SlideShare a Scribd company logo
1 of 2
I need at least a 75-word comment to my class mate’s post
Tony,
In this story, I’m dealing with a supervisor that has an extreme
command of his emotional intelligence. He has been my
supervisor for the last seven years, and finally retires next year
after 33 years of civil service. In the book, The Manager’s
Pocket Guide to Emotional Intelligence, the author defines
Emotional Intelligence as, “the array of personal-management
and social skills that allows one to succeed in the workplace and
life in general.” (Sterrett, 2000) If I were to describe him to
anyone, it would be the Lumberg character from the movie
Office Space. The entertaining thing about Office Space is that
we all work with or know someone that resembles characters in
the movie. I used to find the Lumberg character entertaining
until he became my direct supervisor. Working for someone that
is so devoid of emotion, can bring the emotion out of you in
unexpected ways. My supervisor rarely uses “swear” words.
Only when I think he has reached his limit of control, does he
use such language. On this particular day, he had assigned a
task to a flight chief. This task was to be carried out by the
flight chief by the end of the day. Unbeknownst to my boss, the
flight chief handed the tasking off to a flight leader, and the
flight leader handed it off to one of the members of the flight.
By the end of the day, the tasking was still incomplete. To
further add salt into the wound, the member of the flight came
to my supervisor looking for the paperwork and information
required to complete task. This paperwork had been given to the
flight chief, who was first person in the chain. Now remember I
said my supervisor never curses. At that point, he was beyond
frustrated and yelled, GET THAT (EXPLECTIVE) IN HERE
NOW! I’m sure you can fill in the blanks. It was so loud and
unlike him, a week later, he brought some of us who work in the
office in to apologize for losing control. This happened over six
years ago, and I can still hear his voice, because I had never
seen him have that level of frustration with a subordinate
before.
Sterrett, E. A. (2000). Chapter 1: Defining emotional
intelligence.
Manager's pocket guide to emotional intelligence: From
management to leadership.
Amherst, MA, USA: HRD Press.

More Related Content

More from anthonybrooks84958

I need two Reflections one reflection for oral communication cou.docx
I need two Reflections one reflection for oral communication cou.docxI need two Reflections one reflection for oral communication cou.docx
I need two Reflections one reflection for oral communication cou.docxanthonybrooks84958
 
I need to respond to the discussion below with at least 150 words ab.docx
I need to respond to the discussion below with at least 150 words ab.docxI need to respond to the discussion below with at least 150 words ab.docx
I need to respond to the discussion below with at least 150 words ab.docxanthonybrooks84958
 
I need two papers - please use attached rubricStudents will deve.docx
I need two papers - please use attached rubricStudents will deve.docxI need two papers - please use attached rubricStudents will deve.docx
I need two papers - please use attached rubricStudents will deve.docxanthonybrooks84958
 
I need two discussion replies - 150 words eachSocial MediaJe.docx
I need two discussion replies - 150 words eachSocial MediaJe.docxI need two discussion replies - 150 words eachSocial MediaJe.docx
I need two discussion replies - 150 words eachSocial MediaJe.docxanthonybrooks84958
 
I need to make a code that I have written in parts work.I have a.docx
I need to make a code that I have written in parts work.I have a.docxI need to make a code that I have written in parts work.I have a.docx
I need to make a code that I have written in parts work.I have a.docxanthonybrooks84958
 
I need two papers -  Please use attached rubric the following rubr.docx
I need two papers -  Please use attached rubric the following rubr.docxI need two papers -  Please use attached rubric the following rubr.docx
I need two papers -  Please use attached rubric the following rubr.docxanthonybrooks84958
 
I need two discussion replies 150 words eachRead the excerpts .docx
I need two discussion replies 150 words eachRead the excerpts .docxI need two discussion replies 150 words eachRead the excerpts .docx
I need two discussion replies 150 words eachRead the excerpts .docxanthonybrooks84958
 
I need two discussion post answers - 150 words each Writing on.docx
I need two discussion post answers - 150 words each Writing on.docxI need two discussion post answers - 150 words each Writing on.docx
I need two discussion post answers - 150 words each Writing on.docxanthonybrooks84958
 
I need two discussion post answers - 150 words eache Frank shows.docx
I need two discussion post answers - 150 words eache Frank shows.docxI need two discussion post answers - 150 words eache Frank shows.docx
I need two discussion post answers - 150 words eache Frank shows.docxanthonybrooks84958
 
I need two different replies of 200 words each reply Songs My Br.docx
I need two different replies of 200 words each reply Songs My Br.docxI need two different replies of 200 words each reply Songs My Br.docx
I need two different replies of 200 words each reply Songs My Br.docxanthonybrooks84958
 
I need two different assignments.The first one I need two and a.docx
I need two different assignments.The first one I need two and a.docxI need two different assignments.The first one I need two and a.docx
I need two different assignments.The first one I need two and a.docxanthonybrooks84958
 
I need to give at least a 75-word comment on my class mate’s postE.docx
I need to give at least a 75-word comment on my class mate’s postE.docxI need to give at least a 75-word comment on my class mate’s postE.docx
I need to give at least a 75-word comment on my class mate’s postE.docxanthonybrooks84958
 
I need to give at least a 75-word comment to my class mates post.N.docx
I need to give at least a 75-word comment to my class mates post.N.docxI need to give at least a 75-word comment to my class mates post.N.docx
I need to give at least a 75-word comment to my class mates post.N.docxanthonybrooks84958
 
I need to essay paper help with women studies I will upload all th.docx
I need to essay paper help with women studies I will upload all th.docxI need to essay paper help with women studies I will upload all th.docx
I need to essay paper help with women studies I will upload all th.docxanthonybrooks84958
 
I need to answer 2 questions in the History of the USA  I need 7 sen.docx
I need to answer 2 questions in the History of the USA  I need 7 sen.docxI need to answer 2 questions in the History of the USA  I need 7 sen.docx
I need to answer 2 questions in the History of the USA  I need 7 sen.docxanthonybrooks84958
 
I need to answer the following questions using the attached files. (.docx
I need to answer the following questions using the attached files. (.docxI need to answer the following questions using the attached files. (.docx
I need to answer the following questions using the attached files. (.docxanthonybrooks84958
 
I need this work urgently done,Say in 3 hours, 4 max, someone here.docx
I need this work urgently done,Say in 3 hours, 4 max, someone here.docxI need this work urgently done,Say in 3 hours, 4 max, someone here.docx
I need this work urgently done,Say in 3 hours, 4 max, someone here.docxanthonybrooks84958
 
I need this the next 16 hoursInstructions Identify and select.docx
I need this the next 16 hoursInstructions Identify and select.docxI need this the next 16 hoursInstructions Identify and select.docx
I need this the next 16 hoursInstructions Identify and select.docxanthonybrooks84958
 
I need to answer the following questions using the attached files. .docx
I need to answer the following questions using the attached files. .docxI need to answer the following questions using the attached files. .docx
I need to answer the following questions using the attached files. .docxanthonybrooks84958
 
I need this easy 1 page the next 3 hours  pleaseWrite a document.docx
I need this easy 1 page the next 3 hours  pleaseWrite a document.docxI need this easy 1 page the next 3 hours  pleaseWrite a document.docx
I need this easy 1 page the next 3 hours  pleaseWrite a document.docxanthonybrooks84958
 

More from anthonybrooks84958 (20)

I need two Reflections one reflection for oral communication cou.docx
I need two Reflections one reflection for oral communication cou.docxI need two Reflections one reflection for oral communication cou.docx
I need two Reflections one reflection for oral communication cou.docx
 
I need to respond to the discussion below with at least 150 words ab.docx
I need to respond to the discussion below with at least 150 words ab.docxI need to respond to the discussion below with at least 150 words ab.docx
I need to respond to the discussion below with at least 150 words ab.docx
 
I need two papers - please use attached rubricStudents will deve.docx
I need two papers - please use attached rubricStudents will deve.docxI need two papers - please use attached rubricStudents will deve.docx
I need two papers - please use attached rubricStudents will deve.docx
 
I need two discussion replies - 150 words eachSocial MediaJe.docx
I need two discussion replies - 150 words eachSocial MediaJe.docxI need two discussion replies - 150 words eachSocial MediaJe.docx
I need two discussion replies - 150 words eachSocial MediaJe.docx
 
I need to make a code that I have written in parts work.I have a.docx
I need to make a code that I have written in parts work.I have a.docxI need to make a code that I have written in parts work.I have a.docx
I need to make a code that I have written in parts work.I have a.docx
 
I need two papers -  Please use attached rubric the following rubr.docx
I need two papers -  Please use attached rubric the following rubr.docxI need two papers -  Please use attached rubric the following rubr.docx
I need two papers -  Please use attached rubric the following rubr.docx
 
I need two discussion replies 150 words eachRead the excerpts .docx
I need two discussion replies 150 words eachRead the excerpts .docxI need two discussion replies 150 words eachRead the excerpts .docx
I need two discussion replies 150 words eachRead the excerpts .docx
 
I need two discussion post answers - 150 words each Writing on.docx
I need two discussion post answers - 150 words each Writing on.docxI need two discussion post answers - 150 words each Writing on.docx
I need two discussion post answers - 150 words each Writing on.docx
 
I need two discussion post answers - 150 words eache Frank shows.docx
I need two discussion post answers - 150 words eache Frank shows.docxI need two discussion post answers - 150 words eache Frank shows.docx
I need two discussion post answers - 150 words eache Frank shows.docx
 
I need two different replies of 200 words each reply Songs My Br.docx
I need two different replies of 200 words each reply Songs My Br.docxI need two different replies of 200 words each reply Songs My Br.docx
I need two different replies of 200 words each reply Songs My Br.docx
 
I need two different assignments.The first one I need two and a.docx
I need two different assignments.The first one I need two and a.docxI need two different assignments.The first one I need two and a.docx
I need two different assignments.The first one I need two and a.docx
 
I need to give at least a 75-word comment on my class mate’s postE.docx
I need to give at least a 75-word comment on my class mate’s postE.docxI need to give at least a 75-word comment on my class mate’s postE.docx
I need to give at least a 75-word comment on my class mate’s postE.docx
 
I need to give at least a 75-word comment to my class mates post.N.docx
I need to give at least a 75-word comment to my class mates post.N.docxI need to give at least a 75-word comment to my class mates post.N.docx
I need to give at least a 75-word comment to my class mates post.N.docx
 
I need to essay paper help with women studies I will upload all th.docx
I need to essay paper help with women studies I will upload all th.docxI need to essay paper help with women studies I will upload all th.docx
I need to essay paper help with women studies I will upload all th.docx
 
I need to answer 2 questions in the History of the USA  I need 7 sen.docx
I need to answer 2 questions in the History of the USA  I need 7 sen.docxI need to answer 2 questions in the History of the USA  I need 7 sen.docx
I need to answer 2 questions in the History of the USA  I need 7 sen.docx
 
I need to answer the following questions using the attached files. (.docx
I need to answer the following questions using the attached files. (.docxI need to answer the following questions using the attached files. (.docx
I need to answer the following questions using the attached files. (.docx
 
I need this work urgently done,Say in 3 hours, 4 max, someone here.docx
I need this work urgently done,Say in 3 hours, 4 max, someone here.docxI need this work urgently done,Say in 3 hours, 4 max, someone here.docx
I need this work urgently done,Say in 3 hours, 4 max, someone here.docx
 
I need this the next 16 hoursInstructions Identify and select.docx
I need this the next 16 hoursInstructions Identify and select.docxI need this the next 16 hoursInstructions Identify and select.docx
I need this the next 16 hoursInstructions Identify and select.docx
 
I need to answer the following questions using the attached files. .docx
I need to answer the following questions using the attached files. .docxI need to answer the following questions using the attached files. .docx
I need to answer the following questions using the attached files. .docx
 
I need this easy 1 page the next 3 hours  pleaseWrite a document.docx
I need this easy 1 page the next 3 hours  pleaseWrite a document.docxI need this easy 1 page the next 3 hours  pleaseWrite a document.docx
I need this easy 1 page the next 3 hours  pleaseWrite a document.docx
 

Recently uploaded

Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptxAnalyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptxLimon Prince
 
Graduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxGraduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxneillewis46
 
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdfFICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdfPondicherry University
 
An overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismAn overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismDabee Kamal
 
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhĐề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhleson0603
 
e-Sealing at EADTU by Kamakshi Rajagopal
e-Sealing at EADTU by Kamakshi Rajagopale-Sealing at EADTU by Kamakshi Rajagopal
e-Sealing at EADTU by Kamakshi RajagopalEADTU
 
Basic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of TransportBasic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of TransportDenish Jangid
 
UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024Borja Sotomayor
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文中 央社
 
MOOD STABLIZERS DRUGS.pptx
MOOD     STABLIZERS           DRUGS.pptxMOOD     STABLIZERS           DRUGS.pptx
MOOD STABLIZERS DRUGS.pptxPoojaSen20
 
Major project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategiesMajor project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategiesAmanpreetKaur157993
 
SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project researchCaitlinCummins3
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...Nguyen Thanh Tu Collection
 
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUMDEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUMELOISARIVERA8
 
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...Nguyen Thanh Tu Collection
 
Spellings Wk 4 and Wk 5 for Grade 4 at CAPS
Spellings Wk 4 and Wk 5 for Grade 4 at CAPSSpellings Wk 4 and Wk 5 for Grade 4 at CAPS
Spellings Wk 4 and Wk 5 for Grade 4 at CAPSAnaAcapella
 

Recently uploaded (20)

Including Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdfIncluding Mental Health Support in Project Delivery, 14 May.pdf
Including Mental Health Support in Project Delivery, 14 May.pdf
 
Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptxAnalyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
Analyzing and resolving a communication crisis in Dhaka textiles LTD.pptx
 
Graduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptxGraduate Outcomes Presentation Slides - English (v3).pptx
Graduate Outcomes Presentation Slides - English (v3).pptx
 
VAMOS CUIDAR DO NOSSO PLANETA! .
VAMOS CUIDAR DO NOSSO PLANETA!                    .VAMOS CUIDAR DO NOSSO PLANETA!                    .
VAMOS CUIDAR DO NOSSO PLANETA! .
 
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdfFICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
FICTIONAL SALESMAN/SALESMAN SNSW 2024.pdf
 
An overview of the various scriptures in Hinduism
An overview of the various scriptures in HinduismAn overview of the various scriptures in Hinduism
An overview of the various scriptures in Hinduism
 
Mattingly "AI & Prompt Design: Named Entity Recognition"
Mattingly "AI & Prompt Design: Named Entity Recognition"Mattingly "AI & Prompt Design: Named Entity Recognition"
Mattingly "AI & Prompt Design: Named Entity Recognition"
 
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinhĐề tieng anh thpt 2024 danh cho cac ban hoc sinh
Đề tieng anh thpt 2024 danh cho cac ban hoc sinh
 
e-Sealing at EADTU by Kamakshi Rajagopal
e-Sealing at EADTU by Kamakshi Rajagopale-Sealing at EADTU by Kamakshi Rajagopal
e-Sealing at EADTU by Kamakshi Rajagopal
 
Basic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of TransportBasic Civil Engineering notes on Transportation Engineering & Modes of Transport
Basic Civil Engineering notes on Transportation Engineering & Modes of Transport
 
UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024UChicago CMSC 23320 - The Best Commit Messages of 2024
UChicago CMSC 23320 - The Best Commit Messages of 2024
 
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文會考英文
 
MOOD STABLIZERS DRUGS.pptx
MOOD     STABLIZERS           DRUGS.pptxMOOD     STABLIZERS           DRUGS.pptx
MOOD STABLIZERS DRUGS.pptx
 
Major project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategiesMajor project report on Tata Motors and its marketing strategies
Major project report on Tata Motors and its marketing strategies
 
SURVEY I created for uni project research
SURVEY I created for uni project researchSURVEY I created for uni project research
SURVEY I created for uni project research
 
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
TỔNG HỢP HƠN 100 ĐỀ THI THỬ TỐT NGHIỆP THPT TOÁN 2024 - TỪ CÁC TRƯỜNG, TRƯỜNG...
 
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUMDEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
DEMONSTRATION LESSON IN ENGLISH 4 MATATAG CURRICULUM
 
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
24 ĐỀ THAM KHẢO KÌ THI TUYỂN SINH VÀO LỚP 10 MÔN TIẾNG ANH SỞ GIÁO DỤC HẢI DƯ...
 
Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"Mattingly "AI and Prompt Design: LLMs with NER"
Mattingly "AI and Prompt Design: LLMs with NER"
 
Spellings Wk 4 and Wk 5 for Grade 4 at CAPS
Spellings Wk 4 and Wk 5 for Grade 4 at CAPSSpellings Wk 4 and Wk 5 for Grade 4 at CAPS
Spellings Wk 4 and Wk 5 for Grade 4 at CAPS
 

I need at least a 75-word comment to my class mate’s postTony,In.docx

  • 1. I need at least a 75-word comment to my class mate’s post Tony, In this story, I’m dealing with a supervisor that has an extreme command of his emotional intelligence. He has been my supervisor for the last seven years, and finally retires next year after 33 years of civil service. In the book, The Manager’s Pocket Guide to Emotional Intelligence, the author defines Emotional Intelligence as, “the array of personal-management and social skills that allows one to succeed in the workplace and life in general.” (Sterrett, 2000) If I were to describe him to anyone, it would be the Lumberg character from the movie Office Space. The entertaining thing about Office Space is that we all work with or know someone that resembles characters in the movie. I used to find the Lumberg character entertaining until he became my direct supervisor. Working for someone that is so devoid of emotion, can bring the emotion out of you in unexpected ways. My supervisor rarely uses “swear” words. Only when I think he has reached his limit of control, does he use such language. On this particular day, he had assigned a task to a flight chief. This task was to be carried out by the flight chief by the end of the day. Unbeknownst to my boss, the flight chief handed the tasking off to a flight leader, and the flight leader handed it off to one of the members of the flight. By the end of the day, the tasking was still incomplete. To further add salt into the wound, the member of the flight came to my supervisor looking for the paperwork and information required to complete task. This paperwork had been given to the flight chief, who was first person in the chain. Now remember I said my supervisor never curses. At that point, he was beyond frustrated and yelled, GET THAT (EXPLECTIVE) IN HERE NOW! I’m sure you can fill in the blanks. It was so loud and unlike him, a week later, he brought some of us who work in the office in to apologize for losing control. This happened over six years ago, and I can still hear his voice, because I had never seen him have that level of frustration with a subordinate
  • 2. before. Sterrett, E. A. (2000). Chapter 1: Defining emotional intelligence. Manager's pocket guide to emotional intelligence: From management to leadership. Amherst, MA, USA: HRD Press.