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Salesforce Michele McMahon slides - ASNUG - May 15, 2013 Meeting

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Presented at Atlanta Nonprofit User Group Meeting May 15, 2013 by Michele McMahon, Salesforce Principal Customer Success Manager

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Salesforce Michele McMahon slides - ASNUG - May 15, 2013 Meeting

  1. 1. Atlanta Nonprofit User GroupMeeting May 15, 2013
  2. 2. Guiding Agenda• Salesforce.com Foundation & Volunteering• Cool Apps• Summer ‘13 Highlights• Learn More
  3. 3. Michele McMahonCustomer Success Manager“Bringing 20 Years Experience, including 8 YearsSalesforce.com Experience”MultipleImplementationsClient-SideExperienceIndustry-Expertise &SpeakingDreamforce: ‘07, ‘10,’ 1Cloudforce DC: ’12AppExchange ‘08MBA Success program leader & business value advisor Provide governance advice, usage/adoptionrecommendations, and risk mitigation Collaborate to create customer success roadmap
  4. 4. Foundation & Volunteering
  5. 5. People + 300,000 + hours of serviceTechnology + 15,000 + nonprofit orgsResources + $30 million + grants= improve communities around the world.vision:= integrated philanthropy
  6. 6. Atlanta Community• 100+ Strong in Atlanta• Partners and Customers• Want to get involved and volunteer!
  7. 7. Summer ‘13 Videos: YouTubeSummer13 videos on Youtube: Quick overviews- Summer 13: Connect to Your Customers in a Whole New Way : http://youtu.be/bkFTDTaAOjQ- Sales Cloud -- Summer 13 New Features: http://youtu.be/PJscGcpDdfQ- Service Cloud -- Summer 13 New Features: http://youtu.be/WiibU5Pxl78- Salesforce Platform -- Summer 13 New Features: http://youtu.be/Jn2DF-IUV2g- Chatter -- Summer 13 New Features: http://youtu.be/1TCMlSgpur0- Data.com -- Summer 13 New Features: http://youtu.be/5ymlCncJJ9o- Desk.com -- Summer 13 New Features: http://youtu.be/tUUqF3NMc4Q- Marketing Cloud -- Summer 13 New Features: http://youtu.be/ZqnYuw9vJAYSummer ‘13 Developer Webinar Recording:http://www.youtube.com/watch?v=KeScNELN4E4
  8. 8. Learn More
  9. 9. Help & Training Portal is your home base Contact Support View Cases Online Training Knowledge Base Documentation And much more!
  10. 10. training and certification discounts50% discount offsalesforce.com instructor-led training andcertificationReview the classcatalogue on thesalesforce.com website >http://www.salesforce.com/services-training/training_certification/
  11. 11. access to nonprofit and higher ed specificusers groups, events and webinars

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