1. Curriculum Vitae
Mohamed HassanMohamed Abd-Elsalam
 Personal Information:
Nationality: Egyptian
Date of birth: 06/01/1988
Place of birth: Cairo, Egypt
Marital status: Single
Military: Exempted
Mobile #: +02 (011)-22533-044
Address: Cairo Al obourcity
alshabab Future area ST136 57Meter building 24 apartment 12 ,
E-mail: moha_hs20@yahoo.com , mghaly6@gmail.com
 Education:
Bachelor Degree 2009
-InformationTechnologyDegreefromFutureAcademy
(the Higher Institute for Specialized Technological Studies)

2.  Experience:
September 2009 ~ December 2013
 Work in Partners Electronics iSpot Apple Authorized service provider
Job Title
Technical SupportEngineer Hardware And Software
January 2014 ~ December 2014
 Work in Tradeline Apple Authorized service provider
Job Title
Technical SupportEngineer Hardware And Software
Senior Customer Support
 Knowing Good and Work On GSX System
GLOBAL SERVICE EXCHANGE
 Buld Server Syestem and install Apple Service Toolkit RUN Diagnostics AST
ASD AST2 (Diagnostic Console) & Troubleshooting Defects malicious
 Repair All Apple Products
(Laptop, Desktop, iphone and ipad and ipod) Hardware related or Software
 Apple Certified Macintosh Technician (ACMT)
Pass Qualification Exam
 iOS Qualification Exam 2015
 Mac Pro Late 2013 Qualification Exam
 MacBook Air (Mid 2013 and Early 2015) Qualification Exam
 iMac (Late 2012, Early 2013, and Late 2013) Qualification Exam
 Service Qualification Exam for MacBook Pro (Retina, 13-inch, Late 2012 to
Early 2015)
 Service Qualification MacBook Pro (Retina, Mid 2012) and (Retina, 15-inch,
Early 2013, Late 2013)
 MacBookPro (Retina, 13-inch, Late 2012) Qualification Exam(Retail)
 ASP (Apple Sales Professional)
 (Apple Sales Training Web) highest level in ASTO Certificate
Mac OS X installation
(Tiger & Leopard & Leopard Server & Snow Leopard & Lion & Mountain Lion &
Mavericks & Yosemite).

3. Application installation
 Final Cut Studio & Pro X & Pro7
 Logic Studio & Pro X & Remote
 Aperture
 Motion
 Compressor
 MainStage
 iWork
 iLife
 Computer Skills:
Internet skills:
Navigating, Searching, Downloading and Correspondence
Office skills:
Microsoft Word, Power Point, Excel, Access, Internet
Database Building:
File Maker Pro Advanced v13 Database Build System and managing
Certified Access 2007 (Excellent)
Software and hardware:
Troubleshooting experience
Mac MiNi Server Hardware and Mac OSX Server Systems
Instillation Bootcamp And any windows Related
Personal skills:
 Strong work ethics, punctual and dependable.
 Excellent customer service skills.
 Desire to achieve high levels of customer satisfaction.
 Ability to multi-task.
 Passion for conversation and persuasion.
 Ability to problem-solve and devise creative solutions.
 Willingness to take ownership of assigned tasks.
 extremely organized and have strong attention to detail.

4.  strong interpersonal skills and ability to work well with teams.
 strong written and verbal communication skills.
 strong decision-making skills.
 Maintains relationships with prominent clients
 able to effectively manage time and priorities work.
 Language skills:
Arabic: Mother tongue
English: Good spokenand written
 Hobbies and Interests:
Surfing Internet
Listening to music
Travelling
Playing football and Reading