My Resume.

1. RESUME
Ayan Roy
C/O- Alok Roy
P.O.+Vill - Narayanpur, Paschimpara.
P.S. - Jagaddal
Dist.– 24 Parganas(N)
Kolkata- 743126
Phone – 8981574814/9748120057 Email –ayanroy94651@gmail.com
Career Objective:-
My career objective is to work for an organization where I can apply the knowledge and
experience thatI have gainedto improve andguide the future of the organization.Iassure that with
my work, I shall continue to enhance my skills and knowledge to provide good quality of work and
thusremainan assetfor an organization.
Strengths:-
 Capabilitytounderstandandimplementsystemfunctionsandprocesses.
 Abilitytoperformanddeliverconstantlyonthe settargets.
 ExcellentinMISwork,managingteam, dataanalysis,datavalidation,reportingand
data presentation.
WorkingExperience:-
April-2015 to till date
TATA BusinessSupportServices Ltd. (Tata CommunicationsLtd - Enterprise collection)
Kolkata
PositionHold – CustomerRelationshipExecutive
 Handling Enterprise collection (including Govt. PSU) on behalf of TATA
Communications Ltd for eastern region.
 Analyze large volumes of payment transaction and customer data to generate
insights and actionable recommendations to drive business growth.
 Provide single point of contact for billing of East Enterprise customers.
 Handling customer’s escalation.
 Client visit.
 Preparing data, MIS and monthly projection.
 Handling Retention & Renewal directly with the customer.
K S Cotton Pvt. Ltd. April-2014 to April-2015
Kolkata

2. PositionHold – MIS Head andField Supervisor
 Analyze large volumes of transaction and customer data to generate insights
and actionable recommendations to drive business growth.
 Synthesize analyses into clear, sound recommendations; takes responsibility
for structuring and writing reports from a work stream or project level.
 Create highly predictive models using segmentation and regression techniques
to drive profits.
 Reviews analytics end-products to ensure accuracy, quality and timeliness.
 Proactively seeks new knowledge and structures project work to facilitate the
capture of Intellectual Capital with minimal oversight.
 Making monthlydata,MIS & Flow.
 Takingcare of all FOS’sallocationandvisit.
Kantech Solution Pvt.Ltd. (Bharti Airtel Process) Dec-2013 to April-2014
Kolkata
PositionHold – HighValue CustomerService Officer
Job Responsibilities:
 Make varioustypesof reportsusingMS – Excel.
 Data allocationona dailybasisto collectionandretention Agencies.
 Ensuring100% adherence of all organizationprocesses/policies&Code of Conduct.
 Give varioussupportstoall collection&retentionagencies.
 Making monthlydata,MIS & Flow.
 TakingRetentionandCollection
E-solveInfotech Pvt. Ltd. (Vodafone) Sep 2011 to Dec 2013
Kolkata
PositionHold – Virtual RelationshipManager(HighValue)
Job Responsibilities:
 Make varioustypesof reports usingMS – Excel & MS Access.
 Data & ReportsendtoManager.
 Ensuring100% retention.
Kankei Relationship MarketingServices Pvt. Ltd. (VodafoneDHL) Sep 2010 to Sep 2011
Kolkata
PositionHold – Customercare Executive
Job Responsibilities:
 Onlyhandle customerscarefully.
Educational Qualification:-

3.  PassedMadhyamikinthe year2007
 Passed HigherSecondaryinthe year2009
 Appeared B.Sc3rd
year(H) in the year2016
Computer Exposure:-
Having good thorough knowledge with computers. Highly efficient in MS – Office (Word,
Excel,Access & PowerPoint).FullyconversantwithCRM& BillingApplications.Generationof reports
fromthe Live Systemandpreparationof reports&other MIS’s.
Personal Details:
 Name : Ayan Roy
 Date of Birth : 21-Oct-1991
 Father’sName : AlokRoy
 Sex : Male
 Marital Status : Single
 Nationality : Indian
 Phone : 8981574814/9748120057
 PermanentAddress : P.O.+Vill - Narayanpur,Paschimpara,
PS -Jagaddal;Dist–24 Parganas(N);Kolkata- 743126
Reference:
Referencesandlettersof recommendationavailable onrequest.
Declaration: - I certified that the forgoing information is correct and complete to the best of my
knowledge andnothinghasbeenconcealed.
Date:- 16th
April’15
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(Ayan Roy)