2. Who is Malcolm Baldrige?
Malcolm Baldrige was born on October 4, 1922
in Omaha, US.
Baldrige was a proponent of quality management as a
key to this country’s prosperity and long-term strength.
He was Secretary of Commerce from 1981 until his
death in a rodeo accident in July 1987.
In recognition of his contributions, Congress named the
award in his honor.
Source:www.nist.gov/baldrige
3. About Baldrige Award
Highest level of national recognition for performance excellence
Traditionally presented by the President of the United States.
Objectively clarify your organization’s strengths and weaknesses
To raise awareness of quality management and recognize U.S.
companies that have implemented successful quality
management systems.
Source:www.nist.gov/baldrige
4. Eligibility Criteria
Manufacturing
Service
Small business
Education
Health care
Nonprofit
Headquartered in the United States
Existed for one year
Operational practices available for
examination
Able to share information on Baldrige
Criteria categories
Other requirements specific to sector
Source:www.nist.gov/baldrige
5. Evaluation Process
There are a total of 1000 points for evaluating these seven sections. Each
section is assigned certain points or weightage for evaluation. The sections
are broadly categorized under three main headings -
1. Driver
2. System &
3. Results
The complete model with points is shown in the following slides.
Source:www.nist.gov/baldrige
6. Leadership
Senior executive leadership 45
Management for quality 25
Public responsibility 25
Total 95
PointsCriteria
Source:www.nist.gov/baldrige
7. Information & analysis
Scope & Management of quality & performance data 15
Competitive comparisons & benchmarking 20
Analysis & uses of company-level data 40
Total 75
PointsCriteria
Source:www.nist.gov/baldrige
10. Management of process quality
Design & introduction of quality products 40
Product production & delivery processes 35
Business & support service processes 30
Supplier quality 20
Quality assessment 15
Total 140
PointsCriteria
Source:www.nist.gov/baldrige
11. Quality & operational results
Product & service quality results 70
Company operational results 50
Business & support services results 25
Supplier quality results 35
Total 180
PointsCriteria
Source:www.nist.gov/baldrige
13. Baldrige Award Calendar
February Early eligibility certification
April Eligibility certification
May Award applications due
June–November Applications reviewed
November Award recipients announced
April Award ceremony
Quest for Excellence Conference
Source:www.nist.gov/baldrige
15. “This year’s Baldrige Award recipients have shown how quality,
innovation, and an unending quest for excellence help strengthen
our nation and brighten the future of all Americans”
—Former President Barack Obama
Source:www.nist.gov/baldrige
16. Facts Bout Baldridge Award.
The National Institute of Standards and Technology (NIST), an agency of the U.S.
Department of Commerce, manages the Baldrige Program.
109 Baldrige Award recipients (including 7 two-time winners).
Median growth in revenue for two-time Baldrige Award winners is 92%.
65% of hospitals are likely to “use the Baldrige Criteria for Performance Excellence
as a systematic framework
41% of hospitals are likely to submit an application for the Baldrige Award or a state-
level Baldrige-based award by 2018.
Source:www.nist.gov/baldrige
