💡 Welcome to the exciting journey of AI and evolving Customer Trust Dynamics! 🤖 Source - 👥 Based on Salesforce's 'State of the Connected Customer' Study, 6th Edition. #Salesforce #AI

1. abhinav.fyi @abhinavguptas
AI & Evolving
Customer Trust
Dynamics
Source: Salesforce's 'State of the Connected
Customer' Study, 6th 
Edition

2. abhinav.fyi @abhinavguptas
53%
of customers believe
generative AI can enhance
companies' customer service.

3. abhinav.fyi @abhinavguptas
56%
of customers are willing to
embrace AI for enhancing their
experiences in 2023.

4. abhinav.fyi @abhinavguptas
68%
of customers believe that AI
advancements increase the
importance of company
trustworthiness.

5. abhinav.fyi @abhinavguptas
37%
of customers trust AI to be as
accurate as a human.

6. abhinav.fyi @abhinavguptas
74%
of customers express concerns
about unethical AI practices.

7. abhinav.fyi @abhinavguptas
57%
of customers believe that
increased transparency in
usage can enhance trust in AI.

8. abhinav.fyi @abhinavguptas
80%
of customers favor involving a
human in reviewing and
validating AI outputs.

9. abhinav.fyi @abhinavguptas
89%
of customers insist on knowing
if they're talking to AI or a
human.

10. abhinav.fyi @abhinavguptas
75%
of customers believe that
Generative AI could introduce
new data security risks.

11. abhinav.fyi @abhinavguptas
29%
of customers believe that
solicitation of customer
feedback can deepen trust in
AI.

12. Thanks!
Abhinav Gupta
Salesforce MVP(8x) & Enthusiast,
Founder Concret.io
abhinav.fyi @abhinavguptas