Conflict in the organization. Functional And dysfunctional conflict. stages of conflict

1. Conflict
Roll No. 5901
5902

2. Introduction
•Conflict refers to some form of friction, or discord arising
within a group when the beliefs or actions of one or more
members of the group are either resisted by or
unacceptable to one or more members of another group.

3. Definition
• A Simple Definition of conflict is that it is any tension which is
experienced when one person perceives that one’s needs or
desired are or are likely to be thwarted or Frustrated.
• Follett -:
“The Appearance of difference, difference of opinions, of interests.”

4. Features
• Difficulty in choosing alternatives
• Difference in perception, Values and goals
• Dynamic Process
• Perceived by Parties

5. Transitions
• Traditional View -: Was Considered Totally Bad.
• Human Relations View -: Management should resolve it as soon
as possible.
• Interactionist View -: Group Leader Allow Some conflicts.

6. Functional Conflict
• Release of Tension
• Analytical Thinking
• Group Cohesiveness
• Competition
• Challenge
• Stimulation For Change
• Identification of Weakness
• Awareness

7. Dysfunctional Conflict
• High Employee Turnover
• Tensions
• Dissatisfaction
• Climate of Distrust
• Personal Vs Organisational Goals
• Conflict As a Cost

9. Stages of Conflict

10. Thank You