1. Reem Mahmoud Ossman
Address: 27 Mohamed Awadallah St. Miami.
Alexandria. Egypt
Mobile: +201280329956
Residential Phone: 03-5549402
E-mail: Reem.M.Ossman@gmail.com
Profile:
I am an enthusiastic, hands-on IT professional with more than 2 years’ experience in IT support. I
have a proven track record of managing and maintaining laptops and desktops in LAN/WAN network
infrastructures, and adopt a meticulous approach to ensure the smooth-running of business
operations. Qualified to industry standards, I enjoy closely following the latest changes in technology
and apply this to my duties wherever relevant.
Education:
University degree:
 Bachelor degree in Electrical Engineering Electronics and Communication from Alexandria
Institute of Engineering and Technology on 2010.
 Project Title: Design of S-band SOP FMCW Transceiver (broad band balanced amplifier &
transceiver using micro strip techniques (Grade: Excellent)
Courses and Training
 Information Technology and Communication at Booz Allen Hamilton Corporation on May,
2010 to Aug, 2010.
 Advanced American language course from Ministry of Defence language Institute (MODLI)
Alexandria.
 ICDL Course from Alexandria institute of Engineering and Technology.
Personal Skills:
 Social – Independent & hard worker.
 Quick learner – ambitious.
 Ability to work under pressure and in critical situations.
 High performance whether in teamwork or individual work.
Skills Summary:
 Windows XP, Vista, Windows7 , Windows 8
 Basic LAN/WAN technology
 Basic skills on Windows Server 2008 Active Directory
 MS Office 2003/2007/2010
 Kaspersky , Symantec and other Antivirus Software

2. Employment History:
VSE Global Division (VSEEgypt)
IT Support Engineer
Oct 2011 - Present
 Managed and Administered Windows XP and Windows 7 workstations and laptops.
 Supported Microsoft Office 2003/2007/2010.
 Supported Basic LAN/WAN configuration.
 Supported and maintained user’s passwords and information editing on Windows Server
2008 Active Directory.
 Added, maintained and removed objects within Windows Server 2008 Active Directory.
 TCP/IP configuration and administration.
 Implementation of Symantec and Kaspersky antivirus.
 Utilised problem solving and troubleshooting abilities to resolve workstations and laptops
major issues.
 Shared knowledge with new recruits.
Booz Allen Hamilton (Booz Allen Egypt)
IT Support Technician
Aug 2011 – Oct 2011
 Managed and Administered Windows XP and Windows 7 workstations and laptops.
 Supported Microsoft Office 2003/2007/2010.
 Supported Basic LAN/WAN configuration.
 Shared knowledge with new recruits.
Personal Data:
1. Date of Birth: 08 / 16 / 1987.
2. Place of birth: Alexandria, Egypt.
3. Nationality: Egyptian.
4. Marital Status: Single.