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Mo’men Abo Al-Aela
Mohamed Ahmed
15th, Ali Sheha St., Moharem Beek, Alexandria– Egypt
Home: (+203) 4265168• Cell: (+20100) 3657951
eng.momen89@gmail.com
Personal Information
Date of birth: August 23rd, 1989
Place of birth: Alexandria
Marital Status: Single
Nationality: Egyptian
Military status: Served
Education
 Alumnus of the Faculty of Engineering & Technology, Arab Academy for Science and Technology
–Communication & Electronics Engineering Department with an average general grade “Very
GOOD”– GPA: 3.3(2012).
 Graduation Project: Smart Waiter Robot.
With Grade “Excellent”.
Languages
 Arabic: Mother tongue.
 English: Very Good (reading, speaking, writing).
Training Experience
- May 20th 2015 - August 18th 2015: (Certifix) Company.
 Phone System Migration: I was responsible for installing and Configuration new
phone system software.
 CRM Integration: I was responsible for designing and configuring CRM
Zoho Database.
 Fortigate 90D (Firewall).
 Active Directory.
 Responsible for prioritizing and managing opened tasks.
 Windows 2003 server, including users’ rights and domain management.
 Windows Server 2012.

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Work Experience
 Providing call center manager with monthly feedback on the team leaders
And the agents.
- August 14th 2011-August 28th 2011: (ALEXFERT) Company.
 Configuring Cisco 2960 and 3560 Switches.
 Dealing with PTZ and Fixed Cameras
- July 4th 2010 - July15th 2010: Alexandria National Refining and petrochemical Company (ANRPC).
 Training to monitor the employees and the systems of the company.
 Training to how to troubleshooting the issues of Network.
 Training to write technical issues.
 March 10th 2014 – Until Present Information Technology Engineering at “Certifix” Company.
 Provide front-line support to company team members.
 Provide front-line support to customers.
 Responsible for softphone issues at the office center.
 Developing and implementing the infrastructure of the network.
 Support Engineer for the hardware and the software issues.
 Installing and configuring Security Monitoring systems with cameras.
 Dealing with Fortigate 90D (Firewall).
 Dealing with (Firewall).
 Editor in WordPress (HTML) of Certifixlivescan website.
 February 10th 2015 Information Technology Engineering Freelancer at “Ecco” Company.
 Implementing the infrastructure of the network and the security system (Access Gate,
Switches, Access Points, Printers and Cameras).
 Plans, design, troubleshoot and resolves problems of the network.
 April 17th 2015 Information Technology Engineering Freelancer at “Regus” Company.
 Follow up on the infrastructure of the network and the security system.
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Courses
Awards
 Good general Knowledge and understanding of IP Networks and data
communication (CCNA).
 Fortigate 90D (Firewall).
 Microsoft Windows server 2012.
 Microsoft Office.
 WordPress (HTML and CSS).
 Employee of the Quarter at Certifix, May 2015.
 Participate in Engineering Day of AAST with graduation project Smart Waiter Robot,
April 2012.
 Best Graduation Project in Egyptian Engineering Day (EED) with graduation project
Smart Waiter Robot, July 2012.
 Best Idea Award in ROBOCON AAST, Sept 2012.
 Participate in Sumo Autonomous Robots Competition at AAST.
Personal Skills
 Social, Independent & hard worker.
 Gather technical requirements from customers.
 Bring technical issues to members of the development team, making the decision about
the issues complexity and which should be handling which issue.
 Quick learner & ambitious.
 Design network infrastructure.
 Quick adaptability to new environments and ability to work under pressure and in
critical situations.
 Proved leadership skills and high performance whether in teamwork or individual
work.
Objective
 Gaining new experience and developing my career.