1. In the application form, you would have already received consent from the applicant to proceed with job verification and reference checks. 2. Ask for work references. Do not waste your time asking for personal references. No one will give you names of people who will have something negative to say. 3. Do not consider the application further if the candidate refuses to supply references 4. Check with the most recent employer first 5. When you get a person of appropriate seniority on the line, tell him who you are and the reason for your call. Ask if you can discuss the candidate and assure confidentiality. 6. Inform the person about the position for which the applicant is being considered so that he or she can give a more accurate evaluation of the applicant. 7. After you have given background information about the position you are looking to fill, ask some general-response questions, such as “How do you think the applicant would fit into our position?” Once the person responds, ask more specific questions. 8. Let the person talk freely as long as he or she wants without interruption. 9. Watch for obvious pauses in answers. This is often a sign that further questions on the same subject may get more detailed answers. 10. Record the responses in a standardized form.