Flint Professional Services PortfolioCustomer references<br />1<br />Ref: Flint_0905-0056-Issue2.0                        ...
What we do<br />2<br />Ref: Flint_0905-0056-Issue2.0                                                                      ...
Professional Service Index<br />3<br />Ref: Flint_0905-0056-Issue2.0                                                      ...
 Technical Management and Coordination
  Feasibility Studies
  Product Design and Software Development
  Network Design and Planning
  Configuration Management
  Site Management
  Installation and Commissioning
  Application Verification
  Multi Vendor Conformance & Interoperability Test
  Revenue Assurance
  Integration & Migration
  O&M Management & Performance Assessment
  Network Performance Analysis
  Network Intelligence & Investigation
  Training  & Accreditation
Specialist Resourcing
 Project Management
 Mobile Packet Core expertise
 Mobile Circuit Core expertise
Specialist Consultancy
 Expert Technical Witness
 Home Office </li></li></ul><li>Flint is using structured project management to deliver Ericsson projects<br />Project Man...
Flint is helping to resource Starent projects with specialists in mobile packet core domain <br />Mobile Packet Core exper...
Mobile Circuit Core expertise<br />Flint is helping to resource T-Mobile projects with specialists in mobile circuit core ...
Flint has helped Ericsson and O2 manage testing activities for the Nortel Packet core swap out<br />Customer business chal...
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Introducing Flint Professional Services Presentation Issue2.0 Jd

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Introducing Flint Professional Services Presentation Issue2.0 Jd

  1. 1. Flint Professional Services PortfolioCustomer references<br />1<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />
  2. 2. What we do<br />2<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Professional Services<br />Specialist Resourcing<br />Managed Services<br />Specialist Consultancy<br />
  3. 3. Professional Service Index<br />3<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br /><ul><li>Managed Services
  4. 4. Technical Management and Coordination
  5. 5. Feasibility Studies
  6. 6. Product Design and Software Development
  7. 7. Network Design and Planning
  8. 8. Configuration Management
  9. 9. Site Management
  10. 10. Installation and Commissioning
  11. 11. Application Verification
  12. 12. Multi Vendor Conformance & Interoperability Test
  13. 13. Revenue Assurance
  14. 14. Integration & Migration
  15. 15. O&M Management & Performance Assessment
  16. 16. Network Performance Analysis
  17. 17. Network Intelligence & Investigation
  18. 18. Training & Accreditation
  19. 19. Specialist Resourcing
  20. 20. Project Management
  21. 21. Mobile Packet Core expertise
  22. 22. Mobile Circuit Core expertise
  23. 23. Specialist Consultancy
  24. 24. Expert Technical Witness
  25. 25. Home Office </li></li></ul><li>Flint is using structured project management to deliver Ericsson projects<br />Project Management and Contract Assurance<br />4<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Specialist Resourcing<br />Customer business challenge<br />Short term need to manage a peak of concurrent projects<br />Specialist customer process project management knowledge<br />Delivering projects in a risk controlled, cost effective way according to agreed supply contract<br />Technical and Commercial understanding of contracted deliverables<br />Support needed from a supplier<br />Additional project management capability<br />Diverse project management process understanding<br />Strong, delivery and business focused management <br />Flint delivers<br />Ability to use generic project management processes<br />Proven ability to successfully manage projects of significant size<br />Strong understanding of the latest technologies<br />Benefits<br />Flexibility in capability dependant on project execution workload<br />Reduced OPEX<br />
  26. 26. Flint is helping to resource Starent projects with specialists in mobile packet core domain <br />Mobile Packet Core expertise<br />5<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Specialist Resourcing<br />Customer business challenge<br />Efficiently sourcing permanent and temporary technical specialist engineers with packet core competence<br />Global provision via a single service provider (UK, Australia, Germany, France, Hungary,<br /> Qatar, Romania, South Africa, Ireland, Netherlands, Portugal and Ghana)<br />Support needed from a supplier<br />Recruitment of people with recognised key competencies in mobile<br /> packet core technologies / IP infrastructure<br />Fast ramp up of recruitment services to meet business needs<br />Flint delivers<br />Great people with the right competence and capability<br />Genuine appreciation of realisable business benefits<br />Proven ability to understand your technical scope<br />Proposed alternative solutions to ensure the most cost effective outcome<br />Fast mobilisation<br />Managed and accountable performance<br />Benefits<br />Reliable and proven competence selected by credible technical recruiters<br />An expedient cost effective solution <br />
  27. 27. Mobile Circuit Core expertise<br />Flint is helping to resource T-Mobile projects with specialists in mobile circuit core domain <br />6<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Specialist Resourcing<br />Customer business challenge<br />Efficiently sourcing permanent and temporary technical specialists engineers with circuit competence<br />Global provision via a single service provider <br />Support needed from a supplier<br />Recruitment of people with recognised key competencies in mobile circuit core technologies<br />Fast ramp up of recruitment services to meet business needs<br />Flint delivers<br />Great people with the right competence and capability<br />Genuine appreciation of realisable business benefits<br />Proven ability to understand technical scope<br />Proposed alternative solutions to ensure the most cost effective outcome<br />Fast mobilisation<br />Managed and accountable performance<br />Benefits<br />Reliable and proven competence selected by credible technical recruiters<br />An expedient cost effective solution <br />
  28. 28. Flint has helped Ericsson and O2 manage testing activities for the Nortel Packet core swap out<br />Customer business challenge<br />Test management process for Ericsson mobile packet platforms<br />Secure test methodology provision to ensure confidence of implementation<br />Support needed from a supplier<br />To determine the test and verification objects for the implementation of the new Ericsson SGSN and GGSN platforms to ensure fit within the existing O2 network and services portfolio<br />Flint delivered<br />Test management capability with proven understanding of appropriate methodologies<br />Significant technical expertise in appropriate vendor platforms to support verification activities <br />Benefits<br />Project timescales met to support implementation<br />Confidence that the product was fit for purpose and hence network implementation<br />Technical Management & Coordination<br />7<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  29. 29. Managed Service<br />Technical Management & Coordination<br />Flint is helping Starent and Vodafone manage testing activities for the Ericsson packet core swap out<br />Customer business challenge<br />Test management process for Starent mobile packet platforms<br />Secure test methodology provision to ensure confidence of implementation<br />Support needed from a supplier<br />To determine the test and verification objects for the implementation of the new Starent SGSN and GGSN platforms to ensure fit within the existing Vodafone network and services portfolio<br />Flint delivers<br />Test management capability with proven understanding of appropriate methodologies<br />Significant technical expertise in appropriate vendor platforms to support verification activities <br />Benefits<br />Single point of coordination of multi country requirements<br />Customer confidence as activity managed by highly competence independent provider<br />8<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />
  30. 30. Managed Service<br />Technical Management & Coordination<br />Flint is supporting Lebara tomanaging testing activities for the network deployment of the Ericsson Charging System 4.0<br />Customer business challenge<br />Defining the methodology for the acceptance of the charging system platform from Ericsson including Lebara customisations and interconnects<br />No loss of billing data during introduction<br />Support needed from a supplier<br />Acceptance planning which supports revenue auditable implementation<br />Flint delivers<br />Acceptance methodologies<br />Definition of acceptance tests<br />Agreement of acceptance plan with Ericsson<br />Attendance at Ericsson/Lebara meetings<br />Preparing Lebara staff for operational readiness<br />Benefits<br />Mentoring and knowledge transfer to Lebara in vendor acceptance testing processes and mechanisms<br />Readying Lebara for operational service<br />9<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />
  31. 31. Flint defined Ericsson’s proposal for the outsourcing of BT Network Operations <br />Customer business challenge<br />To win the outsourcing of BT’s Network Operations<br />Support needed from a supplier<br />The understanding of BT’s Network Operations<br />Staffing and costs<br />Viable proposal to present to BT<br />Flint delivered<br />Feasibility study<br />Methodology for the outsourcing agreement<br />Cost saving model<br />Benefits<br />Timely specialist resources available with innovative business models<br />Helped develop ongoing business for the support of ‘legacy’ and 21C networks<br />Supported discussions regarding other opportunities for Ericsson<br />Feasibility Studies<br />10<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  32. 32. Flint has developed a bespoke tool set for configuration management in mobile and data networks <br />Customer business challenge<br />Increasing end user experience by ensuring network configuration is optimized efficiently at lowest cost<br />Support needed from a supplier<br />Application tool set and CM process definition <br />Flint delivers<br />Specialist expertise in configuration databuild management<br />Requirements capture, definition and development of bespoke software applications<br />Customer support, training and user documentation<br />Usable applications based on extensive engineer hands on experience<br />Benefits<br />Application provides a non invasive approach to CM auditing<br />User friendly environment<br />Low impact on operator resources and time<br />Product Design & Software Development<br />11<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  33. 33. Flint has developed a bespoke tool set for performance management in mobile networks <br />Customer business challenge<br />Near real time understanding of the demands and stresses on networks<br /> and vital systems<br />Support needed from a supplier<br />Detailed trending of your network utilization, act with confidence and decide <br /> how much to sweat your precious network resources<br />Focus on resolving issues and improving performance, rather than mining data<br />Achieving a best in class network<br />Flint delivers<br />Objective independent auditing and analysis<br />Ability to use generic project management processes<br />Proven ability to successfully manage projects of significant size and scope<br />Bring together specialist synergies to deliver on the latest technologies<br />Benefits<br />Make better use of staff and budgets<br />Reduce the time to detecting performance issues <br />Increase the time to resolution of performance issues<br />Benefit from Flint’s extensive experience and knowledge in the mobile telecoms industry, all of which are built-in to our automated analysis and reports<br />Product Design & Software Development<br />12<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  34. 34. Flint is helping Ericsson design and plan T- Mobile’s network <br />Customer business challenge<br />T-Mobile is redesigning it’s core network for soft switch implementation<br />T-Mobile is redesigning it’s network for a shared radio access network (MBNL)<br />Support needed from a supplier<br />In depth expertise of the network design and planning processes both within Ericsson and T-Mobile<br />Flint delivers<br />15+ years of network design and planning experience <br />In depth knowledge of existing and new layered network architecture <br />Developed and evolved / improved processes to meet business needs<br />Training and mentoring<br />Benefits<br />Cost control<br />Mentoring and knowledge transfer to build competence whilst ensuring fast mobilisation<br />Network Design and Planning<br />13<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  35. 35. Flint is helping Ericsson design and plan O2’s packet corenetwork <br />Customer business challenge<br />O2 is migrating it’s packet core network from Nortel to Ericsson<br />Support needed from a supplier<br />Packet core requirements capture<br />In depth expertise of the Ericsson products and how new technologies could be implemented in the network<br />High level and detailed level network design <br />Flint delivers<br />15+ years of network design and planning experience <br />In depth technical knowledge of packet data technologies and supporting architectures<br />Detailed knowledge of Ericsson products and technologies<br />Training and mentoring<br />Benefits<br />Technical guidance and advice <br />Mentoring and knowledge transfer to build competence whilst ensuring fast mobilisation<br />Network Design and Planning<br />14<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  36. 36. Flint is improving network quality for o2<br />Customer business challenge<br />Increasing end user experience by ensuring network configuration is optimized efficiently<br />Support needed from a supplier<br />A detailed understanding of typical GSN environments<br />Specialist expertise in configuration databuild management<br />Ability to implement continuous improvement in network data structures<br />Flint delivers<br />Advisory support for configuration management, design, implementation and system management<br />Automated configuration management solutions<br />Customisationfor all network topologies<br />Benefits<br />Operational excellence as a competitive advantage, an observable improvement in user experience and quality of service<br />Reduced OPEX<br />Configuration Management<br />15<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  37. 37. Flint is managing site activities for Ericsson<br />Customer business challenge<br />Site activities managed within all statutory and customer contractual requirements<br />Short term need to manage a peak of activities<br />Ability to provide the service internationally<br />Support needed from a supplier<br />Flexibility to meet project requirements including H&S and CDM<br />Fast mobilisation<br />Ericsson specific product and service knowledge<br />Flint delivers<br />Flexibility to meet peaks of site management activity<br />Proven industry experience over a number of years<br />Genuine understanding of statutory requirements<br />Specific vendor product and process knowledge<br />Benefits<br />Flexibility to meet short terms needs without increasing permanent headcount<br />Using an established trusted service provider known to operators<br />Site Management<br />16<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  38. 38. Flint is helping to rationalize test environments for Ericsson<br />Customer business challenge<br />Rationalization of test facilities to strict budget and timescales<br />Maintenance of ongoing test programmes<br />Crucial delivery dates to free up business real estate <br />Support needed from a supplier<br />Fast mobilisation<br />Flexible working to ensure support of existing test programmes within the overall original project timescales<br />Flint delivers<br />Installation and commissioning engineers with experience of Ericsson and other non Ericsson equipment and practices<br />Flexible approach to installation / commissioning programmes to meet business needs<br />Solutions to installation engineering issues and risks<br />Benefits<br />Test environment successfully relocated with minimum down time<br />Test programmes maintained<br />Reduction in OPEX<br />Installation & Commissioning<br />17<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  39. 39. Flint is managing MVCT activities for Ericsson and BT<br />Customer business challenge<br />To support interoperability of network elements/nodes within a multivendor network<br />Support needed from a supplier<br />Help/Response to technically manage, analyse and perform testing for a multivendor network deployment<br />Flint delivers<br />Inter-Vendor Review of Compliance<br />Vendor Development Testing<br />Generic Inter-Operability Testing (IOT)<br />Multi Vendor Integration<br />Benefits<br />Independent issue assessment <br />Joint vendor IOT report with a mutually agreed list of compliances and/or non compliances and any agreed resolutions<br />Multi Vendor Conformance & Interoperability Test<br />18<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  40. 40. Flint verified Inmarsat’s pre-paid charging system <br />Customer business challenge<br />To be confident that the system accurately charged for the services<br />Support needed from a supplier<br />Agree scope for all call cases and services for revenue assurance check<br />Audit definition for CDR format and fields<br />Validate CDR collection method and processing<br />Performance of individual CDRs or volume traffic generation<br />CDR correlation and reconciliation<br />Flint delivered<br />End to end charging revenue flow<br />Validation of charging output generation process <br />Benefits<br />Proven data collection and post processing<br />Accuracy of charging system<br />Revenue Assurance<br />19<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  41. 41. Flint helped Ericsson and O2 migrate from Nortel to Ericsson packet core <br />Customer business challenge<br />Migrate from a legacy system to a true 3G network solution <br />Support needed from a supplier<br />Expertise in planning and implementation for the transition of radio resources from the legacy Nortel SGSN’s to the Ericsson implementation<br />Expertise in planning and migration of consumer and corporate APN’s from the existing Nortel GGSN’s to Ericsson <br />Flint delivers<br />Migration competence gained and developed over a number of years<br />Change over process knowledge and methodologies to ensure successful migration activities are achieved <br />Benefits<br />Low risk transition achieved<br />Lowest possible impact to end customer experience<br />Integration & Migration<br />20<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  42. 42. Flint supported Ericsson and Inmarsat in migrating R-BGAN from Thuraya to I-4 satellites <br />Customer business challenge<br />Migrate R-BGAN from Thuraya satellite infrastructure to Inmarsat’s newly deployed I-4 satellite system <br />Support needed from a supplier<br />Expertise in planning and implementation for the transition of radio resources from the legacy Thuraya to the I-4 system<br />Flint delivers<br />Migration competence gained and developed over a number of years<br />Change over process knowledge and methodologies to ensure successful migration activities are achieved <br />Benefits<br />Low risk transition achieved<br />Zero impact to end customer experience<br />Delivered considerable cost savings over project budget<br />Integration & Migration<br />21<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  43. 43. Managed Service<br />Integration & Migration<br />Flint is helping Ericsson and H3G with the integration and testing of new VAS platforms and services<br />Customer business challenge<br />Competence and resources for the integration of new VAS platforms and services <br />Support needed from a supplier<br />Provision of expertise in test planning and implementation of VAS <br />Additional resources with key specialist competence<br />Flint delivers<br />Understanding of leading edge diverse VAS platforms and services <br />Multi skilled resources with end to end project life cycle knowledge<br />Benefits<br />Flexible and fast implementation of VAS services<br />Tailored integration and testing to facilitate new end customer service launches<br />22<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />
  44. 44. Flint has trained Inmarsat engineers in mobile core technologies<br />Customer business challenge<br />Fast competence build up for R-BGAN and BGAN networks for Pre Paid, Intelligent networks, MoIP, GPRS and APN design<br />Support needed from a supplier<br />Relevant up to date training<br />Intensive fast build up of competence<br />Flint delivers<br />Bespoke training packages to meet customer needs<br />Flexible locations (on site as required) and attendee rates<br />Appropriate documentation carefully targeted for engineers<br />Benefits<br />Fast competence build<br />Cost effective solution as held on customer’s sites<br />Specifically targeted towards the Inmarsat network <br />Training & Accreditation<br />23<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  45. 45. Flint has trained O2 engineers in mobile core technologies<br />Customer business challenge<br />Fast competence build up for R-BGAN and BGAN networks for Pre Paid, Intelligent networks, MoIP, GPRS and APN design<br />Support needed from a supplier<br />Relevant up to date training<br />Intensive fast build up of competence<br />Flint delivers<br />Bespoke training packages to meet customer needs<br />Flexible locations (on site as required) and attendee rates<br />Appropriate documentation carefully targeted for engineers<br />Benefits<br />Efficient competence build as targeted towards O2’s specific requirements<br />Held on customer’s sites with least disruption to ongoing activities<br />Targeted towards the O2 network structure and requirements<br />Training & Accreditation<br />24<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  46. 46. Flint has trained engineers in Starent GSN technologies<br />Customer business challenge<br />Fast competence build up for Starent SGSN and GGSN<br />Support needed from a supplier<br />Relevant up to date training<br />Intensive fast build up of competence<br />Flint delivers<br />Bespoke training packages to meet customer needs<br />Flexible locations (on site as required) and attendee rates<br />Appropriate documentation carefully targeted for engineers<br />Benefits<br />Engineers Gained wider understanding of data technology<br />Cost effective solution as held on customer’s sites<br />Specifically targeted towards the Starent product provision to live customers <br />Training & Accreditation<br />25<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Managed Service<br />
  47. 47. Flint utilised its expertise and reputation to help resolve France Telecom $800M law suit in the Middle East <br />Customer business challenge<br />Defence of a high profile law suit covering billing fraud <br />Find a credible independent technical witness prepared to work in a confrontational environment<br />Support needed from a supplier<br />Trustworthy, credible and independent <br />In depth network expertise including accounting and billing technical expertise<br />Flint delivers<br />Cultural understanding <br />Recognised and independent expert analysis and recommendations<br />Benefits<br />Expedient conclusion<br />Successful conclusion supporting a continued customer / operator relationship <br />Expert Technical Witness<br />26<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Specialist Consultancy<br />
  48. 48. Professional Services - Why choose Flint?<br />27<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />Always striving to realise customer business benefits <br />Broad and deep understanding of today’s technology<br />Customer<br />Managed and <br />accountable performance<br />Fast, efficient mobilisation<br />Providing alternative solutions that provide the best possible cost effective outcomes<br />Great people with the right competence and capability<br />PROVEN PERFORMANCE<br />
  49. 49. “always working with great people”<br />28<br />Ref: Flint_0905-0056-Issue2.0 Date: 15/09/2009<br />

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