This document summarizes the candidate's experience in various areas of IT including system support, system integration, systems management, project delivery, project management, IT service management, programming, emerging technologies, people management, training, and qualifications. The candidate has vast experience supporting a wide range of IT systems through their entire lifecycle. They also have experience designing and implementing integrations between various management tools and technologies. Additionally, the candidate has broad experience deploying and managing various systems management solutions across different technologies.

1. SYSTEM SUPPORT
Vast experience supporting a wide range of IT systems. This would have including initial selection,
deployment, configuration, technical support, patching, upgrading etc
• Novell Operations Centre (NOC) • Network Node Manager (NNMi) • Enview • BMC
Performance Manager (Patrol) for Servers, Oracle and Websphere • MAX/Enterprise (MAXM) •
Autotomated Operations Control (AOC/MVS) • IBM Tivoli Information Management for zOS
(Info/Man) • ASIM Problem Management
SYSTEM INTEGRATION
Experienced at designing, implementing and supporting integrations between management tools,
ticketing systems, backup solutions, scheduling tools etc..
• Novell Operations Centre (NOC) • IBM Tivoli Monitoring (ITM) • Tandem • CISCO • NNMi •
Oracle Enterprise Manager (OEM) • Netbackup • Remedy on Demand • BMC Performance
Manager • SA zOS • Enview • CyberArk • Cisco Unified Operations Manager (CUOM) • System
Centre Operations Manager (SCOM) • CA Wily • AS400 • Microsoft Operations Manager
(MOM) • Autotomated Operations Control (AOC/MVS)
SYSTEMS MANAGEMENT
Broad understanding of a wide range of system management solutions, with vast experience in
deploying these offerings over a broad range of technologies.
• Deployed EnView to monitor the status of AIBs online banking systems.
• Integral part of a research working group around the management of Websphere.
• Selection and deployment of Novell Operations Centre (NOC)
• Deployment of a PATROL monitoring solution across AIBs internet infrastructure.
• Member of the Enterprise Systems Management Design Authority.
PROJECT DELIVERY
Over the years I have been actively involved with numerous project delivery teams that have delivered
a wide range of solutions. Examples include the following:
• Implementation of the Hitachi Storage Control Framework
• Migration of datacentres to Alpha and Omega
• Replacement of Tivoli Service Desk with Remedy Service Management system
• Development and rollout of Internet Business Banking – iBB
• Cutover to Euro and Y2K
PROJECT MANAGEMENT
Over the years I have successfully Project Managed numerous projects from initiation to close and
hand over to Operations. This has involved following best Project Management methodologies and
AIB internal standards. Some examples include:
• Novell Operations Centre migration from AIX to RedHat Linux
• Upgrade of HP Openview to Network Node Manager NNMi
• Deployment of Managed Objects – Formula system
• Upgrade of Patrol Agent estate and central components to Patrol 3.6
• Upgrade of Remedy 6 to Remedy 7 and ongoing customisations.
IT SERVICE MANAGEMENT
I have a broad understanding of IT Service Managements concepts across a wide range of tools and
disciplines and was one of the first people in AIB to complete the ITIL Foundation certification.
• Defined and documented the AIB Event Management Policy and Processes
• Published the ‘AIB Best Practices principles for Event Management’
• Development and publication of the AIB Common Event Format (CEF)
• Previously worked in IT Change, Incident and Problem Management and Service Level
Management

2. PROGRAMMING
Over the years I have designed and developed a wide range of integrations/solutions and have
experience in using a number of programming languages.
• Designed and developed a windows monitoring agent called NT Monitor
• Developed numerous Formula Express options for Operations staff
• Developed auto ticketing solution for NBU and OPCA
• VB • uniREXX • Shell script • C++ • Patrol Script Language • CLIST • Java
EMERGING TECHNOLOGIES
I have a big interest in emerging technologies and technical innovations.
• Completed research and evaluation of End User Experience Management (EUEM) solutions
• Completed proof of concept with Managed Object nLayers discovery product
• Completed a number of Big Data and Cloud online training modules
• Follow emerging trends with Gartner and Forrestor
PEOPLE MANAGEMENT
I have experience of managing a team of 10 IT staff for a number of years.
• Preparing team plans and resource management
• Carrying out performance reviews with team members
• Documenting staff roles and responsibilities
• Preparation of IT Career Progression cases for team members
• Mentoring and managing student placement
TRAINING
Over the years I have completed a broad range of training courses.
• Project Management Professional (PMP)
• Six Sigma - MOOC
• AIB Software Development Lifecycle SDLC
• Prince 2
• ITIL Foundation V3 Bridging
• Implementing IQA and ISO 9000 Quality Assurance Systems
• BMC Patrol Administration
• Patrol Script Language
• AIX Administration
• OS/2 Lan Administration
• AIB IT Graduate Programme
• Effective Presentation
• Time Management
• Managing Virtual teams
• AIB Management 1
QUALIFICATIONS
• Graduate / Higher Diploma in Computer Science (Hons)
• Graduate / Higher Diploma in Quality Systems (Hons)
• B.E. Industrial Engineering and Information Systems (Hons)