View an overview of the solutions provided by NC State University\'s Industrial Extension Service

1. Industrial Extension Service General Overview As of: June 13, 2011 North Carolina State UniversityIndustrial Extension Service Campus Box 7902Raleigh, NC 27695-7902 1-800-227-0264 or 919-515-2358www.ies.ncsu.edu

2. Proven Value for North Carolina Companies Since January 2000: over $2.08 BILLION in economic benefit and over 13,400 jobs 2

3. We Produce Results R.A. Serafini Inc., Gastonia, 2011 Bradley Serafini, Treasurer: "A company has to keep moving forward and constantly improving in the 21st century.... We look at things differently now.... We couldn't have accomplished it without NC State." Impact Fulfillment, Burlington, 2010 Tom Zone, Exec. VP: "We felt we had to improve our competitiveness in order to grow our business. Lean manufacturing offered the best way to accomplish our objective." 3

4. We Know Manufacturing Matters As of 2009, North Carolina manufacturing ranked: 1st in the Southeast 4th in the U.S. 4

5. Celebrating "Made in NC" "Manufacturing Makes It REAL" Tour September 2010: 1100 miles, 5 days, 12 events 5

6. Manufacturing Makes It Real Network Ongoing regional networking opportunities Continued advocacy for manufacturing Multiple participation levels 6

7. We Are NC State Doing our part to fulfill the University's Mission: "Active integration of teaching, research, extension, and engagement" "Leadership for intellectual, cultural, social, economic and technological development within the state, the nation, and the world" 7 Mission Statement Revised by UNC Board of Governors, 11/13/2009

8. IES: Over a Half Century of Service Working with NC industries since 1955 First such extension service in the nation -- experienced and dedicated 8

9. We Bring NC State Expertise to You 80 people in 14 offices across NC Specialists average over 15 years of private industry experience 9

10. Advisory Board Provides Industry Focus Ray Best Duke Energy Durham John Chaffee NC Eastern Region Kinston Steve Forrest Brushy Mountain Bee Farm Moravian Falls Grant Godwin Martin Marietta Composites Raleigh Rob Hartman Southern Tea LLC Marietta, GA Preston Howard Mfrs & Chemical Industry Council Raleigh Ray Jones VX Aerospace Morganton Bob McCracken Nucor Plate Mill Winton Lew Myers Freelon Research Triangle Park Dr. Terri Helmlinger Ratcliff Industrial Extension Service North Carolina State University Dale Stoller Goulston Technologies Monroe Jonathan Turner Consultant Cary NC Rep. Douglas Yongue 10

11. Our Expanding Client Base Manufacturers Service companies Hospitals Government offices We can make any process more efficient and any routine operation more effective 11

12. What Do We Do? Whatever You Need We transform companies & organizations through a variety of products & services: Process Improvement Lean/Six Sigma Business Management Environmental, Health & Safety Programs Technology & Entrepreneurship General Business Assessments We solve problems and add value 12

13. Lean/Six Sigma Increase production and profit, improve quality Reduce wasted time, wasted materiel, and non-value-added work IES offers: Applications tailored to your specific needs Training courses for all levels & interests Six Sigma Black & Green Belt certification training And more … 13

14. Business Management Systems On-Site Standards & Compliance Assistance ISO 9001 – Quality management ISO 13485 – Medical devices ISO 14001 – Environmental management ISO/TS 16949 – Automotive AS 9100 – Aerospace 140 companies certified through IES assistance North Carolina Awards for Excellence (NCAfE) Program Management, Teambuilding, Etc. 14

15. Environmental, Health & Safety On-Site Assistance & Open Enrollment Courses Standards & Compliance: OSHA, EPA, NFPA Specialized Topics OSHA Training Institute Hazardous Materials Hazardous Waste New "E3" Initiative: Economy, Energy, and Environment 15

16. Technology & Entrepreneurship NCSU Technology Incubator Minerals Research Laboratory Affiliates Polymers Center of Excellence Hosiery Technology Center Growth Eureka! Winning Ways ExporTech 16

17. Started in 1999, managed by IES since 2003 Economic impact as of 2007: $75 million to GSP Nearly 900 new jobs $6.5 million in state & local tax revenue 17 The NC State Technology Incubator

18. Founded in 1946, managed by IES since 2004 Provides tailored, on-call research in mineral processing & separation 18 Minerals Research Laboratory

19. Affiliate Innovation Programs Industry-specific expertise and service Polymers Center of Excellence Partnership between NCSU & UNC-Charlotte Hosiery Technology Center Partnership with Catawba Valley Community College Aligned with National Institute of Standards & Technology's Manufacturing Extension Partnership (MEP) 19

20. Growth Programs Eureka! Winning Ways Create, select and execute smarter ideas Disciplined system from "idea guru" Doug Hall IES is the only organization in NC licensed to deliver this system ExporTech Insight into export issues Help breaking into overseas markets 20

21. Promoting Business Excellence ("Probe") Assessment compares a company to over 7500 companies worldwide Provides comprehensive company insight 21

22. A Great Return on Your Investment Tangible & Intangible Benefits: Increased sales Reduced costs Hiring & retention Employee development Expanded opportunities 2010 ROI: $25-to-1 22

23. We Succeed When You Succeed 23