Employees are the key ingredient in the social era. Companies must fundamentally rethink how they connect with their customers, and employees play a critical role in making those connections.
Your customers expect you to have real conversations with them as part of their experience with your brand- to share information, knowledge, expertise, even inspiration. So how do you empower your employees to communicate with your audience in a meaningful way?
In this presentation, you’ll learn:
· Top brands that have already harnessed the power that lies within their workforce
· How to train and scale employees evangelists to build long-term relationships with your customers
· How to use technology to power your advocates