eGov Project (Albert Poghosyan)

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eGov Project (Albert Poghosyan)

  1. 1. <ul><li>My projects 2005, </li></ul><ul><li>Interoperability & Access to eGovernment </li></ul><ul><li>Albert Poghosyan ( [email_address] ) </li></ul>
  2. 2. Content of presentation <ul><li>What am I going to talk about on this presentation… </li></ul>
  3. 4. General information <ul><li>Capital – Yerevan </li></ul><ul><li>Official language – Armenian </li></ul><ul><li>Area – 29,800 km 2 </li></ul><ul><li>Population – 3,215,000 </li></ul><ul><li>GDP – $14,7 billion </li></ul><ul><li>Internet TLD - .am </li></ul><ul><li>Official motto - &quot;One Nation, One Culture&quot; </li></ul>Information from www.armstat.am
  4. 5. Armenian Internet Statistics <ul><li>Hosts: 8,163 </li></ul><ul><li>Service Providers: 9 </li></ul><ul><li>Livejournal users: 114 </li></ul><ul><li>Internet users: 150,000 </li></ul><ul><li>More than 400,000 impressions per day </li></ul>Information from www.nationmaster.com
  5. 6. UN eGovernment Readiness <ul><li>eReadiness trends </li></ul><ul><li>E-Readiness Rank </li></ul><ul><li>106 out of 180 </li></ul><ul><li>Web Measure Index </li></ul><ul><ul><li>Armenia – 0.112 </li></ul></ul><ul><ul><li>Wrd average – 0.358 </li></ul></ul><ul><li>Infrastructure Index </li></ul><ul><ul><li>Armenia – 0.076 </li></ul></ul><ul><ul><li>Wrd average – 0.179 </li></ul></ul><ul><li>Human capital Index </li></ul><ul><ul><li>Armenia – 0.900 </li></ul></ul><ul><ul><li>Wrd average – 0.713 </li></ul></ul><ul><li>eParticipation Index </li></ul><ul><ul><li>Armenia – 0.064 </li></ul></ul><ul><ul><li>Wrd average – 0.153 </li></ul></ul>
  6. 8. Initiation of project (USAID) <ul><li>The project has been established by IRIS Centre at the University of Maryland, </li></ul><ul><li>In conjunction with BearingPoint </li></ul><ul><li>As part of the Commercial Law and Economic Regulation Project (CLERP) funded by the U.S. Agency for International Development (“USAID”). </li></ul>
  7. 9. Developing company: NATC <ul><li>New Age Trust Corporation has been founded in 2001 </li></ul><ul><li>WE have done </li></ul><ul><ul><li>www.edram.am </li></ul></ul><ul><ul><li>www.nachange.am </li></ul></ul><ul><ul><li>www.vivacell.am </li></ul></ul><ul><ul><li>... and lot of eShops </li></ul></ul><ul><li>But it was first eGov project for us... </li></ul>
  8. 11. Project Architecture <ul><li>Being a group of experts in the sphere of information technologies and communication, we had offered SCPEC a completely new communication based web-site construction system. The mentioned system assists in solving multiple tasks concerning the organization of the informational space as well as the formation of comfortable communication inside the organization and its relations to the outside world. </li></ul>
  9. 14. Design <ul><li>First version </li></ul><ul><li>Second version </li></ul><ul><li>Third version </li></ul>Final version
  10. 15. Web-site structure <ul><li>About commission </li></ul><ul><li>Commissioners </li></ul><ul><li>Law and Legislation </li></ul><ul><li>Operations </li></ul><ul><li>Cases </li></ul><ul><li>Applications and Appeals </li></ul><ul><li>International Cooperation </li></ul><ul><li>Information center </li></ul><ul><li>On-line library </li></ul><ul><li>Contacts </li></ul><ul><li>Links </li></ul><ul><li>Registration </li></ul><ul><li>Legal Disclaimer </li></ul>
  11. 17. Internet Interviews <ul><li>The module Internet Interviews has been developed by NATC especially for this project. It is an extremely important tool for PR and information dissemination for SCPEC, as they are mainly considering complicated cases concerning market competition. </li></ul><ul><li>Operator creates Interview </li></ul><ul><li>Operator invites person and put person’s name and photo on system </li></ul><ul><li>Any registered user can now come and ask questions during a specific time of the Interview </li></ul><ul><li>All questions are monitored by the operator and only then appear on board </li></ul><ul><li>Interviewer answer all questions orally and then somebody input them on board or by himself </li></ul><ul><li>When time is finished all records of the Interview remain unchanged on web-site for one month </li></ul>
  12. 18. On-line Forms <ul><li>Firstly, there has been introduced the special policy of Internet document acceptance </li></ul><ul><li>They policy stated that all documents sent over these forms should be in Armenia </li></ul><ul><li>There are 3 major forms: </li></ul><ul><ul><li>Notifications </li></ul></ul><ul><ul><li>Periodic Reports </li></ul></ul><ul><ul><li>Appeals (Complaints) </li></ul></ul>
  13. 19. Document Management <ul><li>Doc Management functionality </li></ul><ul><li>Firstly the document gets to the general department </li></ul><ul><li>Then they change the status of doc </li></ul><ul><li>Three main statuses: </li></ul><ul><ul><li>In Process - the complaint is still in process </li></ul></ul><ul><ul><li>Accepted - the complaint is accepted </li></ul></ul><ul><ul><li>Rejected - the complaint is rejected </li></ul></ul><ul><li>Then they redirect the document to the department which should consider the request </li></ul><ul><li>then they consider it, write an answer, or make a resolution </li></ul><ul><li>Its comes back to the general department and they change status and send it back to user </li></ul><ul><li>User gets answer to email and in system </li></ul>

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