2. Step 1: Recognize the ethical
dilemma
The ethical dilemma is that I was hired to
sell rooms at Quality Inn and sometimes
guests don’t want to pay that much.
3. Step 2: Get the facts
The facts are that I personally know of
other hotels that are cheaper than
Quality Inn.
I was hired to sell rooms at Quality Inn.
There are ways to get people to stay
without sending them to another hotel
sometimes.
4. Step 3: Identify your options
One option would be saying “sorry I cant
got any lower” and send them on their
way.
Second option would be telling them
where a cheaper room rate would be
Third option would be even though they
don’t have AAA or AARP giving them the
discount anyways to get them to
stay, which is another dilemma in itself.
5. Step 4: Test each option: Is it
legal? Is it right? Is it
beneficial?
Is it legal? Yes it is legal just frowned upon
Is it right? Yes and No. Yes because its
important to show good character.
No, because its not helping the business that
hired you.
Is it beneficial? Again Yes and No.
Yes, because in a way your showing the guest
that you’re a helpful person so they will
remember that for their next visit.
No, because the hotel isn't making money by
sending them somewhere else.
6. Step 5: Decide which option
to follow
Idecided on all three options depending
on the guest.
7. Step 6: Double check with the spotlight
questions: How will you feel if your family
found out, got reported to the
newspaper, or posted on the internet
Iwouldn’t think my family would care if anything
they would think I was being nice. However I’m not
sure how I would feel about my boss finding out.
They would not appreciate that very much.
8. Step 7: Take action
I personally play it by ear depending on the
guest. If I really don’t think that I can help
them and they don’t ask about somewhere
else I let them leave without a word. However
if they are really nice and ask if I know of
anywhere else I’ll tell them. Every once in
awhile if its really late when they get there ill
try and give them a discount even if they
don’t have one just so they don’t have get
back in their car to find something else.
Editor's Notes
I work at Quality Inn and as you know there are several different hotels in Hays. Sometimes when working people come in and want to book a room but they don’t like the price. I personally know that there are other hotels who’s room rates are a little lower. Is it wrong for me to tell them, even though I am an employee of one hotel, to send them to another?
