How to develop Operations or Manage Services / NOC department after engineering / deployment of Network finishes. we are discussing BOT model (Build Operate Transfer)

1. PROJECT : TELECOM NETWORK
MODEL : BUILD-OPERATE-TRANSFER
Company Name : Engineering & Technology Solutions – Pakistan
Consultant Name : Zeeshan Ahmed

2. Agenda
• To discuss main Steps / Items for a Telecom BOT Project.
• Main steps involve in set up of Operations & Maintenance
organization and make it operative
• NOC, FLM, Support System Setup and Knowledge Transfer to the
Customer are the main domains to be discussed in this
presentation

3. Summary
Phase Time Frame Activity Activity Code Time Frame
Plan &Initialization PI
W 5 - W 6
Execution, Monitor &
Skill Development
EMS
W 7 - W 10
Improvement /
Optimization
OPT
W 11
Network Transfer NT W 12
Operate - Transfer
Operate and
Transfer
W 5 - W 12
Phase Domain Time Frame Weeks
Build Deployment June W 1 - W 4
Network Infrastructure
O&MSystems
Processes & Templates
O&MHR Management
Knowledge Transfer
User Migration
Transfer Network Transfer August W 12
Build - Operate - Transfer Model
July - August W 5 - W 11
Start of Transition Phase
Operate
Key Points:
• Company ABC is deploying Country wide Network in Country XYZ.
• Deployment is assumed to be finished in first 6 weeks (W1 – W6)
• Operation Phase will remain from W 7 to W 11
• In Operation Phase Network Infrastructure, O&M Processes and organization, User
Migration and Knowledge Transfer will be the potential subjects.
• Network will be transferred to Customer in the end W12
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

4. Main Areas
01
02
03
Network Infrastructure
Network Inventory Management
Network Tools Management
Operations &
Maintenance System
NOC Design & Development
Field Maintenance Design & Development
O&M Support Systems Development
Processes & Templates
Process Developments
Template Designing & Development
05
06
07
Knowledge Transfer
Network Inventory Sharing with Customer
Technical Training
Non Technical Training
Customer Care Design & Development
User Migration
Migration Plan
Verification and approval from customer
Implementation
Monitoring & Reporting
Network Transfer
Physical Network ownership Transfer
Network Infrastructure Transfer
NOC Transfer , FLM Transfer, SS Transfer
O&M HR Transfer
Transition Phase Execution
Zeeshan Ahmed
04
O&M HR Management
Detail Organizations Charts Developments
Head Count Designing and Approval
Hiring & Recruitment
On Job Skill Development
Optimization of Organization Charts
HR Transition to Customer
00
Network Build
Network Deployment
Network final Acceptance by Customer
O&M System Design & Development
Network Ownership Transfer to Customer

5. Network Deployment
Domain Activity Activity Code Activity Phase Time Period
NetworkBuild Deploymentof Network ENG_90 Deployment W1- W4(30Days)
NetworkBuild
Network Deployment is in Progress and we assume Network
Deployment will be finished in June.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

6. Network Infrastructure
Domain Activity Activity Code Activity Phase Time Period
Network Information Gathering ,
Network Diagrams, Connectivity
Plans, IP Routes etc
NI_PI_A01 Plan &Initialization W 5 - W6
Verification of Information NI_PI_A02 Plan &Initialization W 5 - W6
Official Documentation NI_EMS_A03 Execution, Monitor &
Skill Development
W 7- W 10
Knowledge Transfer from Engineering
to Operations Team
NI_EMS_A04 Execution, Monitor &
Skill Development
W 7- W 10
Continuous Verification & Updation NI_OPT_A05 Improvement W 11
Inventory Control Transfer to
Customer
NI_NT_A06 Network Transfer W 12
Network Infrastructure
Network Inventory Management
Network Inventory Management is one of the Key Step in Transferring Network from
Engineering to Operations Team. It includes information Gathering, Verification ,
Documentation and Knowledge Transfer from Engineering to Operations Team.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

7. Network Infrastructure - Tools
Domain Activity Activity Code Activity Phase Time Period
OSS & Tools and Desktop Plan NI_PI_B01 Plan &Initialization W1 - W2
Installation & Integration NI_EMS_B02 Execution, Monitor &
Skill Development
W 7- W 10
Fault Management & Trouble
Ticketing System Setup & Automation
NI_EMS_B03 Execution, Monitor &
Skill Development
W 7- W 10
Start TT Dispatching using NOC team NI_EMS_B04 Execution, Monitor &
Skill Development
W 7- W 10
Continuous Monitoring &
Improvement
NI_OPT_B05 Improvement W 11
Tools Hand over to Customer NI_NT_B06 Network Transfer W 12
Network Infrastructure - Tools
Network Tools
• Tools including all product line NMS, OSS, Fault Management System,
Performance Management Systems and Trouble Ticketing Systems.
• Main Activities include Installation, Configurations, Integration and Automation.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

8. Operations & Maintenance Systems
Domain Activity Activity Code Activity Phase Time Period
Plan FLM and Support
Organization High Level
OM_PI_B01 Plan &Initialization W 5 - W 6
Implement Maintenance
Strategies
OM_EMS_B02
Execution, Monitor &
Skill Development
W 7- W 10
CM and PM Templates Design
& Implemenation
OM_EMS_B03
Execution, Monitor &
Skill Development
W 7- W 10
Field Maintenance Engineers
Training
OM_EMS_B04
Execution, Monitor &
Skill Development
W 7- W 10
Implementing FLM and SS and
integration with NOC
OM_EMS_B05
Execution, Monitor &
Skill Development
W 7- W 10
Customer Training for FLM
and SS
OM_EMS_B06
Execution, Monitor &
Skill Development
W 7- W 10
Optimization of FLM & SS
Activities
OM_OPT_B07 Optimization W 11
Transfer of FLM and SS to
Customer
OM_NT_B08 Network Transfer W 12
Operations & Maintenance Systems
Field Maintenance &
Support System (SS)
Support System includes
Spare Parts Management
Logistics Management
Security Management
Network Reporting
Management OSS&Tools
Management
• FLM and Support Organizations designing.
• Policies and Strategies designing for carrying out FLM and Support Systems Activities
.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

9. Processes & Report Templates
Domain Activity Activity Code Activity Phase Time Period
Initiate Processses & Reporting Temlates
design
PR_PI_A01 Plan &Initialization W 5 - W 6
Incident Management Process PR_PI_A02 Plan &Initialization W 5 - W 6
Change Management Process PR_PI_A03 Plan &Initialization W 5 - W 6
Site Access Management Process PR_PI_A04 Plan &Initialization W 5 - W 6
Help Desk Process PR_PI_A05 Plan &Initialization W 5 - W 6
Reporting Templates PR_PI_A06 Plan &Initialization W 5 - W 6
Customer feedback and approval for
processes and Templates
PR_PI_A07 Plan &Initialization W 5 - W 6
Start Fault Management using Incident
Management Process
PR_EMS_A08 Execution, Monitor & Skill
Development
W 7- W 10
Start Reporting using Designed Templates PR_EMS_A09 Execution, Monitor & Skill
Development
W 7- W 10
Customer Training for Processes & Reporting PR_EMS_A10 Execution, Monitor & Skill
Development
W 7- W 10
Optimization of Processes and Templates PR_OPT_A10 Optimization W 11
Hand over of Processes & Reporting
Templates to Customer
PR_NT_A11 Network Transfer W 12
Processes & Reports Templates
Processes & Reports
Templates
• Processes and Templates Designing.
• Customer Approval and Training.
• Optimization of Processes and Improvements in Templates.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

10. O&M HR Management
Domain Activity Activity Code Activity Phase Time Period
Plan Detail O&M organization HR_PI_A01 Plan &Initialization W 5 - W 6
Plan Head Cound and get
approval
HR_PI_A02 Plan &Initialization W 5 - W 6
Start Hiring Process HR_EMS_A03
Execution, Monitor &
Skill Development
W 7- W 10
Place all Resources in O&M
Organization
HR_EMS_A04
Execution, Monitor &
Skill Development
W 7- W 10
Kick Off NOC, FLM and
Support Departments
Operations
HR_EMS_A05
Execution, Monitor &
Skill Development
W 7- W 10
In House Training for FLM , FO
and Support Staff
HR_EMS_A06
Execution, Monitor &
Skill Development
W 7- W 10
Reveiew O&M Organization HR_OPT_A07 Optimization W 11
Transition of O&M HR to
Customer
HR_NT_A08 Network Transfer W 12
O&M HR Management
O&M HR Management
• Plan Head Count for O&M Organization.
• Get Approval and Start Hiring process.
• Training & Skill Development for NOC, FLM and Support Department.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

11. Users Migration
Domain Activity Activity Code Activity Phase Time Period
Need Analysis of
Migration
MI_PI_A01 Plan &Initialization W 5 - W 6
Plan Migration MI_PI_A02 Plan &Initialization W 5 - W 6
Verification of Plan
by Experts
MI_PI_A03 Plan &Initialization W 5 - W 6
Customer Approval MI_PI_A04 Plan &Initialization W 5 - W 6
Implementation of
Migration
MI_EMS_A05
Execution, Monitor &
Skill Development
W 7- W 10
Monitor and
Reporting
MI_EMS_A06
Execution, Monitor &
Skill Development
W 7- W 10
Customer Training
on Migrated System
MI_EMS_A07
Execution, Monitor &
Skill Development
W 7- W 10
Optimize Migration
Plan , if required
MI_OPT_A07 Optimization W 11
Users Migration
Users Migration
Legacy System is running in Customer Network and after deployment , users are
required to be migrated to new System. Planning, Analysis, Execution Migration and
monitoring customer experience are the key expects of users Migration.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

12. Knowledge Transfer
Domain Activity Activity Code Activity Phase Time Period
Plan Knowledge Transfer
Strategies
KT_PI_A01 Plan &Initialization W 5 - W 6
Design customized
Course Outlines &
Templates
KT_PI_A02 Plan &Initialization W 5 - W 6
Technical Class Room
Trainings
KT_EMS_A03
Execution, Monitor &
Skill Development
W 7- W 10
Technical On Job
Trainings
KT_EMS_A04
Execution, Monitor &
Skill Development
W 7- W 10
Design, Deploy, Operate
and Train Customer for
Customer Care
KT_EMS_A05
Execution, Monitor &
Skill Development
W 7- W 10
Non Technical Trainings KT_EMS_A06
Execution, Monitor &
Skill Development
W 7- W 10
Certified Customer
Engineers and
Technicians
KT_NT_A07 Network Transfer W 12
Knowledge Transfer
Knowledge Transfer
In BOT Model, the key to success is to empower customer to operate Network
efficiently. Customer will be trained to carry out operations smoothly including NOC,
FLM, Customer Care etc
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

13. Contractual Issues
Domain Activity Activity Code Time Period
Finalize SLA with customer SLA_01 W1
Finalize exact scope of work SW_02 W2
Finalize Exclusions EX_03 W3
Finalize Force Majuro FM_04 W4
Finalize Reporting Time lines TL_05 W5
Finalize Governance Model GM_06 W6
Finalize Extra work Scope EW_07 W7
Finalize 3rd Parties
Responsibilities
3P_08 W8
Finalize Penalties PL_09 W9
Sign Detailed MS Contract MS_99 W10
Contractual Issues
Contractual Issues
These are extra activities mentioned in context of Contract Management. If vendor is
moving towards Manage Services after building network. Below Items in Contract are
required to be focused and agreed with customer before MS kick off.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

14. Network Transfer
Domain Activity Activity Code Activity Phase Time Period
Final Acceptance by Customer and
Payment documents signed
MS_99 Contract Management W10
Network Ownership Transfer to
Customer
NT_100 Network Transfer W 12
Inventory Control Transfer to Customer NI_NT_A06 Network Transfer W 12
Tools Hand over to Customer NI_NT_B06 Network Transfer W 12
NOC Transfer to Customer OM_NT_A08 Network Transfer W 12
Transfer of FLM and SS to Customer OM_NT_B08 Network Transfer W 12
Hand over of Processes & Reporting
Templates to Customer
PR_NT_A11 Network Transfer W 12
Transition of O&M HR to Customer HR_NT_A08 Network Transfer W 12
Certified Customer Engineers and
Technicians
KT_NT_A07 Network Transfer W 12
Network Transfer
Network Transfer
Execution of Transition Phase of Operations & MaintenanceTransition Phase
The final phase of BOT is transfer of Network to Customer officially. After all sub
domains hand over including NOC, FLM , Tools, O&M Sub Systems, Processes &
Reporting Templates Officially hand over Network to customer after ensuring Final
acceptance is done by customer and all commercial documents are signed.
Network Build Network Operate Network Transfer
W 1 - W 4 W 5 - W 11 W 12
If Transfer is not part of the project, please consider
Transfer activities only as a case study

15. About ETS
Engineering & Technology Solutions (ETS) offers a broad range of complimentary Telecom Projects &
Operations Services and Consultancy including Deployment, Planning & Optimization, Managed Services,
Human Resource Consultancy, Project Management and Trainings to a wide range of Sectors including
Telecommunications, Information Technology, Networks etc
Engineering & Technology Solutions
To Empower Through Excellence
ICT Solutions & Services Company
Islamabad – Pakistan
www.etspk.com

16. www.etspk.com
Thanks You
For On Site or Remote assignments (Permanent or Contract) related to Telecom Manage Services ,
Operations, NOC don’t hesitate to contact undersigned:
Zeeshan Ahmed
Contact : +92 – 3034452001
Whatsapp : +92 – 3338742754
Email: zeeshanqau@hotmail.com