1. One of the things Alexis enjoys about her team\'s _______ is that she\'s allowed to learn and experiment without fear of being ridiculed. A. cohesiveness B. social facilitation C. perceptual bias D. conformity 2. Mary wonders who the other people on the team are, how she\'ll fit in, what their expectations of her might be, and how much work will be involved. These are all issues she\'ll likely consider during the _______ stage of a team. A. norming B. forming C. storming D. performing 3. One of the disadvantages of electronic communication is A. the potential for asynchronous communication. B. wide geographical dispersion. C. the capacity to broadcast to many people at once. D. the reduction of the affective component of messages. 4. During her first week in a new job at a new organization, Elsa receives an email with a few bits of _______, terms that are commonly used by people who\'ve worked at the company for a long time but which are unfamiliar to her. A. jargon B. filters C. noise D. semantics 5. One of the disadvantages of team cohesion involves A. proposing solutions that involve some element of risk or uncertainty. B. the development of strong norms and culture. C. tolerance of a certain level of conflict. D. shifting focus to the goals of the team rather than the organization. 6. Victoria determines that a staff meeting is necessary to review certain changes that are about to occur in the department she manages. As she composes a memo informing employees about the upcoming meeting, she should be sure to A. clearly communicate the purpose of the meeting. B. ask her staff to submit ideas they\'d like to discuss. C. leave the agenda open in case people want to discuss other issues. D. keep the duration of the meeting vague to accommodate discussion. 7. Isabel is writing a report on the potential impact of rebranding one of her company\'s product lines. After determining her audience and the purpose of her report, she gathers the information she needs. Her next step should be to A. write a freestyle first draft. B. create an outline. C. choose appropriate visual elements. D. paraphrase her ideas. 8. In organizations where openness and honesty are valued as part of the organization\'s culture, _______ can help to extend trust when people are communicating orally. A. self-reflection B. self-preservation C. self-disclosure D. self-interest 9. Businesses in the United States, and other Western businesses, understand that while preserving individual focus, they still need to take certain steps to build team cohesion and manage team diversity. To achieve this balance, they can A. reward individual contributions. B. discourage conflicting opinions. C. focus only on long-term goals at the expense of short-term objectives. D. aim for harmony and quick consensus. 10. A common misconception about self-directed teams is that A. some members may not want more responsibility than they already have. B. team development requires considerable time and.

1. 1. One of the things Alexis enjoys about her team's _______ is that she's allowed to learn and
experiment without fear of being ridiculed. A. cohesiveness B. social facilitation C. perceptual
bias D. conformity
2. Mary wonders who the other people on the team are, how she'll fit in, what their expectations
of her might be, and how much work will be involved. These are all issues she'll likely consider
during the _______ stage of a team. A. norming B. forming C. storming D. performing
3. One of the disadvantages of electronic communication is A. the potential for asynchronous
communication. B. wide geographical dispersion. C. the capacity to broadcast to many people at
once. D. the reduction of the affective component of messages.
4. During her first week in a new job at a new organization, Elsa receives an email with a few
bits of _______, terms that are commonly used by people who've worked at the company for a
long time but which are unfamiliar to her. A. jargon B. filters C. noise D. semantics
5. One of the disadvantages of team cohesion involves A. proposing solutions that involve some
element of risk or uncertainty. B. the development of strong norms and culture. C. tolerance of a
certain level of conflict. D. shifting focus to the goals of the team rather than the organization.
6. Victoria determines that a staff meeting is necessary to review certain changes that are about
to occur in the department she manages. As she composes a memo informing employees about
the upcoming meeting, she should be sure to A. clearly communicate the purpose of the meeting.
B. ask her staff to submit ideas they'd like to discuss. C. leave the agenda open in case people
want to discuss other issues. D. keep the duration of the meeting vague to accommodate
discussion.
7. Isabel is writing a report on the potential impact of rebranding one of her company's product
lines. After determining her audience and the purpose of her report, she gathers the information
she needs. Her next step should be to A. write a freestyle first draft. B. create an outline. C.
choose appropriate visual elements. D. paraphrase her ideas.
8. In organizations where openness and honesty are valued as part of the organization's culture,
_______ can help to extend trust when people are communicating orally. A. self-reflection B.
self-preservation C. self-disclosure D. self-interest
9. Businesses in the United States, and other Western businesses, understand that while
preserving individual focus, they still need to take certain steps to build team cohesion and
manage team diversity. To achieve this balance, they can A. reward individual contributions. B.
discourage conflicting opinions. C. focus only on long-term goals at the expense of short-term
objectives. D. aim for harmony and quick consensus.
10. A common misconception about self-directed teams is that A. some members may not want
more responsibility than they already have. B. team development requires considerable time and

2. effort. C. they don't need leaders. D. power is an expandable and flexible resource.
11. "I understand what you're saying, even though I don't agree," is a type of _______
statement that characterizes one of the elements of supportive communication. A. bidirectional
B. ownership C. validating D. demeaning
12. Patrick appears to conform by abiding by peripheral team norms, like being sociable and
showing up to meetings on time. But he doesn't accept the central norms of the team. This kind
of _______ can go unnoticed by other team members, but over time it threatens the efficiency of
the team. A. conformity B. subversive rebellion C. creative individualism D. open revolution
13. When Josh sees other members of his team working very hard, he's motivated to commit
more time and effort to his own tasks. This aspect of teamwork is referred to as A. Groupthink.
B. social facilitation. C. peer review. D. socialization.
14. Typically, a _______ team functions as long as it's needed to solve a particular problem,
after which it's adjourned. A. process-improvement B. cross-functional C. project D. self-
directed
15. As a general rule, groups larger than _______ members are less likely to function effectively.
A. 8 to 10 B. 3 to 5 C. 10 to 12 D. 7 to 9
16. One of the characteristics of an effective team is demonstrated by member's willingness to
A. set and act upon a few immediate performance-oriented goals and tasks. B. choose team
members based on personality rather than skills. C. devote little energy to spending time together
to develop trust and rules of behavior. D. put off developing rules of conduct geared toward
achieving performance goals.
17. Miranda works as a sales manager in a large household products company. One afternoon,
her supervisor calls her into his office and confides that there's a position opening up in the
organization's marketing research division that could really give her insight into the company's
promotion and pricing strategy. Her manager's intention is to suggest that it would be great to
have someone learn about the new targeting strategies the company is trying out and then come
back and to help the sales department. What Miranda hears is that she's being pushed out of her
job. This classic case of misunderstanding is referred to as A. decoding. End of exam B.
semantics. C. communication. D. distortion.
18. During a meeting, Laura asks how the team is going to track and communicate progress and
how feedback is going to be conveyed to team members. These types of questions are associated
with the _______ stage of team development. A. performing B. forming C. storming D. norming
19. Among the special considerations for members of a _______ team is the need to share more
information about cultural context, in greater detail. A. process-oriented B. project-improvement
C. virtual D. diversity management
20. At the end of a monthly staff meeting of the employees he manages, Pico should A. bring up

3. a topic that wasn't included on the agenda. B. ask if anyone has anything else they'd like to
discuss. C. pause to respond to a text message from his own supervisor. D. summarize the points
that were discussed.
Solution
1. A. cohesiveness
2. D. performing
3. D. the reduction of the affective component of messages
4. A. jargon
5. C. tolerance of a certain level of conflict.
6. A. clearly communicate the purpose of the meeting.
7. B. create an outline.
8. B. self-preservation
9. D. aim for harmony and quick consensus.
10. C. they don't need leaders.
11. D. demeaning
12. B. subversive rebellion
13. B. social facilitation.
14. C. project
15. C. 10 to 12
16. D. put off developing rules of conduct geared toward achieving performance goals.
17. D. distortion.
18. B. forming
19. D. diversity management
20. B. ask if anyone has anything else they'd like to discuss.