1. Industrial Extension Service
IMPROVE
LEAD
OurServices
CONNECT
Technology Scouting
New Product Development, Marketing
Professional Learning
OSHA Training Institute Education Center,
Open Enrollment Courses, Online Solutions
Innovation Engineering
Manufacturing Reviews and
Business Assessments
Export Services
Manufacturing Makes It
Real Network
MNC Supply Chain Database
Problem Solving
Executive Peer Councils
Lean Improvement Councils
Management Systems
ISO 9001, AS 9100, TS 16949, ISO 13485
Sustainability –
Energy and Environment
ISO 14001, ISO 50001,
Energy and Water Solutions, E3
Lean / Six Sigma
Manufacturing, Healthcare, Government
Industrial Engineering
Facilities Layout, Work Measurement,
MSA, SPC
Safety and Health
OSHA Compliance Audits, Hazardous
Materials, HazWOPER
Baldrige Performance Excellence
NC Performance Excellence Award,
Coaching / Site Visits
Leadership Development
Performance Improvement
Champion / Sponsor Training
Project Management
Executive Coaching
GROW
Grow your business with confidence.
At IES, we help you thrive. Whether through the delivery of tailored business
solutions, university and community connections, or deep marketplace
knowledge, we can place your company ahead of the competition.
Speak to us to discover the right fit for your business.
919-210-6050 | 800-227-0264
anna_mangum@ncsu.edu
Anna Mangum is the Regional Manager serving
Chatham, Cumberland, Lee, Harnett, Hoke, Johnston,
Moore, Sampson, Wake and Wilson counties.
We customize solutions to meet your needs.

2. Industrial Extension Service
ClientVoices
Anna partners with local manufacturing industries,
service providers and other businesses to transfer
knowledge and technology in support of economic
development. She maintains a comprehensive network
of resources and relationships to connect business needs
with the right solutions. Anna has worked with a wide
variety of industries, including metal working, plastics,
beverage, automotive, aerospace, electronics, furniture,
textiles, chemical, and government. Prior to her role as a Regional Manager,
Anna provided leadership to North Carolina’s Sustainable Manufacturing
Program, E3: Economy, Energy and Environment.
Anna has a BS degree in environmental technology, with minors in
environmental toxicology and environmental science, from NC State University.
Read what your peers say
“We’ll look back in few years and wonder how we ever operated
like that before. We want to be a role model community and assist
other communities in a similar journey. At end of day, it’s all about
the customer because that’s why we are here.”
—Natalie E. Dean, Assistant Village Manager
Village of Pinehurst
IES Solution: Baldridge Performance Excellence
The Village of Pinehurst is a charming, vibrant
community which reflects a rich history and
traditions, enhanced by a unique combination of
cultural arts and recreational activities.
“The safety and well-being of our workers is paramount, but we
also have to consider that accidents cost money.An educated
group of people will stop before they do something that’s not
right and will correct themselves.”
—James Finnegan, Vice President, Chaff Operations
Esterline Defense Technologies
IES Solution: Safety and Health
Esterline is a specialized manufacturing company
principally serving aerospace and defense markets.
As the sole source provider of radio frequency (RF)
countermeasures, or chaff, to the US government,
Esterline must maintain the highest levels of safety.
IES Regional Manager
Anna Mangum
anna_mangum@ncsu.edu
IMPROVE
IMPROVE