Power Sector Group -1  Anima Roy  N-11 J.K. Vashishth N-29 Kapeesh Rastogi N-31 Kavita Sharma N-33 Kinshook Chaturvedi N-3...
Power Sector <ul><li>Generation </li></ul><ul><li>Transmission </li></ul><ul><li>Distribution </li></ul>
Best In Class Companies <ul><li>Generation  </li></ul><ul><ul><li>Ontario Power Generation </li></ul></ul><ul><ul><li>Nati...
An Organization in the Industry North Delhi Power Limited <ul><li>NDPL is a Joint Venture between Tata and Govt. of NCT as...
Geographic Description NDPL BSES Rajdhani BSES Yamuna NDMC MES
Vision & Mission for IT <ul><li>Vision: </li></ul><ul><li>To make NDPL’s   IT environment a benchmark in  Power Distributi...
Penetration of IT  <ul><ul><li>Implementation of applications </li></ul></ul><ul><ul><ul><li>SAP ERP </li></ul></ul></ul><...
Disaster Recovery & Business Continuity <ul><ul><ul><li>Compliance to Backup Schedule </li></ul></ul></ul><ul><ul><ul><li>...
Quality Assurance <ul><li>Received ISO 9001:2000 accreditation for IT  </li></ul><ul><li>Quality assurance through ISO pro...
Road Ahead <ul><ul><ul><li>Co-locating of  Data Centre for BCP  </li></ul></ul></ul><ul><ul><ul><li>ISO 27001 (BS 7799) Ac...
<ul><li>SAP Competency Centre </li></ul><ul><ul><li>Developed SCC (SAP Competency Center) </li></ul></ul><ul><ul><li>SAP C...
Integration of Application's
Key issues - Technology & IT   Legend Level of adoption 1 - Absent 2 - Initial Stage 3 - Intermediate stage 4 - Advanced 5...
Management of Improvements
Conforming to Expectations <ul><li>Quality and Cost effective Electricity </li></ul><ul><ul><li>Automatic Meter Reading (A...
<ul><li>Timely and Accurate Bills </li></ul><ul><ul><li>100% Consumers bills are generated thru online energy billing syst...
<ul><li>Customer Relationship Management through Web site (SUGAM) </li></ul><ul><ul><li>Daily updated Billing Data </li></...
Conforming to Expectations <ul><li>SAKSHAT   Single window for complete consumer information comprising of </li></ul><ul><...
<ul><li>Enterprise Resource Planning </li></ul><ul><li>SAMANVAY  (SAP ECC 6.0)  </li></ul><ul><ul><li>FI, CO/FM, PM, PS, M...
<ul><li>Total IT enablement of HR and administrative functions including </li></ul><ul><ul><li>Payroll  </li></ul></ul><ul...
<ul><li>Internal Communication </li></ul><ul><ul><li>Email  </li></ul></ul><ul><ul><li>Share point portal (SANCHAY): Knowl...
<ul><li>Macromedia Breeze for </li></ul><ul><ul><li>Online Surveys </li></ul></ul><ul><ul><li>Safety  & other Quizzes </li...
Business Associates Expectations <ul><li>Implementation of Bills Inwards Receipt & Dispatch System (BIRD) </li></ul><ul><u...
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Mis ppt level 2

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  • NDPL – a JV between Tata Power and GoNCTD - came into existence in Delhi state on July 1, 2002 as a result of the electricity reforms ( privatization in power sector ), whereby the power distribution business of erstwhile DVB was handed over to 3 Discoms ( BYPL and BRPL being other two ) through a Transfer Scheme preceded by a Tripartite Agreement (TPA) between Employee Representatives, GoNCTD and DVB. With an equity base of Rs 368 Cr ( TATAs - 51% and GoNCTD – 49% ), NDPL achieved a turnover of Rs. 1577 Cr in FY 2004-05, 82% up from Rs.863 Cr in FY 2002-03.
  • EMC Consulting: Business Continuity May 2006 EMC Consulting’s business-oriented approach helps you: Minimize expensive downtime and limit the impact from a catastrophic event Decrease the business impact of your application outage and achieve 24-hour availability for your global business processes (Supply Chain, Customer Service, etc.) Comply with regulatory requirements that identify specific business continuity capabilities (SOX, HIPAA, SEC, etc.). Align infrastructure to the service levels required by business processes and supported applications. The value in EMC Consulting’s approach to business continuity is ensuring that the your business continuity infrastructure—including hardware, software, and processes—is aligned to your business requirements through the identification of key performance indicators (KPIs) of RTOs and RPOs. In the case of the RPO, EMC helps you minimize the data loss during an outage, while in the case of the RTO, it reduces the time it takes you to recover from outages.
  • Mis ppt level 2

    1. 1. Power Sector Group -1 Anima Roy N-11 J.K. Vashishth N-29 Kapeesh Rastogi N-31 Kavita Sharma N-33 Kinshook Chaturvedi N-35 Mayank Swami N-42 Nitin Marjara N-47 Zia Al Nasir Khan N-86
    2. 2. Power Sector <ul><li>Generation </li></ul><ul><li>Transmission </li></ul><ul><li>Distribution </li></ul>
    3. 3. Best In Class Companies <ul><li>Generation </li></ul><ul><ul><li>Ontario Power Generation </li></ul></ul><ul><ul><li>National Thermal Power Corporation </li></ul></ul><ul><li>Transmission </li></ul><ul><ul><li>Power Grid Corporation </li></ul></ul><ul><li>Distribution </li></ul><ul><ul><li>Baltimore Gas and Electric Company </li></ul></ul><ul><ul><li>Torrent Power </li></ul></ul>
    4. 4. An Organization in the Industry North Delhi Power Limited <ul><li>NDPL is a Joint Venture between Tata and Govt. of NCT as a result of the privatization of electricity distribution in Delhi. </li></ul><ul><li>Tata Power Company Ltd. – 49 %, Tata Sons – 2 %, GoNCTD – 49 % </li></ul><ul><li>Distributing power to 510 Sq. Kms. area of Delhi since July’2002 </li></ul><ul><li>Covers a population of 4.5 Million and 9,10,000 consumer base </li></ul><ul><li>Having a Annual Load Growth of 7-10% </li></ul>
    5. 5. Geographic Description NDPL BSES Rajdhani BSES Yamuna NDMC MES
    6. 6. Vision & Mission for IT <ul><li>Vision: </li></ul><ul><li>To make NDPL’s   IT environment a benchmark in Power Distribution Business that accelerates business innovation  and empowers users to exceed customer expectations </li></ul><ul><li>Mission: </li></ul><ul><ul><ul><li>Implement  Integrated, Best in class, Secured systems in all functions of NDPL </li></ul></ul></ul><ul><ul><ul><li>Facilitate Sharing and Spreading of knowledge by using IT offerings </li></ul></ul></ul><ul><ul><ul><li>Enable  statutory compliant systems and processes </li></ul></ul></ul><ul><ul><ul><li>Provide IT enabled environment to encourage learning, innovation and collaboration </li></ul></ul></ul><ul><ul><ul><li>Adapt  environment friendly IT Infrastructure </li></ul></ul></ul><ul><ul><ul><li>Evaluate Technology and adapt them to keep systems current with business needs and directions </li></ul></ul></ul>
    7. 7. Penetration of IT <ul><ul><li>Implementation of applications </li></ul></ul><ul><ul><ul><li>SAP ERP </li></ul></ul></ul><ul><ul><ul><li>DEBS, BBS, SUGAM, SHAKSHAT, AMR </li></ul></ul></ul><ul><ul><ul><li>SAMBANDH Consumer Care Module, Connection Management, Meter Management, Enforcement Modules, Record Management System. </li></ul></ul></ul><ul><ul><ul><li>KM Portal-SANCHAY, NDPLoPEDIA </li></ul></ul></ul><ul><ul><ul><li>BW Portal for reporting </li></ul></ul></ul><ul><ul><ul><li>BSC through SAP-SEM </li></ul></ul></ul><ul><ul><ul><li>Exchange </li></ul></ul></ul><ul><ul><li>Integration with SCADA and GIS </li></ul></ul><ul><ul><li>Primary Data Center </li></ul></ul><ul><ul><li>Secured Enterprise network </li></ul></ul><ul><ul><li>ISO 9001 & ISO 27001 </li></ul></ul><ul><ul><li>Enlightened & Trained Users </li></ul></ul><ul><ul><li>FM / Application Outsourcing </li></ul></ul>
    8. 8. Disaster Recovery & Business Continuity <ul><ul><ul><li>Compliance to Backup Schedule </li></ul></ul></ul><ul><ul><ul><li>Tape based backup recovery system </li></ul></ul></ul><ul><ul><ul><li>Tape shipped offsite to 3 locations </li></ul></ul></ul><ul><ul><ul><ul><li>CMC Office – Daily </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Civil Lines office - Daily </li></ul></ul></ul></ul><ul><ul><ul><ul><li>TPC Mumbai – Monthly </li></ul></ul></ul></ul><ul><ul><ul><li>Tapes restored time to time to check consistency of backed up data </li></ul></ul></ul><ul><ul><ul><li>PC user Data backup at central location using IBM Tivoli CDP </li></ul></ul></ul><ul><ul><ul><li>E-mail archival for NDPL employees up to Manager level using EMC LEGATO Email Extender </li></ul></ul></ul><ul><ul><ul><li>Critical servers (SAP & SAMBANDH) are in cluster mode, backup servers for other important applications. </li></ul></ul></ul><ul><ul><ul><li>Redundant UPS, DG set – Power from two different feeders </li></ul></ul></ul>
    9. 9. Quality Assurance <ul><li>Received ISO 9001:2000 accreditation for IT </li></ul><ul><li>Quality assurance through ISO procedures for </li></ul><ul><ul><ul><li>Software Development & Maintenance </li></ul></ul></ul><ul><ul><ul><li>Facility Management </li></ul></ul></ul><ul><li>Payment through Web site (SUGAM) VeriSign Ver 3.0 certified </li></ul><ul><li>Audit of major applications, servers & network through external agencies </li></ul><ul><li>Continuous improvement in security features. </li></ul>
    10. 10. Road Ahead <ul><ul><ul><li>Co-locating of Data Centre for BCP </li></ul></ul></ul><ul><ul><ul><li>ISO 27001 (BS 7799) Accreditation </li></ul></ul></ul><ul><ul><ul><li>SAP Billing Solutions (ISU) </li></ul></ul></ul><ul><ul><ul><li>SAP up grade </li></ul></ul></ul><ul><ul><ul><li>DEBS up grade </li></ul></ul></ul><ul><ul><ul><li>Pull SMS Services </li></ul></ul></ul><ul><ul><ul><li>Request lodging & tracking on Web site </li></ul></ul></ul><ul><ul><ul><li>Network/system monitoring tool </li></ul></ul></ul><ul><ul><ul><li>Infrastructure augmentation </li></ul></ul></ul><ul><ul><ul><li>Enterprise Integration </li></ul></ul></ul><ul><ul><ul><li>Identity Management System for </li></ul></ul></ul><ul><ul><ul><ul><li>User provisioning and de-provisioning </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Employee self services for role requests and password resets </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Single sign on </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Two factor authentication for critical applications </li></ul></ul></ul></ul>
    11. 11. <ul><li>SAP Competency Centre </li></ul><ul><ul><li>Developed SCC (SAP Competency Center) </li></ul></ul><ul><ul><li>SAP Certified Consultants – 15 </li></ul></ul><ul><ul><li>Assignments for external trainings & consultancy </li></ul></ul><ul><ul><ul><li>2 with SAP India Ltd. </li></ul></ul></ul><ul><ul><ul><li>10 with Siemens </li></ul></ul></ul>
    12. 12. Integration of Application's
    13. 13. Key issues - Technology & IT Legend Level of adoption 1 - Absent 2 - Initial Stage 3 - Intermediate stage 4 - Advanced 5 - Very advanced Source : Government of India I T Task Force Report
    14. 14. Management of Improvements
    15. 15. Conforming to Expectations <ul><li>Quality and Cost effective Electricity </li></ul><ul><ul><li>Automatic Meter Reading (AMR) </li></ul></ul><ul><ul><li>Geographic Information System (GIS) </li></ul></ul><ul><ul><li>Supervisory Control And Data Acquisition (SCADA) </li></ul></ul><ul><li>Excellence in Consumer Care </li></ul><ul><ul><li>All Consumer Care Centers are fully networked with availability of total consumer records thru online databases for improved consumer care. </li></ul></ul><ul><ul><li>Consumer complaints and grievances are logged through in-house developed CRM software (part of SAMBANDH) available at all locations and transactions are routed thru automated workflow based service handling procedure </li></ul></ul><ul><ul><li>Queue Management Software </li></ul></ul><ul><ul><li>E-Kiosk </li></ul></ul>Consumers
    16. 16. <ul><li>Timely and Accurate Bills </li></ul><ul><ul><li>100% Consumers bills are generated thru online energy billing system (DEBS and BBS) resulting in to timely and accurate bills delivered to consumers </li></ul></ul><ul><ul><li>Timely intimation for dues pending - Red bills where arrears are pending, Disconnection Notices with bills </li></ul></ul><ul><li>Payment Conveniences </li></ul><ul><ul><li>All Consumer Care Centers are fully networked with Convenience to customer for making payments through multiple Payments Modes located at 1400+ touch points conveniently located all over Delhi </li></ul></ul><ul><ul><li>Payment through Any Time Payment Machines, E Drop Boxes, SUGAM etc </li></ul></ul>Conforming to Expectations Consumers
    17. 17. <ul><li>Customer Relationship Management through Web site (SUGAM) </li></ul><ul><ul><li>Daily updated Billing Data </li></ul></ul><ul><ul><li>Energy Consumption Details available for the first time in India </li></ul></ul><ul><ul><li>Printing of Duplicate Bill available through Web-site </li></ul></ul><ul><ul><li>Bill details & Demand Note details through e-mail & SMS </li></ul></ul><ul><ul><li>Single Window Option for all Services related to Billing </li></ul></ul><ul><ul><li>Service Forms Available on Web-site (SUGAM) </li></ul></ul><ul><li>Automated & Timely Service handling through CRM of SAMBANDH </li></ul><ul><li>SMS enabled Trouble Call Management System (SANCHAR) </li></ul><ul><li>IVRS </li></ul>Contd…. Conforming to Expectations Consumers
    18. 18. Conforming to Expectations <ul><li>SAKSHAT Single window for complete consumer information comprising of </li></ul><ul><ul><li>Connection details </li></ul></ul><ul><ul><li>Meter details </li></ul></ul><ul><ul><li>Meter readings </li></ul></ul><ul><ul><li>Billing – Regular, installment </li></ul></ul><ul><ul><li>Payments – Energy, Non-Energy, Theft </li></ul></ul><ul><ul><li>Journal Entries </li></ul></ul><ul><li>SARANSH for facilitating printing of consumer friendly ledger </li></ul><ul><li>Centralized data repository by merging 12 application databases and web based interface for </li></ul><ul><ul><li>130 plus ready reports & 1000 plus possibilities </li></ul></ul><ul><ul><li>Customized Dash boards </li></ul></ul><ul><ul><li>Drill down facility in reports for exhaustive analysis </li></ul></ul><ul><ul><li>Online help with search facility </li></ul></ul>Internal Customers
    19. 19. <ul><li>Enterprise Resource Planning </li></ul><ul><li>SAMANVAY (SAP ECC 6.0) </li></ul><ul><ul><li>FI, CO/FM, PM, PS, MM, HCM, BW & SEM </li></ul></ul><ul><ul><li>People Integration – EP/ESS </li></ul></ul><ul><ul><li>Information Integration – BW </li></ul></ul><ul><li>Workforce Satisfaction </li></ul><ul><ul><li>Implemented in-house developed workflow based Employee Help Desk Software for handling all requests and grievances related to IT, Admin, Finance etc. (SARTHI) which is available through Web / Phone </li></ul></ul><ul><ul><li>Library Management Software </li></ul></ul>Contd…. Conforming to Expectations Internal Customers
    20. 20. <ul><li>Total IT enablement of HR and administrative functions including </li></ul><ul><ul><li>Payroll </li></ul></ul><ul><ul><li>Organizational Management </li></ul></ul><ul><ul><li>Training & event Management </li></ul></ul><ul><ul><li>Performance Measurement System </li></ul></ul><ul><ul><li>SAP SEM – Balanced Scorecard </li></ul></ul><ul><ul><li>SAP – Employee Portal </li></ul></ul><ul><li>Faster and speedier decision making through </li></ul><ul><ul><li>Generation of daily flash Report for Load Dispatch Centre. </li></ul></ul><ul><ul><li>MIS Generation at Grid stations </li></ul></ul><ul><ul><li>SAMIKSHA for Meeting management </li></ul></ul>Contd…. Conforming to Expectations Internal Customers
    21. 21. <ul><li>Internal Communication </li></ul><ul><ul><li>Email </li></ul></ul><ul><ul><li>Share point portal (SANCHAY): Knowledge Management Site (SANCHAY) </li></ul></ul><ul><ul><li>Capturing of all office orders & important documents in NDPLoPedia </li></ul></ul><ul><ul><li>Compiled Help Module (CHM) : On-line Help Available to all the Users </li></ul></ul><ul><ul><li>Administrator mails: To broadcast Circulars within the whole Organization </li></ul></ul><ul><ul><li>Broadcast through SMS – Holidays/Outages/blood donation camps </li></ul></ul>Contd…. Conforming to Expectations Internal Customers
    22. 22. <ul><li>Macromedia Breeze for </li></ul><ul><ul><li>Online Surveys </li></ul></ul><ul><ul><li>Safety & other Quizzes </li></ul></ul><ul><ul><li>E learning Tutorial Using Windows messenger </li></ul></ul><ul><li>IT Project Repository </li></ul><ul><ul><li>For Project and Task monitoring </li></ul></ul><ul><ul><li>Project approvals </li></ul></ul><ul><ul><li>Microsoft Visual source safe for source code maintenance of applications </li></ul></ul>Contd…. Conforming to Expectations Internal Customers
    23. 23. Business Associates Expectations <ul><li>Implementation of Bills Inwards Receipt & Dispatch System (BIRD) </li></ul><ul><ul><li>To track and monitor the invoices submitted by Business Associates </li></ul></ul><ul><ul><li>Inbuilt workflow capabilities </li></ul></ul><ul><ul><li>Escalation mechanisms </li></ul></ul><ul><ul><li>Integrated with SAP for vendor information </li></ul></ul><ul><ul><li>Status of bill payment can be viewed through Web Site (SUGAM) </li></ul></ul>

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