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WEBINAR

Best Practices in Marketing Budgeting for Improved
ROMI and Better Marketing Alignment

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Presenters:
Best Practices in Marketing
Budgeting for Improved ROMI and
Better Marketing Alignment
OCTOBER 2013
Host

Guest Presenters

Richard Sharp

Kathleen Schaub

Chethan Chandra

Chief Operating Officer

Vice President,
CMO Advisory Service

Senior Manager,
Business Operations

kschaub@idc.com

chandrac@vmware.com

richard.sharp@allocadia.com
Agenda
Improving Global Marketing Alignment with Better Budgeting

1 Overview of IDC’s Marketing Taxonomy and how you
can implement best practices to create better marketing
alignment
2 Case Study: How VMWare aligns their global marketing
organization
3 Key Takeaways
4 Q&A

Housekeeping
• Questions? Please use the Question and Chat Pane on the
GoTo Webinar Panel
• Technical difficulties? Contact brittany.wong@allocadia.com
1

IDC’s Marketing
Taxonomy for
Better Marketing
Alignment
© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics

© IDC CMO Advisory Service 2013
© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics

Manage the company

© IDC CMO Advisory Service 2013
© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics

Manage the
marketing function

© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics

Manage
marketing activities
© IDC CMO Advisory Service 2013
Marketing

ROI
Return on Investment

© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics
Start with “I”:
Collect the right
investment data in
the right way…

© IDC CMO Advisory Service 2013
IDC’s Hierarchy of Marketing Metrics
… to ensure a
useful, accurate,
measurement of “R”

© IDC CMO Advisory Service 2013
Organize Data into Taxonomy
Marketing

Programs

1

Advertising

Display Ads

Events

Search Ads

People

Marketing
Automation

Print

© IDC CMO Advisory Service 2013
Taxonomy Aligns

© IDC CMO Advisory Service 2013
Taxonomy Ensures Accuracy
and Completeness

???
???

Mutually
Exclusive

Collectively
Exhaustive
© IDC CMO Advisory Service 2013
Activity-based Benchmarking:
Measure What Marketing Does

People

Program Dollars

IDC Tracks 20+
Staffing Categories

IDC Tracks 40+
Program Categories
© IDC CMO Advisory Service 2013
Marketing

ROI
Return on Investment

© IDC CMO Advisory Service 2013
2

How VMWare
aligns their
global marketing
organization
Pre - MRM
Direct

VMware Plans

Financi
al P.O.R

Meeting(s)
Dept Plans

Analysis

Forecast Tool

Planning

ERP

Forecast Rollup
(Marketing POR)

FP&A

Email to L1
Budget Managers

Master Project List

Actual Spend

Project Report
HR Systems

B-Mgrs
Region Dept
Budget

Global Dept
Budget

Status Report

MDF
CRM

Marketing BI

Key
Integrated:
Manual
Conjoint Analysis
Part Worth:
When multiple attributes come
together to describe the total
worth of the product concept,
the utility values for the
separate parts of the product
(assigned to the multiple
attributes) are part-worths
Value = Weight of an Attribute *
Rating of an attribute

Part Worths

What do we Value?
0.80
0.70
0.60
0.50
0.40
0.30
0.20
0.10
0.00
Simple
Part Worth

Run Reports

Audit Trail

Scalable

Measures ROI

Approval
Workflow

Instant
Spending
status

Ability to
Transfer
Funds

Avoid
redundancy

Timelines

0.60

0.72

0.60

0.42

0.54

0.35

0.70

0.50

0.41

0.57

Key Takeaways: (1) Team wants to eliminate manual work for spend management (by way
of Oracle integration). (2) ROI, while important, may not be part of MRM scope.
Change Management

IT approval / Resources

Executive
Approval

Our race to implementation
Aligning our internal stakeholders
On MRM
Benchmarking – IDC,
Funnel Spend, Product
allocations

Spreadsheets
Global/Field
Marketing

Separate
budgets.
Manual Churn
to get
Executive view

Single View of
Total Marketing
Spend – on
demand
Product
Marketing

On MRM. Consolidated
View of Product spend

Spreadsheets in each
Product group
FY14 planning. Need to get
view of Total Marketing $$.
Fire Drill. Manual.
2012 Corp/Field Marketing Spend
Mature

Marketing Focus

Emerging
2012 BU Marketing Spend
Mature

Marketing Focus

Emerging
Estimate – Savings / Year

6640 hours
(across 150+ users)

44 hours / person
or 5.5 days
VMWare – Summary
• Over 150 users on MRM … and growing

Positive Gains

• Allocadia solution has facilitated our
relationship with other organizations inside
VMware
• Mindshift: from spreadsheets to The Cloud

• Positive business process disruption …
takes time …

Challenges

• Priority on company IT roadmap

• Closed Loop Reporting - ROMI

Next Steps

• Expand User Population
• Standardize benchmarking
3

Key Takeaways

• Taxonomy ensures alignment
for accurate measure of ROI
• Activity-based Benchmarking –
measure what Marketing does
• Use of Taxonomy & Allocadia
has driven alignment to
VMWare corporate strategy &
stakeholders
• Single view of marketing spend
on-demand
• ROI – significant time savings
for Marketing
4

Q&A

Please post your questions in
the Question Pane and your
comments in Chat Pane.
Contact Us

Upcoming Webinar:

How to Align Marketing
Campaign Plans and
Budgets for Better ROI
THU, OCT 31, 2013
9 AM PT / 12 PM ET

Richard Sharp
COO of Allocadia
richard.sharp@allocadia.com
604. 639. 5736 x. 111
www.allocadia.com

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Best Practices in Marketing Budgeting for Improved ROI with IDC, VMWare and Allocadia Software

  • 1. WEBINAR Best Practices in Marketing Budgeting for Improved ROMI and Better Marketing Alignment Thank you for joining us! We’ll begin shortly. Hosted by: Got Sound? Please dial in by telephone: 1 (646) 307-1716 (USA) / 1 (647) 497-9387 (Canada) Access Code: 192-002-212 Audio PIN: Shown after joining the Webinar (right click your name to see audio pin number) OR turn on your speakers. Presenters:
  • 2. Best Practices in Marketing Budgeting for Improved ROMI and Better Marketing Alignment OCTOBER 2013
  • 3. Host Guest Presenters Richard Sharp Kathleen Schaub Chethan Chandra Chief Operating Officer Vice President, CMO Advisory Service Senior Manager, Business Operations kschaub@idc.com chandrac@vmware.com richard.sharp@allocadia.com
  • 4. Agenda Improving Global Marketing Alignment with Better Budgeting 1 Overview of IDC’s Marketing Taxonomy and how you can implement best practices to create better marketing alignment 2 Case Study: How VMWare aligns their global marketing organization 3 Key Takeaways 4 Q&A Housekeeping • Questions? Please use the Question and Chat Pane on the GoTo Webinar Panel • Technical difficulties? Contact brittany.wong@allocadia.com
  • 6. © IDC CMO Advisory Service 2013
  • 7. IDC’s Hierarchy of Marketing Metrics © IDC CMO Advisory Service 2013 © IDC CMO Advisory Service 2013
  • 8. IDC’s Hierarchy of Marketing Metrics Manage the company © IDC CMO Advisory Service 2013 © IDC CMO Advisory Service 2013
  • 9. IDC’s Hierarchy of Marketing Metrics Manage the marketing function © IDC CMO Advisory Service 2013
  • 10. IDC’s Hierarchy of Marketing Metrics Manage marketing activities © IDC CMO Advisory Service 2013
  • 11. Marketing ROI Return on Investment © IDC CMO Advisory Service 2013
  • 12. IDC’s Hierarchy of Marketing Metrics Start with “I”: Collect the right investment data in the right way… © IDC CMO Advisory Service 2013
  • 13. IDC’s Hierarchy of Marketing Metrics … to ensure a useful, accurate, measurement of “R” © IDC CMO Advisory Service 2013
  • 14. Organize Data into Taxonomy Marketing Programs 1 Advertising Display Ads Events Search Ads People Marketing Automation Print © IDC CMO Advisory Service 2013
  • 15. Taxonomy Aligns © IDC CMO Advisory Service 2013
  • 16. Taxonomy Ensures Accuracy and Completeness ??? ??? Mutually Exclusive Collectively Exhaustive © IDC CMO Advisory Service 2013
  • 17. Activity-based Benchmarking: Measure What Marketing Does People Program Dollars IDC Tracks 20+ Staffing Categories IDC Tracks 40+ Program Categories © IDC CMO Advisory Service 2013
  • 18. Marketing ROI Return on Investment © IDC CMO Advisory Service 2013
  • 19. 2 How VMWare aligns their global marketing organization
  • 20. Pre - MRM Direct VMware Plans Financi al P.O.R Meeting(s) Dept Plans Analysis Forecast Tool Planning ERP Forecast Rollup (Marketing POR) FP&A Email to L1 Budget Managers Master Project List Actual Spend Project Report HR Systems B-Mgrs Region Dept Budget Global Dept Budget Status Report MDF CRM Marketing BI Key Integrated: Manual
  • 21. Conjoint Analysis Part Worth: When multiple attributes come together to describe the total worth of the product concept, the utility values for the separate parts of the product (assigned to the multiple attributes) are part-worths Value = Weight of an Attribute * Rating of an attribute Part Worths What do we Value? 0.80 0.70 0.60 0.50 0.40 0.30 0.20 0.10 0.00 Simple Part Worth Run Reports Audit Trail Scalable Measures ROI Approval Workflow Instant Spending status Ability to Transfer Funds Avoid redundancy Timelines 0.60 0.72 0.60 0.42 0.54 0.35 0.70 0.50 0.41 0.57 Key Takeaways: (1) Team wants to eliminate manual work for spend management (by way of Oracle integration). (2) ROI, while important, may not be part of MRM scope.
  • 22. Change Management IT approval / Resources Executive Approval Our race to implementation
  • 23. Aligning our internal stakeholders On MRM Benchmarking – IDC, Funnel Spend, Product allocations Spreadsheets Global/Field Marketing Separate budgets. Manual Churn to get Executive view Single View of Total Marketing Spend – on demand Product Marketing On MRM. Consolidated View of Product spend Spreadsheets in each Product group FY14 planning. Need to get view of Total Marketing $$. Fire Drill. Manual.
  • 24. 2012 Corp/Field Marketing Spend Mature Marketing Focus Emerging
  • 25. 2012 BU Marketing Spend Mature Marketing Focus Emerging
  • 26. Estimate – Savings / Year 6640 hours (across 150+ users) 44 hours / person or 5.5 days
  • 27. VMWare – Summary • Over 150 users on MRM … and growing Positive Gains • Allocadia solution has facilitated our relationship with other organizations inside VMware • Mindshift: from spreadsheets to The Cloud • Positive business process disruption … takes time … Challenges • Priority on company IT roadmap • Closed Loop Reporting - ROMI Next Steps • Expand User Population • Standardize benchmarking
  • 28. 3 Key Takeaways • Taxonomy ensures alignment for accurate measure of ROI • Activity-based Benchmarking – measure what Marketing does • Use of Taxonomy & Allocadia has driven alignment to VMWare corporate strategy & stakeholders • Single view of marketing spend on-demand • ROI – significant time savings for Marketing
  • 29. 4 Q&A Please post your questions in the Question Pane and your comments in Chat Pane.
  • 30. Contact Us Upcoming Webinar: How to Align Marketing Campaign Plans and Budgets for Better ROI THU, OCT 31, 2013 9 AM PT / 12 PM ET Richard Sharp COO of Allocadia richard.sharp@allocadia.com 604. 639. 5736 x. 111 www.allocadia.com