher O O O Clock O O O Dialer O O O Logs O O O Contacts O O O Notifications O O O Email O O O Messages O O O Camera O (1.9MP) O (1.9MP) O (2.0MP) Gallery O O O Media Controller O O O Schedule O O O Find My Device O O O * The availability of services may vary by country
  10. 10. Feature Comparison between Gear devices (2) Features Galaxy Gear Galaxy Gear (TIZEN) Gear 2 S Voice O O O Weather O O O Pedometer O O O Heart Rate X X O Exercise X O (Except HRM, Coaching) O Settings O O O Sleep X O O Music Player X O O Stopwatch O O O Timer O O O Voice Memo O O O WatchON X X O MTP X O O * The availability of services may vary by country
  11. 11. H/W Comparison Chart Galaxy Gear Galaxy Gear (TIZEN) Gear 2 Gear 2 Neo Launch 2013. 09 2014. 05 2014. 04 2014. 04 Display 1.63” sAMOLED (320X320) 1.63” sAMOLED (320X320) 1.63” sAMOLED (320X320) 1.63” sAMOLED (320X320) OS Android Compatible Tizen Tizen Tizen Chipset 800MHz 800MHz Pega-W (1.0GHz) Pega-W (1.0GHz) Memory 4GB ROM / 512MB RAM 4GB ROM / 512MB RAM 4GB ROM / 512MB RAM 4GB ROM / 512MB RAM Battery 315mAh (1 Day) 315mAh (2 Day) 300mAh (2~3 Days) 300mAh (2~3 Days) Sensor Acc, Gyro Acc, Gyro Acc, Gyro, HRM, IrLED Acc, Gyro, HRM, IrLED Camera 1.9MP 1.9MP 2.0MP - Waterproof IP55 IP55 IP67 IP67 Connectivity BT v4.0 LE BT v4.0 LE BT v4.0 LE BT v4.0 LE CMF Metal Metal Metal Plastic etc 1 Mic, 1 Speaker 1 Mic, 1 Speaker 1 Mic, 1 Speaker Changable Strap 1 Mic, 1 Speaker Changable Strap
  12. 12. Compatibility with existing devices Galaxy Gear Running (10) 14’ 1H (10) Flagship Smart Phone Tablet Note3 Note2 S4 S3 S4 Zoom S4 Active S4 mini Mega 6.3 Mega 5.8 Note 10.1 2014 S5 Note3 Neo Grand2 Note Pro 12.2 Tab Pro 12.2 Tab Pro 10.1 Tab Pro 8.4 Tab 4 10.1 Tab 4 8.0 Tab 4 7.0 Galaxy Gear based on Tizen will compatible be 20 models * The availability of services may vary by country
  13. 13. Important Notice before updating software  Notice before updating software - Once a Galaxy Gear device has been changed to Tizen OS, it cannot be reverted to the previous Android version. - User can only update to Tizen OS through “KIES” tool - Installing Tizen OS will reset all user data on the Galaxy Gear device. You should back up all data like photos, videos, voice recordings before changing the OS. And, changing over to Tizen OS will reset all Galaxy Gear settings to default. - Certain apps are not supported after changing over to Tizen OS.(Refer the page 15) - For compatibility, Gear Manager application must also be updated after changing to Tizen OS - Health feature of updated Gear will be different with Gear2 device because it doesn’t support the HRM * The availability of services may vary by country
  14. 14. 14 1.Run Kies 3.0 2.Connect USB to PC 3.Check firmware upgrade 4. “Kies” upgrade Notice 6. Download7. Install8. Upgrade success 5. OS upgrade EULA notice How to update the Gear to Tizen OS
  15. 15. 15 Why Tizen on Galaxy Gear? Q : What is the reason for the OS replacement from Android to Tizen? A : Samsung is committed to achieving continuity among current Gear devices, including the current Gear 2, Gear 2 Neo as well as upcoming devices, by providing more benefits to end users. This OS replacement for Galaxy Gear offers a better user experience with a new interface, enlarged app ecosystem, and extra features such as a standalone music player and fitness functionality. Samsung’s long-term investment in Tizen and the Tizen developer community also means ongoing enhancements and improvements to the devices in the future.
  16. 16. 16 Does this mean Samsung admitted that the Galaxy Gear was prematurely released in the wearable market? Q : Does this mean Samsung admitted that the Galaxy Gear was prematurely released in the wearable market? A : No, this OS replacement demonstrates Samsung’s commitment to continuously enhancing our products to benefit end users.
  17. 17. 17 Is it mandatory for users to install the Tizen OS replacement ? Q : Is it mandatory for users to install the Tizen OS replacement? A : No, it is the user’s choice whether or not to install Tizen OS. However, the replacement is recommended in order to continue to receive Samsung’s constant support on the Galaxy Gear. There are also a number of additional benefits for users including a greater number of apps and standalone music player functionality.
  18. 18. 18 What are key benefits of the replacement? Q : What are key benefits of the replacement? A : There are several user benefits to the Tizen OS replacement, including more available apps *(140 now available), the ability to use the device as a standalone music player and to save files in MTP format, additional fitness features, and a customizable UX (font, home screen icons, wallpaper, etc). *Note: 1) Carrier specific apps will no longer work on the Galaxy Gear unless they develop a new version based on Tizen OS. 2) There are several apps that are not compatible with the Tizen OS upgrade currently, including Argus Mini Fitness Tracker, D-Day Notification, Evernote, KakaoTalk, LINE, Mini Gallery, miniSquare, Path, Pocket, QuickSpeedometer, QuickSpinthebottle, Qunar, RadiON, RunKeeper, SOS, TripIt – Travel Organizer, Tweet Quickview, and Zite.
  19. 19. 19 What features are downgraded upon installing Tizen OS? Q : What features are downgraded upon installing Tizen OS? A : No features will be downgraded upon installing Tizen OS.
  20. 20. 20 Are there any disadvantages to not installing Tizen OS? Q : Are there any disadvantages to not installing Tizen OS? A : The primary disadvantage for users who choose not to install Tizen OS will be a smaller selection of apps.
  21. 21. 21 Do you have a regional replacement rollout schedule? Q : Do you have a regional replacement rollout schedule? A : The rollout of the Tizen OS replacement will begin on May 29 in Europe, CIS, South East and West Asia, the Middle East, Latin America, South Korea and Africa (with the exception of South Africa).
  22. 22. 22 Are there any plans to change the Galaxy Gear’s packaging? Q : Are there any plans to change the Galaxy Gear’s packaging, manual or catalog? A : No, we have no current plans to change the Galaxy Gear’s packaging, manual or catalog.
  23. 23. 23 How can I update the Galaxy Gear to Tizen OS? Q : How do I get this replacement for my Galaxy Gear? Will I receive this automatically? A : You that have the latest version of Gear Manager installed on your devices can connect with Kies 3.0 to download the Tizen OS. Please be sure to update the Gear Manager to the latest version after completing installation. If you are unable to connect to a device after installing Tizen OS, please use the Search Device menu in Gear Manager to disable the current connection, then reconnect and try again. *Note: Installing Tizen OS will reset all customer data on the Galaxy Gear, thus please be sure to back up all data including photos, videos and voice recordings prior to download. Once you install Tizen OS, your device cannot be reverted to the Android version.
  24. 24. 24 Why is the replacement only available via Kies ? Q : Why is the replacement only available via Kies and not FOTA services? A : The Tizen OS replacement is only available via Kies 3.0 due to a mandatory memory partition structure change that is too large to distribute through FOTA services.
  25. 25. 25 Can I get the Tizen replacement at stores ? Q : In addition to Kies, can I get the Tizen replacement at stores? A : The Tizen OS replacement in-store availability is dependent on each country’s retail policies.
  26. 26. 26 What features are changed upon installing Tizen OS? Q : What features are changed upon installing Tizen OS? A : Upon installing the Tizen OS, Galaxy Gear users will benefit from the following features changes: - Music Player : Ability to act as a standalone music player - Home & Launcher : Icon display type will be available in 2x2 size with pinch to zoom in/out capabilities, you will also be able to use image files as wallpaper - Dialer : A logs icon has been added to the dialer - Logs : Real-time sync functionality added; log delete availability, filter feature addition, message/call swipe availability - Contacts : Real-time syncing added, contacts database addition, message availability, emergency contact list availability - Notifications : More records can now be stored; ability to receive notifications even when LCD is off; disaster notification functionality - Email : 500 records can now be stored, size of messages has increased to 500 bytes plus 10K - Messages : Full text of messages can now be displayed; ability to insert emoticons - Schedule : Today plus previous and following seven days of events displayed; event list view added - Pedometer : Inclusion of graph functionality -Exercise : Addition of all exercise functionality (with the exception of Heart Rate and coaching); personalized fitness advice and workout recommendations - Bluetooth : Support for A2DP and AVRCP files now available - Sleep : A tool to check sleep efficiency by measuring movement
  27. 27. 27 Does this replacement allow users to enjoy every app? Q : Does this replacement allow users to enjoy every app currently available for Gear 2 and Gear 2 Neo? A : The majority of apps previously purchased from the Google Play Store will still work on Galaxy Gear devices running Tizen via Samsung Apps. However, as a result of decisions made by developers, we are unable to provide support for the apps listed below. Also, certain features from Heart Rate and IR LED sensors are not supported due to the hardware limitation. *Note: 1) Carrier specific apps will no longer work on the Galaxy Gear unless they develop a new version based on Tizen OS. 2) There are several apps that are not compatible with the Tizen OS upgrade currently, including Argus Mini Fitness Tracker, D-Day Notification, Evernote, KakaoTalk, LINE, Mini Gallery, miniSquare, Path, Pocket, QuickSpeedometer, QuickSpinthebottle, Qunar, RadiON, RunKeeper, SOS, TripIt – Travel Organizer, Tweet Quickview, and Zite.
  28. 28. 28 Will there be any user settings or data deleted? Q : Will there be any user settings or data deleted? A : Due to a difference in the memory partition of the Android version and Tizen version, all personal data including photos, videos, voice recordings, pedometer records, etc. will be deleted upon installation. However, if personal data is backed up to a user’s master device prior to download, it can be easily restored.
  29. 29. 29 Will the pedometer profile menu setup change? Q : Will the pedometer profile menu setup change? A : Upon installing Tizen OS, Galaxy Gear users will be able to change the pedometer profile via the settings menu (no longer need to use pedometer app).
  30. 30. 30 Will the Touch UX change? Q : Will the Touch UX change? A : Yes, the Touch UX will be replaced with the same functionality as the Gear 2. Users will now need to swipe left/right to move screens.
  31. 31. 31 Can you still reorder applications from the Home screen via Gear Manager? Q : Can you still reorder applications from the Home screen via Gear Manager? A : Upon installing Tizen OS, Galaxy Gear users will be able to reorder applications from the Galaxy Gear device, and via the Samsung Apps menu on Gear Manager.
  32. 32. 32 Will the battery life change? Q : Will the battery life change? A : No, Galaxy Gear will still have a battery life of up to 24 hours even after this OS change.
  33. 33. 33 What will happen to the Android version of Galaxy Gear ? Q : What will happen to the Android version of Galaxy Gear? Will Samsung continue to release firmware updates? A : The firmware maintenance updates for the Android version of Galaxy Gear will be limited.
  34. 34. 34 Will the Android version of Galaxy Gear be compatible with Samsung’s next devices? Q : Will the Android version of Galaxy Gear be compatible with Samsung’s next devices, such as the Galaxy Note 4? A : There will be no difference in device compatibility for any upcoming products. As long as Gear Manager is installed on the main device, the OS type on Gear devices will not affect compatibility.
  35. 35. 35 Will the Gear Manager be compatible with the Android version of Galaxy Gear? Q : Will the Gear Manager be compatible with the Android version of Galaxy Gear? A : Yes, the Gear Manager will work with both the Android version and Tizen version of Galaxy Gear.
  36. 36. 36 Will the Android version of Galaxy Gear maintain support for S Health? Q : Will the Android version of Galaxy Gear maintain support for S Health? A : Yes, the Android version of Galaxy Gear will still have support for S Health. Upon installing Tizen OS, users will be able to experience improved health and fitness functionality allowing the device to track workouts in real-time, including walking, running, cycling, hiking and more.
  37. 37. 37 Will Samsung continue to introduce apps for the Android version of Galaxy Gear? Q : Will Samsung continue to introduce apps for the Android version of Galaxy Gear? Will there be any replacements for the current apps? A : Samsung will not introduce any new apps for the Android version of Galaxy Gear. Replacements for current apps will vary by app provider.
  38. 38. Version 1.0 Language : English 38 END Reference Guide for Customer Consultant & Online FAQ

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