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Baldrige Performance Excellence Program   2011       BaldrigePerformance Excellence       Program  Criteria for Performanc...
Baldrige Performance Excellence Program   2011What is the Baldrige Program? Operates as a unique public-private partnershi...
Baldrige Performance Excellence Program   2011   Program HistoryThe Malcolm Baldrige National Quality Improvement Actof 19...
Baldrige Performance Excellence Program   2011 Performance ExcellenceAn integrated approach to organizationalperformance m...
Baldrige Performance Excellence Program   2011Program Participants  86 Award recipients (91 Awards)  1,458 Baldrige Award ...
Baldrige Performance Excellence Program   2011Award Recipients’ Contributions  Increase competitiveness of U.S.  organizat...
Baldrige Performance Excellence Program   2011Applying for the Baldrige Award  Manufacturing  Service  Small business (man...
Baldrige Performance Excellence Program   2011  The Baldrige CriteriaAre considered a validated organizational performance...
Baldrige Performance Excellence Program   2011Seven Categories of theBusiness/Nonprofit CriteriaLeadershipStrategic Planni...
Baldrige Performance Excellence Program   2011
Baldrige Performance Excellence Program   2011Core Values and Concepts  Visionary Leadership  Customer-Driven Excellence  ...
Baldrige Performance Excellence Program   2011Core Values and Concepts  Valuing Workforce Members and Partners  Agility  F...
Baldrige Performance Excellence Program   2011Core Values and Concepts  Management by Fact  Societal Responsibility  Focus...
Baldrige Performance Excellence Program   2011Baldrige Criteria Framework: A Systems Perspective
Baldrige Performance Excellence Program   2011Steps Toward Mature Processes
Baldrige PerformanceNational Quality Program            Baldrige Excellence Program            Baldrige Performance Excell...
Baldrige Performance Excellence Program   2011Organizational ProfileP.1 Organizational DescriptionP.2 Organizational Situa...
Baldrige Performance Excellence Program   2011Category Point Values1   Leadership                  1202   Strategic Planni...
Baldrige Performance Excellence Program   20111. Leadership (120 pts.)Addresses Senior Leaders’ Actions, Governance,and So...
Baldrige Performance Excellence Program   20112. Strategic Planning (85 pts.)Addresses Strategic and Action Planning andDe...
Baldrige Performance Excellence Program   20113.Customer Focus (85 pts.)Addresses How an Organization Engagesits Customers...
Baldrige Performance Excellence Program   20114. Measurement, Analysis, and  Knowledge Management (90 pts.)Addresses Analy...
Baldrige Performance Excellence Program   20115. Workforce Focus (85 pts.)Addresses How an Organization Engages,Develops, ...
Baldrige Performance Excellence Program   20116. Process Management (85 pts.)Addresses How an Organization Designs Its Wor...
Baldrige Performance Excellence Program   20117. Results (450 pts.)Addresses an Organization’s Performanceand Improvement ...
Baldrige Performance Excellence Program   2011Program AchievementsCreated a national and internationalstandard for perform...
Baldrige Performance Excellence Program         20112010 Baldrige Award RecipientsMEDRAD (manufacturing)Nestle Purina PetC...
Baldrige Performance Excellence Program   20112010 Baldrige Award Recipients(continued)  Studer Group (small business)  Ad...
Baldrige Performance Excellence Program   2011How to Learn MoreMaryland Quality Awardshttp://www.marylandexcellence.org/ (...
Baldrige Performance Excellence Program   2011Resources for More Information Most Baldrige National Quality Program (BNQP)...
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Baldrige overiew criteria_sfb_va_md

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Baldrige overiew criteria_sfb_va_md

  1. 1. Baldrige Performance Excellence Program 2011 BaldrigePerformance Excellence Program Criteria for Performance Excellence Steve Bonk PMI sfbonk@ieee.org
  2. 2. Baldrige Performance Excellence Program 2011What is the Baldrige Program? Operates as a unique public-private partnership Educates organizations on performance excellence management Manages the Malcolm Baldrige National Quality Award Baldrige is Performance Excellence: Organizations Achieve and the U.S. Succeeds
  3. 3. Baldrige Performance Excellence Program 2011 Program HistoryThe Malcolm Baldrige National Quality Improvement Actof 1987, Public Law 100-107 Created Award Program to – identify/recognize role-model businesses – establish criteria for evaluating improvement efforts – disseminate/share best practices Expanded to health care and education (1998) Expanded to nonprofit (+ Government) sector – (2005)
  4. 4. Baldrige Performance Excellence Program 2011 Performance ExcellenceAn integrated approach to organizationalperformance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability improvement of overall organizational effectiveness and capabilities organizational and personal learning
  5. 5. Baldrige Performance Excellence Program 2011Program Participants 86 Award recipients (91 Awards) 1,458 Baldrige Award applications More than 5,800 trained Examiners Widespread participation Private-sector contributions provide over 90 percent of Program support
  6. 6. Baldrige Performance Excellence Program 2011Award Recipients’ Contributions Increase competitiveness of U.S. organizations Give presentations to all sectors Give presentations at The Quest for Excellence® and the regional conferences Influence customers/suppliers Host seminars and workshops Write articles
  7. 7. Baldrige Performance Excellence Program 2011Applying for the Baldrige Award Manufacturing Service Small business (manufacturing or service) Education (for-profit and nonprofit) Health care (for-profit and nonprofit) Nonprofit, including charities and government agencies
  8. 8. Baldrige Performance Excellence Program 2011 The Baldrige CriteriaAre considered a validated organizational performanceassessment toolDefine performance excellenceAre used to identify Award recipientsAre used by diverse organizations in all sectors of theU.S. economyComprise an Organizational Profile and seven Categories—an integrated management frameworkAre updated regularly (currently every two years)
  9. 9. Baldrige Performance Excellence Program 2011Seven Categories of theBusiness/Nonprofit CriteriaLeadershipStrategic PlanningCustomer FocusMeasurement, Analysis, and KnowledgeManagementWorkforce FocusProcess ManagementResults
  10. 10. Baldrige Performance Excellence Program 2011
  11. 11. Baldrige Performance Excellence Program 2011Core Values and Concepts Visionary Leadership Customer-Driven Excellence Organizational and Personal Learning
  12. 12. Baldrige Performance Excellence Program 2011Core Values and Concepts Valuing Workforce Members and Partners Agility Focus on the Future Managing for Innovation
  13. 13. Baldrige Performance Excellence Program 2011Core Values and Concepts Management by Fact Societal Responsibility Focus on Results and Creating Value Systems Perspective
  14. 14. Baldrige Performance Excellence Program 2011Baldrige Criteria Framework: A Systems Perspective
  15. 15. Baldrige Performance Excellence Program 2011Steps Toward Mature Processes
  16. 16. Baldrige PerformanceNational Quality Program Baldrige Excellence Program Baldrige Performance Excellence Program 2011 2008
  17. 17. Baldrige Performance Excellence Program 2011Organizational ProfileP.1 Organizational DescriptionP.2 Organizational Situation Starting point for self-assessment and application preparation Basis for early action planning
  18. 18. Baldrige Performance Excellence Program 2011Category Point Values1 Leadership 1202 Strategic Planning 853 Customer Focus 854 Measurement, Analysis, and Knowledge Management 905 Workforce Focus 856 Process Management 857 Results 450 TOTAL POINTS 1,000
  19. 19. Baldrige Performance Excellence Program 20111. Leadership (120 pts.)Addresses Senior Leaders’ Actions, Governance,and Societal Responsibilities1.1 Senior Leadership (70 pts.)1.2 Governance and Societal Responsibilities (50 pts.)
  20. 20. Baldrige Performance Excellence Program 20112. Strategic Planning (85 pts.)Addresses Strategic and Action Planning andDeployment of Plans2.1 Strategy Development (40 pts.)2.2 Strategy Implementation (45 pts.)
  21. 21. Baldrige Performance Excellence Program 20113.Customer Focus (85 pts.)Addresses How an Organization Engagesits Customers and Listens to theVoice of the Customer3.1 Voice of the Customer (45 pts.)3.2 Customer Engagement (40 pts.)
  22. 22. Baldrige Performance Excellence Program 20114. Measurement, Analysis, and Knowledge Management (90 pts.)Addresses Analysis, Review, and Improvement ofOrganizational Performance and Management ofData, Knowledge, and Information Resources4.1 Measurement, Analysis, and Improvement of Organizational Performance (45 pts.)4.2 Management of Information, Knowledge, and Information Technology (45 pts.)
  23. 23. Baldrige Performance Excellence Program 20115. Workforce Focus (85 pts.)Addresses How an Organization Engages,Develops, and Manages Its Workforce and Buildsan Effective Workforce Environment5.1 Workforce Environment (40 pts.)5.2 Workforce Engagement (45 pts.)
  24. 24. Baldrige Performance Excellence Program 20116. Process Management (85 pts.)Addresses How an Organization Designs Its WorkSystems; Prepares for Emergencies; and Designs,Manages, and Improves Its Work Processes6.1 Work Systems (45 pts.)6.2 Work Processes (40 pts.)
  25. 25. Baldrige Performance Excellence Program 20117. Results (450 pts.)Addresses an Organization’s Performanceand Improvement in Key Areas and IncludesCurrent Performance Levels, Trends, andComparative Data7.1 Product and Process Outcomes (100 pts.)7.2 Customer-Focused Outcomes (90 pts.)7.3 Workforce-Focused Outcomes (80 pts.)7.4 Leadership and Governance Outcomes (80 pts.)7.5 Financial and Market Outcomes (80 pts.)
  26. 26. Baldrige Performance Excellence Program 2011Program AchievementsCreated a national and internationalstandard for performance excellenceProduced role modelsShared best management practicesGenerated award programsRaised U.S. competitivenessEstablished outreach and education systems
  27. 27. Baldrige Performance Excellence Program 20112010 Baldrige Award RecipientsMEDRAD (manufacturing)Nestle Purina PetCare Co. (manufacturing)Freese and Nichols Inc. (small business)K&N Management (small business) (continued)
  28. 28. Baldrige Performance Excellence Program 20112010 Baldrige Award Recipients(continued) Studer Group (small business) Advocate Good Samaritan Hospital (health care) Montgomery County Public Schools (education)
  29. 29. Baldrige Performance Excellence Program 2011How to Learn MoreMaryland Quality Awardshttp://www.marylandexcellence.org/ (updating)US Senate Productivity and Quality Award forVirginiawww.spqa-va.orgAttend a Baldrige regional or nationalconferenceParticipate in an Award recipient sharingday/workshopBecome a state/local or national Examiner
  30. 30. Baldrige Performance Excellence Program 2011Resources for More Information Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the NIST BNQP Web site. To obtain these documents, call (301) 975-2036; send an e-mail to baldrige@nist.gov; or visit www.nist.gov/baldrige.

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