The document provides details about the California Dental Health Care Center, a non-profit organization that aims to provide affordable dental services to low-income residents of California. It discusses the organization's vision, mission, and strategic goals which include enhancing consumer experience, improving health outcomes, and lowering costs while maintaining core values of integrity, service, accountability, and innovation. The organization trains employees to provide quality care and effectively uses funds to serve residents regardless of their ability to pay.

1. Running head: STRATEGIC PLAN OF DENTAL HEALTH
CARE CENTER 1
STRATEGIC PLAN OF DENTAL HEALTH CARE CENTER
6
Name:
Course:
Section number:
Date:
Assignment title:
The name of the organization is California dental health care
center; it is the stronghold health care center for the residents of
California, the health care center is established to help people
who are unable to pay the huge medication fees for health
services, or any disadvantageous individuals in California
maybe earning low-income and also people having any
disabilities. The organization is in a position to effectively use
state and even federal funds to provide quality health care
services to the residents and the entire public at large. The
employees are well trained and got skills to provide services to
the residents and therefore attaining the goals and objectives of

2. the organization by the end of the day.
California dental health center is a non-profit organization
which aims at providing dental services for the California’s.
Across all other dental hospitals available in the region, only
this organization provides dental services at low fee which help
the low-income residents, children, pregnant women, seniors
and persons with disabilities at a great extent, Wolper (2004).
The organization is improving its services for better services to
the customers, for example giving patients easy access to
medication and ensuring that all required resources are
available when needed, services are coordinated in a way that
serves the residents with the right care unit at the right time, all
these measures are aimed to provide a better health care
services to the customers.
The organization is positioning itself to get every opportunity
that pass-by and make good use of the opportunity, the leaders
of the region have promise to provide support for the expansion
of the health center and therefore it will increase the outward
coverage which means the newly individuals who will be
involve with the organization will be many. There would be new
appropriate strategies which will be developed which will
change the way services will be delivered, therefore enabling
the organization to maximize the efficiency and this brings
positive impact on health system Wolper (2004). There
commitments which should be achieved are; enhancing
consumer experience, improving health outcomes, and lowering
the cost of care and also adhering to the core values that is the
integrity, service, accountability and innovation.
The core competencies which are integrity, quality service,
accountability and innovation guide the organization, in that
this core values are used as references for operating the
organization in efficient and effective methods. Integrity is a
culture where employees and other participating parties in the
organization adhere to the strict morals and follow ethical
issues of the organization Torrisi (2005). Accountability is the
state of being responsible or accountable for any claims that

3. arise from customers, offering quality health services to the
residents will generate a good public image therefore more
competitive in the market and lastly the organization improving
innovation will lead to a more advance methods of providing
medications. Having built good public image from the people
means there are high expectations from the population and
therefore the organization should always work hard to provide
high quality services than any other dental health center around
the region.
The California dental health center like any other health
organization has got a vision and a mission, since California
dental health center is the largest federal qualified nonprofit
community health center in California, it provides services to
individuals who are living in California and those around the
area. Especially designed to reach out underserved and
uninsured ethnic minority populations and the low-income
families
Vision statement
The long term vision for California dental health center is that
every individual in the communities has the right to access to a
patient-centered health care home. And what guides the vision
are the principles of placing quality first, focusing on the client,
and recognizing people as the most valuable asset of the
organization, Torrisi (2005). The board of directors and the
staff are the most people who are inspired by the mission of the
organization; to optimize access to health care, sustain
financially viable operations, respect the dignity of the people
the organization serves, contribute to improving the economy of
the community, encouraging patients to value good health in
their own lives of the family members and finally to advocate
for public and environmental health.
The vision of the organization is to aim higher; new
sophisticated machines and equipment which can be used to
treat all kind of patients who visit the health center are
purchased to enable patients to get proper medication
treatments. The organization aims at growing globally and

4. operating in other countries as well, and new structures and
expansion are made, Lombardi (2001). The personal vision is to
give the residents of California quality health care especially if
they got health problems related to the services that are
provided in the organization. The health center is committed to
provide a sunlit, beautiful, clean, physical environment for
patients and the staff support team care, have enough space for
each team member to work in a safely and effectively and also
enough work tools to enable staff complete their work.
The organization is optimizing in addressing all issues that are
stated in the vision statement, first the objective of providing
quality services is well addressed because the staff and directors
of the organization are well trained to provide quality services
and treating patients according to the requirements by the Act.
The most important aspect in the vision statement is to treat
every patient in a fairly manner, these means that every
customer service needed is met by the staffs.
The organization has a dynamic culture of quality where
everyone in the organization enjoy the improved services in
regards to a systematic, prioritized and organized framework for
the improvement that uses data –driven applications and even
information technology to upgrade processes and outcomes of
care, the aspect of wellness wherein patients, staff and the
communities at large will make a high priority and adopt
personal actions plans leading a healthier life choices
The mission statement
California dental health center’s mission is to improve or
upgrade the status of the community that it serves by making
sure that it provides high quality, culturally competent primary
and preventive health care to people of all ages regardless of the
ability to pay or the immigration status.
The customer services aspect in the mission is well addressed in
that the preventive measures are provided to the customers and
also giving out the quality services which means customers are
well taken care of by the qualified staffs of the organization,
Lombardi (2001). The customers who are unable to pay for

5. medication fee are also taken care of. California dental health
center in the best organization which value a lot the quality and
value of the customers as stated in the mission statement.
References
Wolper, L. F. (2004). Health care administration: Planning,
implementing, and managing organized delivery systems.
Sudbury, MA: Jones and Bartlett Publishers.
Torrisi, D. L., Hansen-Turton, T., & National Nursing Centers
Consortium. (2005). Community and nurse-managed health
centers: Getting them started and keeping them going. New
York, NY: Springer Pub.
Lombardi, D. N. (2001). Handbook for the new health care
manager: Practical strategies for the real world. San Francisco:
Jossey-Bass.
Hor. Analysis for J&J IncomeIncome Statement Horizontal
Analysis for Johnson & Johnson2013Year Change%2012Year
Change%2011Operating RevenueSales$ 71,312.00$
4,088.006.1%$ 67,224.00$ 2,194.003.4%$ 65,030.00Total
Operating Revenues$ 71,312.00$ 4,088.006.1%$ 67,224.00$
2,194.003.4%$ 65,030.00Costs of Products Sold$ 22,342.00$
684.003.2%$ 21,658.00$ 1,298.006.4%$ 20,360.00Gross
Profit$ 48,970.00$ 3,404.007.5%$ 45,566.00$
896.002.0%$ 44,670.00Operating ExpensesSelling, Marketing
& Administrative Expenses$ 21,830.00$ 961.004.6%$
20,869.00$ (100.00)-0.5%$ 20,969.00Research and
Development Expense$ 8,183.00$ 518.006.8%$ 7,665.00$
117.001.6%$ 7,548.00In-Process Research and Development$
580.00$ (583.00)-50.1%$ 1,163.00$ 1,163.00$ - 0Total

6. Operating Expenses$ 30,593.00$ 896.003.0%$ 29,697.00$
1,180.004.1%$ 28,517.00Operating Income$ 40,719.00$
3,192.008.5%$ 37,527.00$ 1,014.002.8%$ 36,513.00Other
Income(Expense)Interest Income$ (74.00)$ (10.00)15.6%$
(64.00)$ 27.00-29.7%$ (91.00)Interest Expense, Net of
Portion Capitalized$ 482.00$ (50.00)-9.4%$ 532.00$
(39.00)-6.8%$ 571.00Other (Income) Expense, Net$
2,498.00$ 872.0053.6%$ 1,626.00$ (1,117.00)-40.7%$
2,743.00Restructuring$ - 0$ - 0$ - 0$ (569.00)-100.0%$
569.00Total Other Expense$ 2,906.00$ 812.0038.8%$
2,094.00$ (1,698.00)-44.8%$ 3,792.00Earnings Before
Provision for Taxes on Income$ 15,471.00$ 1,696.0012.3%$
13,775.00$ 1,414.0011.4%$ 12,361.00Provision for Taxes on
Income$ 1,640.00$ (1,621.00)-49.7%$ 3,261.00$
592.0022.2%$ 2,669.00Net Earnings$ 13,831.00$
3,317.0031.5%$ 10,514.00$ 842.008.7%$ 9,672.00Add: Net
Loss Attributable to Noncontrolling Interest$ - 0$ (339.00)-
100.0%$ 339.00$ 339.00$ - 0Net Earning Attributable to
Johnson & Johnson$ 13,831.00$ 2,978.0027.4%$
10,853.00$ 1,181.0012.2%$ 9,672.00
&LMonet Heath
January 27, 2015
FINC 5000
Johnson and Johnson Case Study
Hor. Analysis for J&J BalanceBalance Sheet Horizontal
Analysis for Johnson & Johnson2013Year
Change%2012AssetsCurrent AssetsCash and Cash Equivalents$
20,927.00$ 6,016.0040.3%$ 14,911.00Marketable Securities$
8,279.00$ 2,101.0034.0%$ 6,178.00Accounts Receivable
Trade, Less Allowances for Doubtful Accounts $333(2012,
$466)$ 11,713.00$ 404.003.6%$ 11,309.00Inventories$
7,878.00$ 383.005.1%$ 7,495.00Deferred Taxes on Income$
3,607.00$ 468.0014.9%$ 3,139.00Preppaid Expenses and
Other Receivables$ 4,003.00$ 919.0029.8%$ 3,084.00Total
Current Assets$ 56,407.00$ 10,291.0022.3%$
46,116.00Property, Plant and Equipment, Net$ 16,710.00$

7. 613.003.8%$ 16,097.00Intangible Assets$ 27,947.00$
(805.00)-2.8%$ 28,752.00Goodwill$ 22,798.00$
374.001.7%$ 22,424.00Deferred Taxes on Income$ 3,872.00$
(669.00)-14.7%$ 4,541.00Other Assets$ 4,949.00$
1,532.0044.8%$ 3,417.00Total Assets$ 132,683.00$
11,336.009.3%$ 121,347.00Liabilities and Shareholders'
EquityCurrent LiabilitiesLoans and Notes Payable$ 4,852.00$
176.003.8%$ 4,676.00Accounts Payable$ 6,266.00$
435.007.5%$ 5,831.00Accrued Liabilities$ 7,685.00$
386.005.3%$ 7,299.00Accrued Rebates, Return and
Promotions$ 3,308.00$ 339.0011.4%$ 2,969.00Accrued
compensation and Employee Related Obligations$ 2,794.00$
371.0015.3%$ 2,423.00Accrued Taxes on Income$ 770.00$
(294.00)-27.6%$ 1,064.00Total Current Liabilities$
25,675.00$ 1,413.005.8%$ 24,262.00Long-Term Debt$
13,328.00$ 1,839.0016.0%$ 11,489.00Deferred Taxes on
Income$ 3,989.00$ 853.0027.2%$ 3,136.00Employee
Related Obligations$ 7,784.00$ (1,298.00)-14.3%$
9,082.00Other Liabilities$ 7,854.00$ (698.00)-8.2%$
8,552.00Total Liabilities$ 58,630.00$ 2,109.003.7%$
56,521.00Shareholders' EquityPreferred Stock - without Par
Value$ - 0$ - 0$ - 0Common Stock - Par Value $1.00 Per
Share$ 3,120.00$ - 00.0%$ 3,120.00Accumulated Other
Comprehensive Income$ (2,860.00)$ 2,950.00-50.8%$
(5,810.00)Retained Earnings$ 89,493.00$ 3,501.004.1%$
85,992.00$ 89,753.00$ 6,451.007.7%$ 83,302.00Less:
Common Stock Held in Treasury$ 15,700.00$ (2,776.00)-
15.0%$ 18,476.00Total Shareholders' Equity$ 74,053.00$
9,227.0014.2%$ 64,826.00Total Liabilities and Shareholders'
Equity$ 132,683.00$ 11,336.009.3%$ 121,347.00
&LMonet Heath
January 27, 2015
FINC 5000
Johnson and Johnson Case Study
Vert. Analysis for J&J IncomeIncome Statement Vertical
Analysis for Johnson & Johnson2013CS %2012CS %2011CS

8. %Operating RevenueSales$ 71,312.00100.0%$
67,224.00100.0%$ 65,030.00100.0%Total Operating
Revenues$ 71,312.00100.0%$ 67,224.00100.0%$
65,030.00100.0%Costs of Products Sold$ 22,342.0031.3%$
21,658.0032.2%$ 20,360.0031.3%Gross Profit$
48,970.0068.7%$ 45,566.0067.8%$
44,670.0068.7%Operating ExpensesSelling, Marketing &
Administrative Expenses$ 21,830.0030.6%$
20,869.0031.0%$ 20,969.0032.2%Research and Development
Expense$ 8,183.0011.5%$ 7,665.0011.4%$
7,548.0011.6%In-Process Research and Development$
580.000.8%$ 1,163.001.7%$ - 00.0%Total Operating
Expenses$ 30,593.0042.9%$ 29,697.0044.2%$
28,517.0043.9%Operating Income$ 40,719.0057.1%$
37,527.0055.8%$ 36,513.0056.1%Other
Income(Expense)Interest Income$ (74.00)-0.1%$ (64.00)-
0.1%$ (91.00)-0.1%Interest Expense, Net of Portion
Capitalized$ 482.000.7%$ 532.000.8%$ 571.000.9%Other
(Income) Expense, Net$ 2,498.003.5%$ 1,626.002.4%$
2,743.004.2%Restructuring$ - 00.0%$ - 00.0%$
569.000.9%Total Other Expense$ 2,906.004.1%$
2,094.003.1%$ 3,792.005.8%Earnings Before Provision for
Taxes on Income$ 15,471.0021.7%$ 13,775.0020.5%$
12,361.0019.0%Provision for Taxes on Income$
1,640.002.3%$ 3,261.004.9%$ 2,669.004.1%Net Earnings$
13,831.0019.4%$ 10,514.0015.6%$ 9,672.0014.9%Add: Net
Loss Attributable to Noncontrolling Interest$ - 00.0%$
339.000.5%$ - 00.0%Net Earning Attributable to Johnson &
Johnson$ 13,831.0019.4%$ 10,853.0016.1%$
9,672.0014.9%
&LMonet Heath
January 27, 2015
FINC 5000
Johnson and Johnson Case Study
RatiosRatios for 2012Formula

9. Solution
Return on EquityNet Income/Stockholder's
Equity11.8%10514/(3120+85992)Receivable
TurnoverSales/Accounts Receivable6.1967224/(11309-
466)Average Collection Period365/Receivable
Turnover58.97365/6019Current RatioCurrent Assets/Current
Liabilities1.946116/24262Debt to Total AssetsTotal Debt/Total
Assets14.3%(5831+11489)/121347
&LMonet Heath
January 27, 2015
FINC 5000
Johnson and Johnson Case Study
Case Study Part 1 (Financial)
1. Prepare a horizontal financial analysis comparing two years
(FY2011 and FY2012) from the financial statements (Income
Statement and Balance Sheet Only) provided highlighting major
variances and commenting on them.
2. Prepare a vertical financial analysis of the financial
statements (Income Statement only) provided for FY2012.
Comment on any change that you believe is significant and

10. warrant discussion.
3. Prepare a one paragraph discussion on the state of this
business and how you feel their outlook for the future is.
Running head: STRATEGIC PLAN OF DENTAL HEALTH
CARE 1
STRATEGIC PLAN OF DENTAL HEALTH CARE
2
Name:
Course:
Section number:
Date:

11. Assignment title:
For the dental health care to perform effectively and efficiently,
strategies which include unique set of operations that improve
the services offered to the patients. The dental health care
center cans response to the local residents of California by
emphasizing the voice of the front lines. Many health
organization in the region that operate globally function as
confederacies, and spreading responsibility for execution to
regional offices.
Customers in the organization are very valuable assets and
strategies are set to develop a culture of customer service, value
to customers in this case the patients implies a ratio of
outcomes achieved to the cost required to achieve those income,
Shi (2007). Value may be define in different forms in different
organizations but according to the dental health care center the
value implies the outcomes, that is the quantity of services i.e.
number of patients operated with tooth problems. Another
aspect is to understand who are the customers of the dental
health care unit? Are they Ministries of Health? Funders?
Multilateral organizations? Or the users of the services offered
in dental health care center? But the answer is all the above
according to the organization.
Customers are the first priority to the organization and failure

12. to consider the patients as the first priority among many
existing constituencies will lead poor performance of the health
center, no matter how noble the aspiration judgment is required
to work towards a vision of value that is consistent with the
organization’s overall mission. Strategy implies tradeoffs in
other terms, navigating through the various ideas implied by the
term and getting the real meaning is building towards strategy,
Shi (2007). Going through lots of “conflicting virtues”- which
are the funders, activities, customers- and making priority order
among them.
Through these important strategies customers are able to access
multi-channel contact center comprising of phone, fax, e-mail,
SMS, and perhaps even the Web chat for interactions and any
questions about the services being offered in dental health care
center, this is by offering an exceptional customer experience.
With this well improve channels at California dental health care
center, better service are delivered, improve pricing and quality
transparency, and lower operating costs. Offering customers
with perfect experience across all channels ensures that their
interactions are effective and efficient as possible, which will
improve the relationship with the customers, Amor (2001). The
information and resources exchange from different channels
will promote operational efficiency and even reduces errors in
the organization.
The interactive Voice Response (IVR) system gives the first

13. impression of dental health care organization and builds its
brand image. It all expresses the provider’s services and
describe how well the provider can reduce handling times of
calls that medical employees must handle. Dental health care
center have develop a new strategy of using the intelligent
Customer Door (iCFD) it is a self-services that solve the
problems of call answering by applying business ideas and
logics to resolve the issues by; discerning the identity and intent
of the caller in the fewest steps, finding a way on how to treat
callers based on preferences, availability of resources and
business rules, also collecting information from the back- end
date to understand the context of their call, and also directing
customers to the right response including self-service, proactive
notification and even assisted- service.
Service strategy creates a supportive environment for
employees, the aim is to improve health service in the
organization, supportive environment includes the built and
social aspects of the employees, where they live, place where
they work and even play. The aspects that are used to create
supportive environments which improve health services has four
main aspects; physical, social, economic and political. The
following are outcomes of the supportive environment; for the
dental health care to perform well there must exist a planning
process that is needs-based and incorporates evaluation and
coordination between different health providers, by fully

14. engaging in collaborative partnership which are adequately
resourced and are regularly examined in terms structure,
function and effectiveness to enable the employees gain
experience and other relevant ideas which will help them work
towards attainting organizational goals.
Another important aspect to consider is by using multi-strand
approaches to promote and enhance health and include a
combination of medical, lifestyle, behavioral and social-
environmental approaches, Amor (2001). Also by the dental
health care involving in the development of empowerment or
participating in the indicators that help in empowering the
employees of the health care, through allocation of adequate
resources to effectively address the broader which are the
determinants of health and social inequities and lastly in
development of the evidence-based programs and also
interventions which include strong monitoring and evaluation
measures, by all these strategies that dental health care center
involves into, good and positive environment is create for the
employees since they are expose to different ideas and policies.

15. References
Torrisi, D. L., Hansen-Turton, T., & National Nursing Centers
Consortium. (2005). Community and nurse-managed health
centers: Getting them started and keeping them going. New
York, NY: Springer Pub.
Shi, L. (2007). Managing human resources in health care
organizations. Sudbury, Mass: Jones and Bartlett Publishers.
Child, A. P., & Institute of Medicine (U.S.). (2004). Keeping
patients safe: Transforming the work environment of nurses.
Washington, D.C: National Academies Press.
Amor, D. (2001). Internet future strategies: How pervasive
computing services will change the world. Upper Saddle River,
N.J: Prentice Hall PTR.