1. Key Skills
Project Management
Testing Delivery Management
Telecom Billing Operations
Technical & Business Consultation
Service Delivery
Business/ System Analysis
Client Relationship Management
Risk Management
Planning & Estimation
Team Building & Leadership
Strong record of scaling new heights of success and leaving a mark of
excellence on every step
Prince2 Certified with track record in completing projects related to wireless,
wireline, testing, operations and billing;
Profile Summary
Expertise in Billing Operations with extensive functional experience in
billing processes, procedures, and applications; expertise in performing
escalated billing work activity received from other Billing Operations
teams requiring in-depth data analysis
Skilled in in-depth revenue or usage data analysis in Billing like
Geneva(IRB),oracle BRM, network billing usage trending, assuring
revenue leakage, monitoring & analyzing revenue based data with
expert knowledge of Geneva (IRB/RBM) as well as Intec Mediation
Ability to analyze business and/or functional requirement documents for
testing purposes as well as to estimate testing effort, analyze change
requests and initiate the scheduling of QA tasks and dependencies.
Proficient in preparing & analyzing ad hoc reporting of billing data to
support Billing Operations and other departments for reporting,
budgeting, trending, troubleshooting
Track record in spearheading project management, Operation
Management activities including scoping, estimation, planning,
finalization of technical / functional specification, resource
administration and quality management for billing projects within
telecom industry
Excellence in growing business footprint, increasing profitability and
improving customer & stakeholder satisfaction; proficient in identifying
business process improvements and developing creative solutions to
improve efficiency of Billing Operations
Achievement oriented professional with excellent people management
skills and capabilities in managing change with ease
RAKESH NAMDEO TALELE
PROJECT MANAGER/Service Manager
Operations / Billing (Telecom)
rakesh.talele@gmail.com
+918888853294/8605641925/

2. Career Timeline
Education B.E. (Electronics & Instrumentation) from Mumbai University in 1999
Diploma in Engineering (DE) from Mumbai Board, with 1st Class in 1996
Diploma in Software Automated Testing from Seed InfoTech Private
Ltd. in 2006
Work Experience
Etisalat Telecom, UAE as Project Manager/Service Manager (6 month
contract via Omnix international LLC)
Project: Etisalat Telecommunication – UAE
Client: Etisalat telecom – UAE
Key Result Areas:
Managing project management activities for operations like
requirement, estimation, planning; participated in meetings with the
clients and ensuring all the activities are planned & delivered on time as
per SLAs
Scheduling of resources and tracking of small Project execution in
different phases like requirement gathering, planning, development
,testing etc
Assessing risk / diagnostic reviews on Project planning process &
revenue related processes and evaluate the adequacy of controls to
mitigate those risks
Formulating project plan in MS project & track the delivery till end of
software life cycle (product deployment & ready for launch) Conducting
various meetings with all stake holders & in-depth analysis, trending of
development plan with different components and other analysis as
required to resolve disputes
Creating ad hoc reporting of billing data for reporting, budgeting,
trending, troubleshooting, and various other requests from
management
Highlight:
Established and implemented ‘best practice’ processes resulting in
reduced costs & timely delivery
Successfully improved service delivery (technical / process)
Feb’16 till June16
Silverline
Technologies
Limited
Cognizant
Technology
Solutions Ltd.
Reliance
Infocom Ltd.
2000-2002 2002-2003 2003-2006
Tech Mahindra
Ltd.
2006-2016
Etisalat
Telecom-UAE
Feb 2016- Jun2016

3. Nov’06-Feb’16 Tech Mahindra,Pune as Project Manager
Growth Path:
Nov’06-Dec 08: Sr. Technical Associate
Jan-09- Mar12: Tech Lead
Mar 12- Feb’16: Project Manager
Projects:
Title: Vodafone Telecommunication – Qatar ( VFQ)
Client: Vodafone Telecom – Qatar
Duration : June12- Feb-16
Role : Service Manager/Operation Manager
Title: British Telecom Global Services : MNC Billing (Andes)
Client: British Telecom UK
Duration : June 09- June 12
Role: Project Manager (Test Service Manager)
Title: British Telecom Global Services Phoenix (SIT)
Client: British Telecom UK
Duration : Nov 06 – May 09
Role: System Integration Testing Team Lead
Highlight:
Worked as Billing Service Manager On-site, Qatar from Dec’12-Mar-14
Analyzed data to support evaluation of system defects or to develop
requirements for new functionality; troubleshooting defects
Successfully managed Operation’s requirements inside or around billing
systems (Billing, Rating, Interconnect, Mediation and Provisioning) and
translating it into operational workflow in addition to integration and
support aspects between Billing Systems Chain and other systems like
CRMS, Fraud Management Systems
Established & Stabilized billing operations processes
Managed all billing activities of postpaid, prepaid & fix line; Billing
Support L1/L2 /L3 team offshore as well as onsite and billing issue &
guided the team whenever needed
Provided support and achieved CMMI-SVC1.5 service level maturity
certification for TechM and client visits at offshore
Worked as SIT Delivery Manager with the growth of project &
organization
Prepared the Traceability Matrix, Defect Matrix and Effort Matrix
Expanded the team from 6 to 15 over the span of 2 years by identifying
requirements and recruiting
Led the team of Testers, Sr. Tester, Automation Tester & Team Lead

4. Sep’03-Oct’06
Dec’02-Sep’03
Nov’00-Nov’02
Technical Skills
Reliance Infocom, Mumbai as System Admin/Support Team lead
Project: Mediation for Voice and Data Services( BSS )
Client: Reliance Infocom
Cognizant Technologies Ltd, Pune as Software Engineer
Project: Telecheck External Database Maintenance
Client: Telecheck International Inc. Houston, U.S.A
Silver Line Technologies Ltd, Mumbai as Programmer Analyst
Project: Host -1000 (Hotel Open System Technology)
Client: Nepal, Delhi, Mumbai
---------------------------------------------------------------------------------------------
Operating Environments: Sun Solaris, HP Unix, Red Hat Linux, Windows
NT/2000
Programming Languages: C, CGDC
Databases: PL/SQL, MS Access, Oracle
Others: UNIX, Microsoft Visio, Visual Source Safe, PVCS
Dimension, Automated Testing Tools QTP /Win
Runner, Quality Center 10.0, Geneva IRB,
OBRM, Intec Mediation
-----------------------------------------------------------------------------------------------
Personal Details
Date of Birth: 9th September 1975
Languages Known: English, Marathi & Hindi
Present Address: Pune
Permanent Address : Aditya Complex Monali –P1 Wing, Flat No: 504, Pimple
Gurav, Near Navi Sanghavi, Pune-27, India
Marital Status: Married (No. of Dependents:3)
Passport No.: H5794527 (Expiry Date: 31st August 2019)

5. ANNEXURE
At Etisalat Telecommunication
Title: Etisalat Telecommunication – UAE
Client: Etisalat Telecom - UAE
Duration: Feb’16 –Jun 16
Team Size: 10
Role: Project Manager
Operating System: Sun Solaris 8.0, Windows NT.
Database: Oracle 10
Tools: BSCS, Siebel CRM,EBW
Description: The objective of the Etisalat telecom projects is to support various system
including billing system available for UAE country with multiple currencies &
deliveredthroughcommonsetof business processes (Deliver Service, Support
Customer, Bill)
Key Result Areas:
 Managing projectmanagementactivities foroperations like estimation, planning,quality assurance
 Ensuring all the details get on-time from all stake holders
 Conducting stakeholder meet to agree on estimation, plan & delivery plan,SOW
 Stabilizing and standardizing process for execution of project plan
 Facilitating resource planning & quality review for deliverable for each release
 Planning of project in microsoft project (.mpp) & execute as per agreed timeline
 Aligning project to Etisalat Quality standards
At Tech Mahindra
Title: Vodafone Telecommunication – Qatar (VFQ)
Client: Vodafone Telecom - Qatar
Duration: Jun’12 – Feb’16
Team Size: 15
Role: Service Manager/Billing Operation Manager
Operating System: Sun Solaris 8.0, Windows NT
Database: Oracle 10
Tools: Oracle BRM7.3.1, Siebel CRM
Description: The objective of the Vodafone billing project was to support various system
including billing system available for Qatar country with multiple currencies &
deliveredthroughcommonsetof businessprocesses(De-liver Service, Support
Customer, Bill) on Oracle Billing platform (OBRM)
Key Result Areas:
 Managed all billingactivitiesof postpaid,prepaid& fix line; Billing Support L1/L2 /L3 team offshore
as well as onsite and billing issue & guided the team whenever needed
 Facilitated trial and production bill run for mobility and fix line stack
 Delivered as per agreed quality standards& all SLAs are met
 Ensured billing activities were executed as per agreed schedule with min zero issues
 Stabilized and standardized process and improved service (technical / process)
 Delivered within budget & current strength
 Planned resource & quality review for deliverable for each release
 Aligned project to TechM’s Quality standards

6. Title: British Telecom Global Services : MNC Billing (Andes)
Client: British Telecom UK
Duration: Jun’09 – Jun’12
Team Size: 12
Role: Test Manager
Operating System: Sun Solaris 8.0, Windows NT.
Database: Oracle 8
Tools: IRB 3.0.27, Visual Source Safe 6.0, HP Quality Centre 9.2
Description: The objective wasthe MNCbilling(Andes) projectistologicallycombinevarious
legacies billing system available for each country with multiple currencies &
deliveredthroughcommonsetof business processes (Deliver Service, Support
Customer,Bill) on StrategicBilling Platform ( Convergys Infinys Billing System )
Key Result Areas:
 Initiated project, test planning, estimation, reviews and schedules with BT Delivery Manager
 Defined Test Strategy criteria, Test Plan
 Tracked project delivery progress at high level and make sure it is on track & timely delivered
 Worked with client for updates related to delivery and escalations and test planning
 CoordinatedwithE2E& ComponentDesigners,TI,ASG,&E2E testteam ontechnical issues,thereby
ensuring that the problems reported are resolved in a timely manner
 Conductedlearningsessionanddefectpreventionmeetingsonanongoingbasisensuringthat there
is continuous learning within the team
 Facilitated Internal Quality Audit, Project health checkup
 Prepared:
o Estimationfor the process/program; ball park estimation as well as FTP (functional Test point)
estimations
o Defect Matrix, Effort Matrix
 Communicated with client with daily scrum to follow Agile Testing Methodology
 Updated monthly billing in Resource Utilization System
 Reviewed estimates provided by team leads ensuring that quoted effort is in proportion to the
business requirement/change
 Provided delivery progress reports (RAG status) back to senior management & stack holders
showing blockers and risks focus
 Guided team on SDK principles and ensure SDK compliance are met in global area
Title: British Telecom Global Services Phoenix (SIT)
Client: British Telecom UK
Duration: Nov’06 – May’09
Team Size: 10
Role: SIT Team Lead
Language: UNIX Scripting, C
Operating System: Sun Solaris 8.0, Windows NT.
Database: Oracle 8
Tools: Geneva Billing 5.3.43, IRB 3.0.27, Visual Source Safe 6.0, HP Quality Centre 9.2
Description: Standard environment for providing consistent platform for BTGS business
operations across multiple countries. The business operations include Billing,
SalesandService.SOEProgrammedcoversEuropeancountrieslikeNetherlands,
Belgium, Germany, Nordics, Spain, France, UK, Irelands and includes Asia and
America. . The SOE Architecture is based on Converges Geneva v5 Billing
System.The objective of the SOEproductharmonization project (BTGS Phoenix
Geneva) is to logically combine various products available for each country
(InvoicingCompany) withmultiple currencies & delivered through common set
of businessprocesses(e.g.DeliverService, Support Customer, Bill etc.) Ensures
harmonization of product portfolio, uses standard set of systems and tools.
Key Result Areas:
 Gatheredbusinessrequirementsand specifications; prepared test cases & test plan & test strategy
 Reviewed test plan, test specification & test strategy
 Prepared the Traceability Matrix, Defect Matrix and Effort Matrix
 Interacted with client with daily scrum to follow Agile Testing Methodology
 Tracked the project progress through different matrix

7. At Reliance Infocom
Title: Mediation for Voice and Data Services ( BSS )
Client: Reliance Infocom
Duration: Sep’03 – Oct’06
Team Size: 12
Role: Team Lead (Analysis, Coding, Implementation and Testing)
Language: C, Unix scripting, CGDC
Operating System: Sun Solaris 8.0, Windows NT
Database: Oracle 8, ISAM
Tools: Microsoft Visual Source Safe, Clear Case, Clear Quest
Description: INTEC – Intermediate wasaUnix basedmediationsoftware system.Mediationis
the module of project tocollectWirelessCDRfromLucent5ESS Switch,Wireline
CDR from Ericsson Switch, Prepaid CDRs from the Comverse Prepaid Platform,
SMS CDR from the Motorola SMSC gatewayandData CDR fromthe PDSN switch
and Convertthe Raw records into appropriate formatinASCIIandsendthe CDR
(Call Detail Records) indifferentformatforDownstreamApplicationLikeBilling,
Fraud management, Dicision Support
At Cognizant Technologies Ltd.
Title: Telecheck External Database Maintenance
Client: Telecheck International Inc. Houston, U.S.A.
Duration: Dec’02 – Sep’03
Team Size: 10.
Role: Team Member (Analysis, Coding, Implementation and Testing)
Language: C, C++. DCL Command Procedures
Operating System: Sun Solaris Unix, OpenVMS AXP V6.2, Windows NT
Database: Betrieve, Oracle 8
Tools: PVCS, Microsoft Visual Source Safe
Description: Telecheck InternationalInc.isthe world'sleadingproviderof check acceptance,
electronicpaymentsandcollectionservices.Theyhelpmore than228,000 retail,
financial institution, grocery and other industry clients to reduce risk, increase
profitability, and streamline operations.
TeleCheck's check acceptance and electronic commerce services helped
businesses safely accept payment at the point of sale, by telephone, over the
Internet, or through recurring payments. Their recovery services assure high
collections through a variety of collection programs.
At Silver line technologies Ltd.
Title: Host -1000
Client: Nepal, Delhi, Mumbai
Duration: Nov’00 to Nov’02
Team Size: 6
Role: Team Member (Analysis, Coding, Implementation and Testing)
Language: C
Operating System: ScoUnix, HP Unix Server
Database: Proprietary Database/Kisam
Project Description: Hotel Open System Technology was developed in Sco Unix 5.0 and C. This was
implemented at 13 sites in India and Nepal. This product tracked of all the
functionsof the hotelsandgeneratesreports,which were usedbymanagement
of the hotels for increasing the efficiency and revenue of the hotel.