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First page ppt


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First page ppt

  3. 3. What Is Listening • Listening might be defined as the art of hearing and understanding what someone is saying. Each letter of the world listen will guide you towards becoming a better listeners. • • • • • Elements of listening are : LOOK IDENTIFY SETUP TUNE IN
  4. 4. Poor Listening Habits Most people spend more time listening than they spend on any other communication activity, yet a large percentage of people never learn to listen well. One reason is that they develop poor listening habits that continue with them throughout life.
  5. 5. The following list contains some of the most common poor listening habits: • 1. Not Paying Attention: Listeners may allow themselves to be distracted or to think of something else. Also, not wanting to listen often contributes to lack of attention. • 2. Listening But Not Hearing: Sometimes a person listens only to facts or details or to the way in which they are presented and misses the real meaning of the communication.
  6. 6. • 3. Rehearsing. Some people listen until they want to say something; then they stop listening, start rehearsing what they will say and wait for an opportunity to respond. • 4. Interrupting: The listener does not wait until the complete meaning can be determined , but interrupts so forcefully that the speaker stops mid‐sentence.
  7. 7. • 5. Hearing What is Expected:. People frequently think that they heard speakers say what they expected them to say. Alternately, they refuse to hear what they don’t want to hear. • 6. Feeling Defensive. The listeners assume that they know the speaker’s intention or why something was said, or for various other reasons, they expect to be attacked.
  8. 8. 7. Listening for a Point of Disagreement. Some listeners seem to wait for the chance to attack someone. They listen intently for points on which they can disagree.
  9. 9. THERE ARE FIVE TYPES OF LISTENING • Discriminative Listening. • Comprehensive Listening. • Therapeutic Listening. • Critical Listening. • Appreciative Listening. 10
  10. 10. 1. DISCRIMINATIVE LISTENING • Discriminative listening is where objective is to distinguish sound and visual stimuli. This objective does not take into account the meaning, instead the focus is largely on sounds. • For Example-It has been shown that babies are born with the ability to distinguish a wide range of vocal songs. 11
  11. 11. 2. COMPREHENSIVE LISTENING • Comprehensive listening is where , the focus is on understanding the message .However, the problem can come in the form of understanding. Depending on many factors students can end up understanding the same message in different, different ways. • Listening to classroom lecture is one example of comprehensive listening. 12
  12. 12. 3. THERAPEUTIC LISTENING • It refers to the listening for the soul purpose of helping the other person who express their feeling or to work through the problem. • For Example-This happens in work situation, where manager, HR people trainers and coaches seek to help employees learn and develop. 13
  13. 13. 4. CRITICAL LISTENING • Critical listening is the listening where listeners have to evaluate the message. Listeners have to critically respond to the message and their opinions. • For Example-If a sale person try to sale you a new product that claims miracles,you must look at ingredients first. 14
  14. 14. 5. APPRECIATIVE LISTENING • Appreciative listening is one where the focus is on enjoying what one listens. Just like, some people listen to english music, even if they don’t understand, they still enjoy. 15
  15. 15. Active Listening and Passive Listening
  16. 16. What is Active Listening?? • Questioning or asking for additional information – “What did you mean by. . . . .” • Paraphrasing or repeating what the person said in your own words – “What I hear you saying is. . . . . . .”
  17. 17. PASSIVE LISTENING Passive listener – The listener does not actively participate in interactions. They think they can absorb information even when they do not contribute to the interaction.
  18. 18. Avoid Passive Listening • When there is no verbal response to the person talking
  19. 19. The Purpose of Active Listening • To show the person that you are listening and understanding  To let the person know that you are aware of their feelings • To let the person know that you understand the facts
  20. 20. Other tips for Active listening • Be patient • Be aware of your emotions  Get rid of distractions      TV Radio Other conversations  Let the person finish speaking Listen to HOW something is said:  Tone of voice Don’t judge the person or their decision
  21. 21. BARRIERS TO EFFECTIVE LISTENING A) Physiological Barriers 1) Hearing Problems - hearing deficiencies, auditory-processing difficulties like auditory discrimination, sequencing, memory 2) Rapid Thought - the brain is able to process at 500 wpm, but people speak at 125 wpm, leaving a lot of free time to drift B) Environmental Barriers 1) Physical Distractions 2) Problems in the Communication Channel – face ,time is far more accurate than any other type 3) Message Overload – coping with a deluge of information
  22. 22. • C) Attitudinal Barriers 1) Preoccupation – what else do you have to think about? 2) Fear of Appearing Ignorant D) Faulty Assumptions • 1) Assuming that Effective Communication is the Sender’s Responsibility – both speaker and listener share the burden of reaching an understanding 2) Assuming that Listening is Passive – can be hard work, you may nee to ask questions or paraphrase the statements to ensure your understanding
  23. 23. Effective Listening
  24. 24. Ineffective Listening Habits 1. Deciding in advance that the subject is uninteresting – Poor listeners learn what the talk is about and decide immediately that the subject is of no interest to them. Instead of listening they think of something else, write meaningless things on their notepad etc.
  25. 25. Ineffective Listening Habits 2. Focusing on the poor delivery of the speaker – Poor listeners focus on the appereance or delivery of the speaker. Inappropriately dressed speakers, as well as the ones that punctuates their speech with “uh” or “er” distracts ineffective listener
  26. 26. Ineffective Listening Habits 3. Becoming overexcited and anxious to make your own point – Poor listeners want to run ahead of the conversation. Especially if it is a subject that they have some knowledge, their minds race ahead to plan their own sentences.
  27. 27. Ineffective Listening Habits 4. Focusing only on facts – Poor listeners listens only for the facts, but later when they try to remember them, they often missed the less concrete but more important concepts and ideas behind the facts.
  28. 28. Ineffective Listening Habits 5. A tendency to outline everything – Poor listeners tend to outline lectures or speeches. However if these talks are not well organized by the speaker, when later reviewed, these notes provide little insight to what was said
  29. 29. Effective Listening Habits 1. Accepting the challenge to get something of worth out of every situation – Good listeners may find the subject boring, but they accept the challenge and make the most of the situation by focusing on the speaker’s message, and try to derive something from the encounter
  30. 30. Effective Listening Habits 2. Focus on what is being said rather than how it is being said – Effective listeners simply ignore a speaker’s poor delivery or annoying mannerisms and focus on what is being said
  31. 31. Effective Listening Habits 3. Waiting for the entire presentation before beginning evaluation – Effective listeners do not jump to conclusions about what is being said, instead wait for the presentation to conclude before beginning their overall evaluation
  32. 32. Listening actively Listening requires energy and attention. The good listener not only hears effectively but also observes the nonverbal signs of the speaker 4. Focusing exclusively on the main ideas – Good listeners look for the main ideas. Once the overall ideas of the talk are understood, the facts can be remembered as logical components
  33. 33. Effective Listening Habits 6. Listening actively – Listening requires energy and attention. The good listener not only hears effectively but also observes the nonverbal signs of the speaker