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Telecom Managed Services Webinar


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Telecom Managed Services Webinar

  1. 1. Gaining the Competitive Edge in Telecom Managed Services<br />Jason Marcheck |Director of Custom Research | Current Analysis<br />Ed Mitchell | Chief Technology Officer | Trade Wings<br />May 18, 2010<br />
  2. 2. Agenda<br />Introductions<br />Market & Vendor Services Overview<br />Benefits<br />Challenges<br />Driving Differentiation<br />The Managed Services Dilemma<br />Visibility and Asset Intelligence<br />Extending Product Lifecycles<br />Sustainability and Ecology Management<br />Question & Answer Session<br />
  3. 3. The Telecom Market Today<br />2005-07<br />2010<br />2008-09<br />
  4. 4. Impact on Carriers and Vendors<br />Network Operators<br />Struggling against becoming the “dumb pipe”<br />Networks filling up <br />Revenue per bit falling<br />Relying on professional & managed services like never before<br />Vendors<br />Struggling against supplying commodity boxes<br />Needing to diversify revenue sources<br />Racing to provide managed & professional services like never before<br />
  5. 5. Vendor Services Overview<br />
  6. 6. The Rise of Vendor Services<br />Always Been There…to an extent<br />Deployment<br />Technical support<br />Increased complexity necessitates more skills; more services<br />Technology migrations<br />M&A/asset management<br />More services makes outsourcing convenient and/or efficient<br />
  7. 7. Benefits to Operators<br />Fills Knowledge Gaps<br />Business Issues<br />Technology Issues<br />Increased Efficiency<br />OpEx reduction at every turn<br />
  8. 8. Multi-Vendor Services Leaders<br />Ericsson: Market Leader<br />Sprint, et. al.<br />ALU: Known Strength<br />Lucent heritage<br />NSN: Surging<br />Driver for Q1-10 Growth<br />
  9. 9.
  10. 10. Capabilities vs. Gaps<br />Vendors building skills “in-flight”<br />“Co-opetition” with IT integrators<br />Known unknown conundrum<br />Even 800 lb gorillas can’t move mountains<br />
  11. 11. Driving<br />Differentiation<br />
  12. 12. What Differentiates?<br />Traditional measures:<br />Number of people in places<br />Number of distributed NOCs<br />True enough, but… yawn!<br />Recent concepts<br />Packaged offerings<br />Sustainability<br />Optimization<br />Transformation<br />
  13. 13. What Differentiates?<br />At the end of the day:<br />Solving problems…<br />…Lots of Different<br />Problems!<br />
  14. 14. What Current Analysis Thinks<br />Contracts<br />Size<br />Scope<br />Range of capabilities<br />Packaged offerings<br />Partner ecosystem<br />
  15. 15. What Current Analysis Sees<br />Optimization<br />Transformation<br />Network Equipment<br />Performance & Provisioning<br />Supply Chain & Inventory<br />Services (QoE)<br />Provisioning & Activation<br />QoS<br />SLA enforcement<br />Business Process<br />Front Office<br />Back Office<br />Network Equipment<br />Migrations<br />Integrations<br />Services<br />Software/Middleware<br />Business Process<br />Use of Analytics<br />
  16. 16. The Managed Services Dilemma<br />“Now that you’re responsible for servicing another company’s equipment, how are you going to maximize the value – and use – of assets to your clients’ satisfaction and at the lowest cost to you?”<br />
  17. 17. Visibility into Asset Classes<br />Client Spares<br />Pools<br />Open Market<br />WEEE<br />flows<br />Deinstall<br />Repair Centers<br />Carriers<br />VARs<br />OEMs<br />
  18. 18. Challenge Conventional Thinking<br />Asset Intelligence<br /><ul><li>Reduce material costs through increased reuse
  19. 19. Maximum value recovery for resalable material
  20. 20. Minimize environmental impact</li></li></ul><li>Visibility and Asset Intelligence<br />Carriers<br />OEMs<br />More efficient approach to managing multi-vendor service contracts<br />Greater control over all assets<br />Ability to reduce material leaks and protect intellectual property on the global secondary market<br />Opportunity to increase compliance with existing and emerging regulations related to the environmental impact of material disposal<br />Control costs associated with network management<br />Recover value from decommissioned assets relative to network upgrades<br />Improve management of excess inventories and access to secondary market<br />Leverage just-in-time inventory management practices for reducing stranded assets and lowering capital to revenue ratios<br />
  21. 21. The Typical Product Lifecycle<br />Procurement<br />Vendor/ProductSelection<br />Deployment<br />EvaluateProducts<br />LittleReuse<br />Some Resale<br />Majority Scrapped<br />Service Provisioning<br />Disposal<br />Monitoring<br />Decommissioning<br />Maintenance & Repair<br />
  22. 22. Extended Product Lifecycles<br />Procurement<br />Vendor/ProductSelection<br />Deployment<br />Save to Spares<br />Redeploy<br />EvaluateProducts<br />SecondaryMarket<br />Service Provisioning<br />Reuse<br />Recycle<br />IncrementalDecommissioning<br />Monitoring<br />Maintenance & Repair<br />
  23. 23. Sustainability & Ecology Management<br />Desire to be environmentally-conscious is pushing business relationships in a new direction.<br />There’s significant value in helping clients be ‘greener’<br />Few environmental positives associated with millions of assets sitting idly in a large warehouse consuming energy, shipped without a plan from one location to the next, melted down or worse.<br />For those in a position to make the highest and best use of their network equipment, environmental stewardship represents an opportunity – at little upfront cost – to:<br />Improve cash flow<br />Market share<br />Streamline regulatory compliance<br />
  24. 24. Sustainability & Ecology Management<br />Transportation Events<br />Use visibility into asset inventories to dictate movement of assets from one location to the next based on fuel consumption and carbon emissions.<br />Waste Streams<br />Identify excess stocks and then resell them on the secondary market to reduce the flow of material to recyclers.<br />Warehousing<br />Knowing where surplus assets can be used contributes to a measurable savings in storage and other physical plant costs.<br />Regulatory Compliance<br />Mandates governing the disposal of equipment are on the rise, visibility can prove to be a mitigating factor in the level of ‘cradle-to-grave’ accountability required to assure compliance.<br />
  25. 25. Thank You<br />Jason Marcheck<br />Director of Custom Research | Current Analysis<br /><br />Ed Mitchell<br />Chief Technology Officer | Trade Wings<br /><br />