HISTORYThe younger son of Jamnalal and Jankidevi Bajaj, RamkrishnaBajaj was essentially a product of the freedom movement.Brought up under the personal guidance of Mahatma Gandhiand Acharya Vinoba Bhave since his childhood, he participatedin the freedom struggle and spent more than three years in jail.He became the Head of the Bajaj Group after the passing awayof his elder brother, Kamalnayan Bajaj. He was more of abusiness leader than a businessman. For him, being a part of thenation-building process was as important as running hisbusiness. Concerned about the morality in public life, heconcentrated onmaking businessman aware of the need to fulfil their larger social responsibilities. He was also known for his deepinvolvement in social work and philanthropy.Apart from his socio-economic activities at the national and international levels, he established various foundations andinstitutions for promoting social welfare and Gandhian constructive activities. He was particularly concerned with ethicsin business, business self-regulation, and consumer welfare. He was the President of FICCI, Indian National Committeeof the International Chamber of Commerce and IMC. He was the Chairman and Founder of various industry and tradeorganizations such as the Council for Fair Business Practices and the National Center for Quality Management.The IMC Ramkrishna Bajaj National Quality Awards was instituted in 1996 to give special recognition to excellence inorganizations.Applying for the IMC Ramkrishna Bajaj National Quality Award Program has been an effective way for hundreds ofIndian organizations to accomplish these goals since 1996. The Award Criteria emphasize : openness andtransparency in governance and ethics: the need to create value for customers and the business: and the challenges ofrapid innovation and capitalizing on your knowledge assets.Whether your business is small or large, is involved in service, manufacturing, health care, education, or has one officeor multiple sites across the globe, the Criteria provide a valuable framework that can help you plan in an uncertainenvironment. The Criteria can also help you align resources and approaches such as ISO 9000, Six Sigma, LeanEnterprise System and International Quality Maturity Model, improve communication, productivity, quality, effectivenessand customer satisfaction ; and achieve strategic goals on the journey to the vision.If you are ready to take the full IMC Ramkrishna Bajaj National Quality Award challenge, you can perform a self-assessment as an internal improvement effort, or you can use your self-assessment as a basis for an Award application.Even if you don’t expect to receive the Award, submitting an Award application has valuable benefits. Every applicantreceives a detailed feedback report based on an independent, external assessment conducted by a panel of specially
trained and recognized experts.IMC RBNQA > Criteria with Guidelines<< backCriteria Framework and CategoriesLeadershipThe Leadership Category examines HOW your organization’s SENIOR LEADERSpersonal action guide and sustain your organization. Also examined are yourorganization’s GOVERNANCE system and HOW your organization fulfills its legal,ethical and societal responsibilities and support its KEY communities.Strategic Planning
The Strategic Planning Category examines HOW your organization develops STRATEGICOBJECTIVES and ACTION PLANS. Also examined are HOW your chosen STRATEGICOBJECTIVES and ACTION PLANS are DEPLOYED and changed if circumstancesrequire and HOW progress is measured.Customer FocusThe CUSTOMER Focus Category examines HOW your organization engages itsCUSTOMERS for long-term marketplace success. This ENGAGEMENT strategy includesHOW your organization builds a CUSTOMER-focussed culture. Also examined is HOWyour organization listens to the VOICE OF ITS CUSTOMERS and uses this information toimprove and identify opportunities for INNOVATION.Measurement, Analysis and Knowledge ManagementThe Measurement, ANALYSIS and Knowledge Management Category examines HOWyour organization selects, gathers, analyzes, manages and improves its data, informationand KNOWLEDGE ASSETS and HOW it manages its information technology. TheCategory also examines HOW your organization reviews and uses reviews to improve itsPERFORMANCE.Workforce FocusThe Workforce Focus Category examines HOW your organization engages, manages anddevelops your WORKFORCE to utilize its full potential in ALIGNMENT with yourorganization’s overall MISSION, strategy and ACTION PLANS. The Category examinesyour ability to assess WORKFORCE CAPABILITY and CAPACITY needs and to build aWORKFORCE environment conducive to HIGH PERFORMANCE.Process ManagementThe PROCESS Management Category examines HOW your organization designs its
WORK SYSTEMS and HOW it designs, manages and improve its KEY PROCESSES forimplementing those WORK SYSTEMS to deliver CUSTOMER VALUE and achieveorganizational success and SUSTAINABILITY. Also examined is your readiness foremergencies.ResultsThe RESULTS Category examines your organization’s PERFORMANCE andimprovement in all KEY areas—product outcomes, CUSTOMER-focused outcomes,financial and market outcomes, WORKFORCE-focused outcomes, PROCESS-EFFECTIVENESS outcomes and leadership outcomes. PERFORMANCE LEVELS areexamined relative to those of competitors and other organizations providing similarproduct offerings.IMC RBNQA > Categories of AwardsThere are six applicant categories for the IMC Ramkrishna Bajaj National Quality Award:1. Manufacturing organizations2. Service organizations3. Small Businesses4. Overseas Organizations5. Education and6. Health CareCategories 1-4 come under Business ExcellenceBusiness ExcellenceManufacturing, Service, Small Business and Overseas are the four categories under BusinessExcellence. When we talk of Business Excellence we refer to excellence in any for-profit businessheadquartered in India, including Indian subunits of foreign companies, as well as any for-profitIndian owned business headquartered overseas. For-profit businesses include domestic or foreign-owned companies, joint ventures, corporations, sole proprietorships, partnerships, and holding
companies-publicly or privately owned.Manufacturing organizations –Organizations and some subunits that produce and sell manufactured products or manufacturingprocesses.Companies that produce agricultural, mining, or construction products.Service organizationsOrganizations and some subunits that provide or sell services.Note: Where an applicant is both a manufacturer and a service provider, the appropriateeligibility category is the activity that provides the larger percentage of sales.Small BusinessesOrganizations with 200 or fewer employees that are engaged in manufacturing and/or theprovision of services.Overseas organizationsIndian organizations that are engaged in manufacturing and /or the provision of services.topExcellence in EducationFor-profit and non profit public, private, and government organizations and some subunits –including Indian subunits of foreign organizations that provide education (teaching andinstructional) services to students in India, as well as Indian educational organizations locatedoverseas.Note – For-profit education organizations may choose to apply under the service or smallbusiness or overseas business category, as appropriate, using the Business Criteria, or under theeducation category, suing the Education criteria.topExcellence in Health CareFor-profit and non profit public, private, and government organizations and some subunits –including Indian subunits of foreign organizations located in India, as well as Indian healthcareorganizations located overseas. These organizations must be engaged primarily in providingmedical, surgical, or other health care services directly to people. Eligibility is intended to be asopen as possible. For example, eligible organizations include hospitals, health maintenance
organizations, long-term care facilities, health care practitioners’ offices, and dialysis andambulatory surgery centers.Note – For-profit health care organizations may choose to apply under the service or smallbusiness or overseas business category, as appropriate, using the Business Criteria, or under thehealth care category, using the Health Care Criteria available at www.imcrbnqa.com. When anapplicant is both an education organization and a provider of health care services to people, theappropriate eligibility category is the activity that represents the larger percentage of its budget.