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DLA Training Spring 2009
1. The North Carolina Virtual Public School DLA Webinar: Preparing for the Summer Session School Support Services May 2009 David Edwards, Chief Communications Officer Michelle Lourcey, Credit Recovery Director Deborah Pedersen, Chief Learn and Earn Online Officer James Bell, Virtual Learning Consultant Melissa Davis, Virtual Learning Consultant Connie Joyner, Virtual Learning Consultant Don Lourcey, Coordinator for Professional Learning Jennifer Nobles, Credit Recovery Specialist Jeffrey Page, Credit Recovery Specialist Adam Renfro, Virtual Learning Consultant Janice Silver, Credit Recovery Specialist
29. Issues and Solutions Issue: Student cannot contact the instructor. Solution: Have the student copy in the DLA when there’s a communication issue with an instructor.
30. Issues and Solutions Issue: The DLA cannot contact the instructor. Solution: Copy in the Regional Consultant (VLC) in your communication with the instructor.
31. Issues and Solutions Issue: Student has problems with Blackboard. Solution: Presidium 1-866-223-1028 - 24/7 Helpdesk. (Blackboard)
32. Issues and Solutions Issue: Student has problems with content in the course. Solution: The student must contact the instructor with all content- related questions.
33. Issues and Solutions Issue: The student wants to drop. Solution: Drop deadline with no penalty: June 26.
34. Issues and Solutions Issue: Student does not know who to ask for help. Solution: The student should start with the DLA. See our orientation information.
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36. Scenario “ I want my child to take an internet course. What is it and how do we get started?” Does your school have a process for this? Do you have available resources to make your life easier? What if it’s a call to the front desk?
