2. Types of Listening According to
Function
1. Informative/Informational Listening
- Listen to get nor getting some
important information and comprehend for our
daily occurrences such as weather forecast,
sports, directions, instructions, and orders
received from superiors, and the like.
3. 2. Evaluative/Critical Listening
- a kind of listening that can be done
by judging or analyzing the informations
gathered nor be heard.
- The listener distinguishes and
listens very carefully with a critical mind before
believing, accepting, or reacting to what was
heard after judging the evidence, arguments,
facts, nor an opinions presented by the
speaker’s point of view.
4. 3. Emphatic Listening
- a healing and soothing process
that can help us (listener) to understand and to
gain a perspective of the speakers problem.
- involves physical, emotional, and
intellectual aspects of a listener .
- Involves physical, emotional, and
intellectual aspects of a listener .
5. 4. Appreciative Listening
- aims to seek pleasure, personal
satisfaction, and appreciation.
Characteristics of the different types of listening and
some tips on how to be an effective listener :
1. Informational Listening
a. The goal is to accurately receive information from
another person.
b. It does not involve criticizing or judging, only
learning.
c. Sample scenarious include following directions,
exchanging ideas, nor learning about someone
through personal stories.
6. • Tips for Informative Listening
Focus on key points.
Take notes.
Link common ideas together.
Repeat information silently or aloud.
2. Critical Listening
a. The goal is to consider ideas heard from speaker to
decide if they make sense.
b. It helps in making decisions based on logic and
evidence, rather than on emotion.
c. Sample scenarios include listening to a political
debate, a radio program, or a restaurant critique.
7. • Tips for Critical Listening
Look for evidence to support ideas.
Consider the source of the evidence.
Check for Logical reasoning.
Make a special effort to understand what the speaker
is saying.
3. Emphatic Listening
a. The goal is to understand what the speaker is saying
and feeling.
b. It involves making effort to look at the worldthrough
someone else’s view.
c. Sample scenarious include listening to an irate client,
helping a friend with an emotional situation, or
listening to someone who received a bad news.
8. • Tips for Emphatic Listening
Paraphrase what the other person says to seek
understanding.
Focus on the speaker’s emotions.
Avoid judging or criticizing; let the person “ventilate” if
needed.
4. Emphatic Listening
a. The goal is to listen for enjoyment or entertainment.
b. It does not involve serious analysis or evaluation of
information.
c. Sample scenarios include attending a rock concert, listening
to music at home, or going to a Broadway show.
Tips for Appreciative Listening
Make an effort to block out background noise.
Avoid engaging in conversation.
Turn off electronic devices (cell phones, PDAs, watch alarms)
9. Types of Listening Acccording to Mode
1. Competitive or Combative Listening
- occurs when you are more interested
in promoting your own point of view than
understanding or exploring someone else’s view.
-listen for flaws or weak points and
internally formulate rebuttal, and plan a
devastating comeback that will destroy your
opponent’s argument, and be the victor.
10. 2. Passive or Attentive Listening
- Happens when you are
genuinely interested in hearing and
understanding another person’s point of view.
- You are attentive, but you
passively listen. You assume that you heard and
understood the message, but you ignore it and
do not verify if you are right or wrong.
11. 3. Active or Reflective Listening
- Most important listening skill.
- You are truly interested in what
the speaker is thinking, feeling, and wanting, or
what the message means.
- You are active in checking out
your understanding of the message before
responding.
- You paraphrase the message,
and send it back to the sender for verification;
thus, communication becomes effective.
