1. ROBERT THOMAS
Paragould, AR 72450
wes.tho1972@outlook.com
Phone Number: 870-568-7104
Customer Service Agent
• 18 years’ experience in customer service, and administrative
• Computer literate using Office 2013, Excel, Access, PowerPoint Word, database,
Internet, email
• Willing to take on additional responsibilities and challenges
• Displays excellent time management with high attention to detail
• Works effectively as a team member
• Acts as liaison between clients and administration
• Maintain Customer confidentiality in accordance with company policies, I am very
skilled in the art of discretion
• Strong attention to detail, customer service and active listening skills; highly motivated,
creative and flexible
• Possess effective planning, organizational, communication, presentation and
interpersonal skills
• Professional known for making managerial decisions, using discretion and processing
highly confidential information
I am looking for an opportunity to use my work skills and my soft skills in a position that will
benefit both the company that employees me, as well as myself, thus creating new growth for
both.
I am currently employed as a Customer Service Representative for Experience Works. I have
been with this company for a year, since October of 2014, and by utilizing flexible working
arrangements Experience Works has allowed me to work from my home. I clockin using Kronos
sometimes as much as an hour and a half ahead of time just to get started. Still, because
Experience Works is a Non-Profit organization, and their budget is limited, I am not allowed to
work overtime.
In this position, I am able to prove my communication skills by working many different projects.
I have been able to help in resolving a few issues in accordance with company policies. I have
been of help in preparing short personal bios for my employer to use in meetings thus giving
them the chance for a more personal approach. This would also help to identify possible sources
of opposition thus alleviating some fears of surprises.

2. I have helped in projects that have placed me outside the normal parameters of a customer
service rep. These projects have given me opportunities to improve my investigative skills, my
online research skills as well as my intuitive listening abilities. These projects have been used to
help my employers make organizational and personnel decisions. Because of my ability to set
aside personal feelings, I have never had a problem working with and/or dealing with peoples of
other cultures. As for the so called language barrier; it may take a few extra moments and a little
bit of the manipulating of available resources, but even this barrier can be overcome.
Work Experience
Customer Service Associate
Experience Works/Arkansas Workforce Center
1015 Linwood Dr., Paragould, AR
April 2014-September 2014
• Confer with customers by telephone or in person to provide information about products
or services
• Check to ensure that appropriate changes were made to resolve customers’ problems
• Refer unresolved customer grievances to designated departments for further
investigation
• Interacting With Computers
• Communicating with Persons Outside Organization
• Making Decisions and Solving Problems
• Updating and Using Relevant Knowledge
• Coaching and Developing Others
• Thinking Creatively
• Training and Teaching Others
• Assisting and Caring for Others
• Experience with: Calling line identification equipment, Desktop computers, Email
software, Kronos Workforce Timekeeper, Microsoft Office software, Microsoft Word, Open Text
Fax Server, RightFax Edition
Security Guard
Boling Security Guard Inc.

3. 717 County Rd. 407, Jonesboro, AR
April 2007-May 2009
• Monitor and authorize entrance and departure of employees, visitors, and other persons
to guard against theft and maintain security of premises
• Patrol industrial or commercial premises to prevent and detect signs of intrusion and
ensure security of doors, windows, and gates
• Operate detecting devices to screen individuals and prevent passage of prohibited
articles into restricted areas
• Answer telephone calls to take messages, answer questions, and provide information
during non-business hours or when switchboard is closed
• Write reports of daily activities and irregularities such as equipment or property damage,
theft, presence of unauthorized persons, or unusual occurrences
• Call police or fire departments in cases of emergency, such as fire or presence of
unauthorized persons
• Answer alarms and investigate disturbances
• Communicating with Supervisors, Peers, or Subordinates
• Getting Information
• Assisting and Caring for Others
• Evaluating Information to Determine Compliance with Standards
• Communicating with Persons Outside Organization
• Training and Teaching Others
• Updating and Using Relevant Knowledge
• Documenting/Recording Information
• Interacting With Computers
• Experience with: Data entry software, Desktop computers, First aid kits, Flashlights,
Multi-line telephone systems, Patrol cars, Patrol golf carts, Two way radios
Security Guard/Site Supervisor
Securiatas USA/Frito Lay
2512 S Culberhouse St, Jonesboro, AR
February 2001-July 2006

4. • Create and/or implement security standards, policies, and procedures
• Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms,
following emergency response procedures
• Train subordinate security professionals or other organization members in security rules
and procedures
• Communicate security status, updates, and actual or potential problems, using
established protocols
• Supervise or provide leadership to subordinate security professionals, performing
activities, such as hiring, background investigation, training, assigning work, evaluating
performance, or disciplining
• Write or review security-related documents, such as incident reports, proposals, and
tactical or strategic initiatives
• Conduct physical examinations of property to ensure compliance with security policies
and regulations
• Support efforts to reduce substance abuse or other illegal activities in the workplace
• Prepare reports or make presentations on internal investigations, losses, or violations of
regulations, policies and procedures
• Attend meetings, professional seminars, or conferences to keep abreast of changes in
executive legislative directives or new technologies impacting security operations
• Communicating with Supervisors, Peers, or Subordinates
• Getting Information
• Resolving Conflicts and Negotiating with Others
• Evaluating Information to Determine Compliance with Standards
• Interacting With Computers
• Documenting/Recording Information
• Training and Teaching Others
• Processing Information
• Performing Administrative Activities
Military Service
August 1974-December 1978: US Marine
Infantry Security Administrations Clerk Files Clerk

5. Education
High School Diploma or Equivalent, General Studies
Lake City High School
Lake City, AR
Licenses & Certifications
Certificate - October 2014
In 2014 I received a certificate as a Customer Service Representative as well as a notice of
appreciation for a job well done.