This document outlines various TIBCO infrastructure services provided by Wise Men Solutions, including installation and configuration of TIBCO products, monitoring services using Hawk, an automated deployment framework, managed services for TIBCO infrastructure, and disaster recovery strategies and testing. Key services covered are installation of TIBCO products, applying latest patches, high availability configuration, Hawk monitoring rule configuration, integration with monitoring and ticketing tools, an automated deployment framework to standardize promotions, TIBCO infrastructure management and support, and disaster recovery strategy implementation and testing.

1. Wise Men Solutions
TIBCO Infrastructure Services
Installation and Configuration
99 Installation and configuration of following
TIBCO products standalone or on AMX platform
where applicable
• B2B – MFT and BusinessConnect including all
protocols
• BusinessWorks
• EMS
• Various Adapters
• BusinessEvents including ActiveSpaces
• MDM
• Spotfire
• BPM
• TIBCO PSG’s CLE framework
99 Latest minor release and patches applied as
necessary
99 Support all operating systems as supported by
TIBCO
99 High availability configuration
Monitoring
99 Installation and configuration of Hawk
99 Hawk rule bases for all environments
99 Configuring startup and stopping scripts of
all TIBCO products
99 EMS queue depth monitoring
99 Monitoring of dependent custom applications using AMI based micro-agents
99 Installation and Configuration of TIBCO PSG’s
Hawk Accelerator Kit
99 Integration with other monitoring tools such
as Openview
99 Integration with ticketing tools such as
Remedy
Wise Men ADF – Automated Deployment Framework
99 Wise Men has a Automated Deployment Framework which can implemented in a short time frame to help
automate deployment and promotion process for TIBCO projects.
• Saves a lot of time for customer instead of building such framework from ground up
• Supports version control repository
• Drastically improves develop-debug-deploy cycles
• Eliminates human errors for deployments
• Helps standardize deployment and promotion process
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2. Managed Services
99 TIBCO infrastructure management
• Monitor TIBCO infrastructure using Hawk rules and integration with other monitoring tools such as Openview
• Proactive L1, L2 and L3 support for TIBCO Infrastructure
• TIBCO product installation, upgrades and patches
• Work with TIBCO support for any product issues
• Advisory role to clients regarding available security updates, available product upgrades and patches
• Flexible Support model
• On-demand support
• Day-time support
• 24 x 7 support
99 TIBCO Infrastructure Assessment
Disaster Recovery
99 Disaster Recovery Strategy, implementation and testing of TIBCO based environments
99 Disaster Recovery Readiness Assessment
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info@wisemen.com | +1 281-953-4500
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