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SKILLS AND
QUALIFICATIONS NEEDED
FOR WAITERS AND
RECEPTIONIST
WILLGRACE CANDAR
RATIONALE: Waiters and waitress
requires very specific personality
and skills set to succeed. They are
responsible for greeting the patrons,
seeing to them their needs and
delivering accurate and prompt
service, as required to take orders
to stay attuned to the needs of the
customer and be an effective
communicators.
WILLGRACE CANDAR
WILLGRACE CANDAR
- Waiter and waitress must be an attentive listeners. They
should listen carefully when taking orders, always
remember the need of their customers.
COMMUNICATION
WILLGRACE CANDAR
- Good human touch and with interpersonal skills.
PEOPLE SKILLS
WILLGRACE CANDAR
- Working at a fast pace is critical, but so its maintaining
and with appearance of assuredness and calm.
WILLGRACE CANDAR
MULTI-TASKING
- Waiter or waitress are always managing
several things at once.
WILLGRACE CANDAR
GOOD MEMORY
- He/she must prepare a pad, pen and has
the ability to recollect all sorts of mundane
details again and again over the course of a
shift.
WILLGRACE CANDAR
 List of summary skills needed for a good and
effective waiter or waitress.
1 •Accuracy
2 •Alcohol server communication
3 •Attentiveness
4 •Beverages orders
5 •Clearing table and cleanliness
6 •Courteous
7 •Customer satisfaction
8 •Customer service at par
WILLGRACE CANDAR
 List of summary skills needed for a good and
effective waiter or waitress.
9 • Dependable
10 • Efficient
11 • Energetic
12 • Engage in public and good interpersonal skills
13 • Enthusiastic
14 • Flexible
15 • Can easily follow instruction
16 • Knowledge in food and beverage
WILLGRACE CANDAR
 List of summary skills needed for a good and
effective waiter or waitress.
17 •Friendly
18 •Knowledge in table setting
19 •Memorize menu
20 •Multi-tasking
21 •Motivating
22 •Positive attitude
23
•Punctual
24 •Teamwork-oriented
WILLGRACE CANDAR
RATIONALE: Bar Tendering or
bartenders are responsible for mixing
and serving drinks for customers. They
typically work at bars, restaurant or
other licensed establishment.
WILLGRACE CANDAR
Good
Memory
Good
Communication
FriendlyCompusure
Organization
WILLGRACE CANDAR
Building
rapport with
the customer
Accommodating
diverse clientele
Accuracy
Calmly responding
to agitated guest
Beer, Wine, and
Liquor
knowledgeable
Cleaning
Religiously the
glassware
Cleaning
religiously the
bar equipment
Hospitable/ High
Integrity
Good customer’s
relation
Basic mathematical
skills
WILLGRACE CANDAR
RATIONALE: The Chef oversee food
production at places where food is
served. The chef is required and
responsible for directing the
cooking staff and making numerous
decisions related to everything from
food production.
WILLGRACE CANDAR

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HOTEL AND RESTAURANT MANAGEMENT

  • 1. SKILLS AND QUALIFICATIONS NEEDED FOR WAITERS AND RECEPTIONIST WILLGRACE CANDAR
  • 2. RATIONALE: Waiters and waitress requires very specific personality and skills set to succeed. They are responsible for greeting the patrons, seeing to them their needs and delivering accurate and prompt service, as required to take orders to stay attuned to the needs of the customer and be an effective communicators. WILLGRACE CANDAR
  • 4. - Waiter and waitress must be an attentive listeners. They should listen carefully when taking orders, always remember the need of their customers. COMMUNICATION WILLGRACE CANDAR
  • 5. - Good human touch and with interpersonal skills. PEOPLE SKILLS WILLGRACE CANDAR
  • 6. - Working at a fast pace is critical, but so its maintaining and with appearance of assuredness and calm. WILLGRACE CANDAR
  • 7. MULTI-TASKING - Waiter or waitress are always managing several things at once. WILLGRACE CANDAR
  • 8. GOOD MEMORY - He/she must prepare a pad, pen and has the ability to recollect all sorts of mundane details again and again over the course of a shift. WILLGRACE CANDAR
  • 9.  List of summary skills needed for a good and effective waiter or waitress. 1 •Accuracy 2 •Alcohol server communication 3 •Attentiveness 4 •Beverages orders 5 •Clearing table and cleanliness 6 •Courteous 7 •Customer satisfaction 8 •Customer service at par WILLGRACE CANDAR
  • 10.  List of summary skills needed for a good and effective waiter or waitress. 9 • Dependable 10 • Efficient 11 • Energetic 12 • Engage in public and good interpersonal skills 13 • Enthusiastic 14 • Flexible 15 • Can easily follow instruction 16 • Knowledge in food and beverage WILLGRACE CANDAR
  • 11.  List of summary skills needed for a good and effective waiter or waitress. 17 •Friendly 18 •Knowledge in table setting 19 •Memorize menu 20 •Multi-tasking 21 •Motivating 22 •Positive attitude 23 •Punctual 24 •Teamwork-oriented WILLGRACE CANDAR
  • 12. RATIONALE: Bar Tendering or bartenders are responsible for mixing and serving drinks for customers. They typically work at bars, restaurant or other licensed establishment. WILLGRACE CANDAR
  • 14. Building rapport with the customer Accommodating diverse clientele Accuracy Calmly responding to agitated guest Beer, Wine, and Liquor knowledgeable Cleaning Religiously the glassware Cleaning religiously the bar equipment Hospitable/ High Integrity Good customer’s relation Basic mathematical skills WILLGRACE CANDAR
  • 15. RATIONALE: The Chef oversee food production at places where food is served. The chef is required and responsible for directing the cooking staff and making numerous decisions related to everything from food production. WILLGRACE CANDAR