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Cultivate Empathy
Building Your
Mental Health
Toolkit
present:
October 2022
Candice Heidebrecht
Founder, CEO
candice@cultivate-empathy.com
EQ skills programs that empower people to
create inclusive organizational cultures.
⬡ 10+ years teaching practical application of
EQ skills for sales teams
⬡ Anti-racism student
⬡ M.A. Applied Anthropology, thesis on
organizational change
© 2022 Cultivate Empathy, LLC. All Rights Reserved.
Agenda
1. Managing your emotions
2. Responding to microaggressions
3. Practical Steps to Develop Your EQ
4. Q&A
If only I could
prove myself…
The Power of EQ
Self: Conquer fears, doubts, and insecurities
Social: Enhance relationship skills
Reduce Stress
Be an Effective Leader
Gracefully React to Constructive Criticism
Defuse Conflict
When You Drop
Your Basket
Emotional
Reaction Cycle
The
Stress
Cycle
of
Emotional
Responses
Create Safety
When no one can kill the tiger, “I know how you feel”
isn’t enough.
1. Exercise
2. Deep breaths
3. Laughter
4. Crying
5. Affection (hugs!)
6. Creative expression
7. Positive social interactions
Responding
to Bias
When you choose to.
Context Decisions
Do I want to spend the energy to shift this person’s thinking/behavior?
How much do I value the relationship?
Can I give them the grace to evolve?
How difficult will this be?
In the Room
Be Curious
● “Can you tell me what you mean by that?”
● “What leads you to that conclusion?”
Restate or Paraphrase
● “I think I heard you saying ______
(paraphrase their comments). Is that right?”
Challenge the Stereotype, Share Your Experience
● “I’ve learned that ____________.” “My
experience has been completely different.”
Say STOP
● “Just stop. It’s not funny.”
One on One
Separate Intent from Impact
● “While you didn’t intend to convey ____, the
words you used can send a message that….”
● Focus on the person’s exact actions or words, not
who they are as a person.
Appeal to Shared, Core Values
● “I know you are someone who cares a lot about
_____. What I just heard doesn’t live up to that.”
Promote Empathy
● “How would you feel if someone said that
about/did that to your sister or girlfriend?”
Accountability & Asks
● Commit to learning more, doing better
“What happened didn’t sit right with me – are you
open to talking about that?”
Gaslighting is just as traumatic as the act of bias.
If they’re recalcitrant or unwilling to change:
● Talk to mutual colleagues
● Build coalitions and get validation
● Report to HR
You’re Not Alone
Practical
Actions to
Build Your
Emotional
Intelligence
Employees are .
more likely to stay for a
manager with
High Emotional
Intelligence.
Gallup 2016
© 2022 Cultivate Empathy, LLC. All Rights Reserved.
4x
Belonging
Fairness
Authenticity
Practice curiosity & empathy
⬡ How can I empower them?
⬡ Share a vulnerable story
⬡ How can I make my team feel
safer to be authentic?
Create a Culture of Belonging and Growth
⬡ What am I feeling? What am I
making this situation mean?
⬡ Am I being authentic?
⬡ What can I do differently the
next time?
⬡ Ask for feedback
⬡ Model accountability
⬡ Am I promoting fairness?
Grow & Do Better
Create Belonging
Self-Aware
© 2022 Cultivate Empathy, LLC. All Rights Reserved.
Narrator and
Protagonist
You can’t control what
happens to you,
but you have complete control
over what it means.
Self-Awareness:
Unpack the Story
What
It means…
Past pattern?
New Story
Next time
Learn
The New Social Learning by
Tony Bingham, Marcia Conner
Practice
Develop Your EQ Skills
Focus on Self-Awareness, Curiosity, and Accountability
© 2022 Cultivate Empathy, LLC. All Rights Reserved.
Self-Awareness Curiosity Accountability Coach Club
Self-Assess
Insight by Tasha Eurich Dare to Lead
by Brene Brown
Emotional Intelligence 2.0 by
Travis Bradberry, Jean Greaves
*2022 MIT Sloan **2016 Gallup
© 2022 Cultivate Empathy, LLC. All Rights Reserved.
Develop your self-awareness, curiosity, and accountability skills.
Share your journey with your team and invite them to invest in their own EQ
skills development.
Action Items
Summary
The strongest
predictor of
job
performance
-TalentSmart 2014
Improved
health & life
satisfaction.
-Ohio State
University 2021
Higher EQ =
Lower Risk of
Depression
-Northcentral
University 2018
Effective
leaders have
higher EQ,
regardless of IQ
-Frontiers in
Psychology 2018
A Top 10 Vital
Skill
-World Economic
Forum 2020

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Building Your Mental Health Toolkit Webinar

  • 1. Cultivate Empathy Building Your Mental Health Toolkit present: October 2022
  • 2. Candice Heidebrecht Founder, CEO candice@cultivate-empathy.com EQ skills programs that empower people to create inclusive organizational cultures. ⬡ 10+ years teaching practical application of EQ skills for sales teams ⬡ Anti-racism student ⬡ M.A. Applied Anthropology, thesis on organizational change © 2022 Cultivate Empathy, LLC. All Rights Reserved.
  • 3. Agenda 1. Managing your emotions 2. Responding to microaggressions 3. Practical Steps to Develop Your EQ 4. Q&A
  • 4. If only I could prove myself…
  • 5. The Power of EQ Self: Conquer fears, doubts, and insecurities Social: Enhance relationship skills Reduce Stress Be an Effective Leader Gracefully React to Constructive Criticism Defuse Conflict
  • 8. Create Safety When no one can kill the tiger, “I know how you feel” isn’t enough. 1. Exercise 2. Deep breaths 3. Laughter 4. Crying 5. Affection (hugs!) 6. Creative expression 7. Positive social interactions
  • 10. Context Decisions Do I want to spend the energy to shift this person’s thinking/behavior? How much do I value the relationship? Can I give them the grace to evolve? How difficult will this be?
  • 11. In the Room Be Curious ● “Can you tell me what you mean by that?” ● “What leads you to that conclusion?” Restate or Paraphrase ● “I think I heard you saying ______ (paraphrase their comments). Is that right?” Challenge the Stereotype, Share Your Experience ● “I’ve learned that ____________.” “My experience has been completely different.” Say STOP ● “Just stop. It’s not funny.”
  • 12. One on One Separate Intent from Impact ● “While you didn’t intend to convey ____, the words you used can send a message that….” ● Focus on the person’s exact actions or words, not who they are as a person. Appeal to Shared, Core Values ● “I know you are someone who cares a lot about _____. What I just heard doesn’t live up to that.” Promote Empathy ● “How would you feel if someone said that about/did that to your sister or girlfriend?” Accountability & Asks ● Commit to learning more, doing better “What happened didn’t sit right with me – are you open to talking about that?”
  • 13. Gaslighting is just as traumatic as the act of bias. If they’re recalcitrant or unwilling to change: ● Talk to mutual colleagues ● Build coalitions and get validation ● Report to HR You’re Not Alone
  • 15. Employees are . more likely to stay for a manager with High Emotional Intelligence. Gallup 2016 © 2022 Cultivate Empathy, LLC. All Rights Reserved. 4x Belonging Fairness Authenticity
  • 16. Practice curiosity & empathy ⬡ How can I empower them? ⬡ Share a vulnerable story ⬡ How can I make my team feel safer to be authentic? Create a Culture of Belonging and Growth ⬡ What am I feeling? What am I making this situation mean? ⬡ Am I being authentic? ⬡ What can I do differently the next time? ⬡ Ask for feedback ⬡ Model accountability ⬡ Am I promoting fairness? Grow & Do Better Create Belonging Self-Aware © 2022 Cultivate Empathy, LLC. All Rights Reserved.
  • 17. Narrator and Protagonist You can’t control what happens to you, but you have complete control over what it means.
  • 18. Self-Awareness: Unpack the Story What It means… Past pattern? New Story Next time
  • 19. Learn The New Social Learning by Tony Bingham, Marcia Conner Practice Develop Your EQ Skills Focus on Self-Awareness, Curiosity, and Accountability © 2022 Cultivate Empathy, LLC. All Rights Reserved. Self-Awareness Curiosity Accountability Coach Club Self-Assess Insight by Tasha Eurich Dare to Lead by Brene Brown Emotional Intelligence 2.0 by Travis Bradberry, Jean Greaves
  • 20. *2022 MIT Sloan **2016 Gallup © 2022 Cultivate Empathy, LLC. All Rights Reserved. Develop your self-awareness, curiosity, and accountability skills. Share your journey with your team and invite them to invest in their own EQ skills development. Action Items Summary The strongest predictor of job performance -TalentSmart 2014 Improved health & life satisfaction. -Ohio State University 2021 Higher EQ = Lower Risk of Depression -Northcentral University 2018 Effective leaders have higher EQ, regardless of IQ -Frontiers in Psychology 2018 A Top 10 Vital Skill -World Economic Forum 2020