William Young is a senior business/data analyst with over 15 years of experience in finance and data analysis roles. He has a track record of carrying out in-depth data analysis, producing detailed documentation, and building strong relationships across departments. Currently, he works as a subject matter expert in customer data management and ensures all analysis requirements are fully understood.

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William Young
22 Toul Gardens, Motherwell, North Lanarkshire ML1 2FE
Telephone: 01698 249 041
Mobile: 07745546809
Email: youngwully@aol.com
PROFESSIONAL PROFILE
An enthusiastic and dedicated individual with high standards; who holds excellent interpersonal and
communication skills.
Enjoys working as part of a team developing and maintaining strong working relationships.
Has great attention to detail, enjoys problem solving and who thrives within challenging working
environments.
CAREER SUMMARY
Jan12 – Present
NATIONAL AUSTRALIA GROUP EUROPE LTD, GLASGOW
Senior Business/Data Analyst
This role is within the Enterprise Data Services team in Technology. Key responsibilities are assisting
projects with their MI/Data analysis requirements
Key Achievements
 Subject Matter expert in the Banks Customer Master Data Management product ensuring I am
across all analysis in this space
 In depth analysis to ensure business requirements are fully understood so that I can gather
appropriate data requirements
 Production of Detailed Requirements documentation
 Production of Source to Target mappings including relevant selection criteria and transformations
required
 Carry out Data Quality analysis to ensure no existing DQs will affect project deliverables
 Profiling of data to quantity validity of data we are looking to introduce
 Liaising with project designers to ensure aligned thinking in terms of how we deliver the
requirements
 Building relationships with business contacts and key project stakeholders
Feb 2003-Jan12
NATIONAL AUSTRALIA GROUP EUROPE LTD, GLASGOW
Systems Analyst
Throughout this time period I have remained part of the same team within Finance UK but have carried
out several different roles within the team ranging from the running of reconciliations to covering as team
leader during colleagues maternity leave
Key Achievements
 Carry out reconciliations between data being fed from core sore systems to the banks data
warehouse and the banks general ledger
 When differences arose carry out detailed investigation to determine root cause of problem and

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either correct where appropriate or escalate to relevant parties to get issues resolved
 Liaised with projects bringing new data into data warehouse and been involved in building
reconciliations to bring new data in
 Refreshing and analysing existing reports using business objects and excel
 Creating new business objects reports (using either Freehand SQL or data Marts) tailored to meet
the customer’s requirements.
 Liaising and building key relationships with various areas of the bank to ensure MI created and
distributed is fit for purpose
 Where improvements can be made ensuring MI is updated accordingly
 Cross training in my department’s reconciliation processes
 Meeting all set deadlines for reporting
Feb01 – Feb03
NATIONAL AUSTRALIA GROUP EUROPE LTD, GLASGOW
Finance analyst – Asset Quality
Key responsibilities included keeping the banks bad debts system up to date.
Key Achievements
 Making sure banks bad debts system was up-to-date and accurate for Clydesdale Bank,
Yorkshire Bank, Northern Bank and National Irish Bank
 Running key reporting out of the banks bad debts system
 Dealing with customer queries
 Liaising with customers to ensure reporting run for them met their requirements and
amending to meet needs when appropriate
NATIONAL AUSTRALIA GROUP EUROPE LTD, GLASGOW
Finance analyst – Accounts Payable (Temporary position)
Sep00 – Feb01
Key responsibilities included batching invoices from banks customers and uploading them into system.
Key Achievements
 Batching together invoices from banks customers are loading them into system
 Photocopying invoices
 Sorting out mail and distributing to relevant areas of the team
EDUCATION AND QUALIFICATIONS:
7 Standard Grades Including Mathematics, English, Accounting
3 Highers: English, Maths & Modern Studies
HND: Accountancy 2000

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Training and Development
I have attended to following training courses:
 Business Objects Release 3.1 – 3 days overview of the functionality and improvements contained
within new release
 Business Analysis Practice – 3 day ISEB course around business analysis best practices
 Modelling Business Processes – 3 days ISEB course around modelling techniques
 Requirements Engineering - 3 days ISEB course around gathering and documenting requirements
 One day course on the Agile Methodology and how it can be imbedded within an organisation
KEY I.T. SKILLS
 Word, Excel, Access, PowerPoint, Business Objects, Toad, SQL developer, Notepad, Internet, Lotus
Notes, Freehand SQL and using data marts
PERSONAL DETAILS
Driving Licence: Full, Clean
Health: Excellent; non-smoker
INTERESTS AND ACTIVITIES
Currently include: I am married with 2 young kids so I enjoy spending time with them as well as
working out at the gym on a daily basis. I am also a keen golfer and I enjoy going out with my
friends.
REFERENCES ARE AVAILABLE ON REQUEST