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Ecommerce Europe
• Representing a € 550 bn EU market.
• 20 national e-commerce associations.
• Representing 25k+ companies
• Ecommerce Europe Trustmark
Ecommerce Europe
© Ecommerce Europe Page: 6www.ecommerce-europe.eu
© Ecommerce Europe 9/5/2015© Wijnand Jongen
© Ecommerce Europe 9/5/2015© Wijnand Jongen
V&D foto en Grease
Retailing Is..
© Wijnand Jongen
Retailing Is
About Putting Smiles
On The Faces Of
Customers
© Wijnand Jongen
World Of Retail
Is
Radically Changing
© Wijnand Jongen
Digital Immigrants
vrs
Digitale Natives
© Wijnand Jongen
The New Shopper DNA
of a Newborn
Generation
© Wijnand Jongen
A New World
Of Onlife Retail
‘Always Connected Retail’
© Wijnand Jongen
New
Business Models
© Wijnand Jongen
© Ecommerce Europe 9/5/2015
“The Internet of Things
Is The Technical Soul
Mate of the Sharing
Economy.”
Jeremy Rifkin
© Ecommerce Europe 5/5/2017 www.ecommerce-europe.eu
Why Buy When You Can Share?
Page: 19
© Ecommerce Europe 9/5/2015
Repair Refurbish
Reuse Recycle
Remaintance Recover
Redistributing Repurpose
Remanufacturing Refuse
© Ecommerce Europe 9/5/2015
The Circular Economy
Zalando
Business Models
Are
Interwoven
© Wijnand Jongen
© Ecommerce Europe 9/5/2015
Players Are Assuming
New Roles
© Wijnand Jongen
‘’My ultimate goal is
not to become a
retailer, but to
become a bank.”
Yoshiki Yasui
CEO and Founder
Origami
~
© Ecommerce Europe 9/5/2015
The Glocal Economy
Global vrs Local
© Wijnand Jongen
The Glocal Economy
Global:
New Shopping
Ecosystems Will Be
Dominant
The Glocal Economy
© Wijnand Jongen
Global Shopping
Ecosystems.
The Glocal Economy
© Wijnand Jongen
Global Shopping
Ecosystems.
Monopsonies?
The Glocal Economy
© Wijnand Jongen
© Ecommerce Europe 9/5/2015
“It wants to eat
global reail”
Eugene Wei
Amazon.com
stategist
1997-2004
“It wants to eat
global retail”
Eugene Wei
Strategist
Amazon.com
1997-2004
The Retailers
Prisoners Dilemma
© Ecommerce Europe 9/5/2015
The Glocal Economy
So What Can (Local)
Retailers Do?
© Ecommerce Europe 9/5/2015
Adjusting
Your Business
To A
New Customer Journey
1. Orientation
N=1
2. Selection
How Do
Onlife Shoppers Select?
© Wijnand Jongen
3. Payments:
Anywhere, Instant
‘With A Blink Of An Eye’
© Wijnand Jongen
4.Fulfilmment And
Delivery
The Last Green Mile
© Wijnand Jongen
Page: 59
5.Customer Care
= More Than Customer
Service
© Wijnand Jongen
Page: 63
The
New Retailers
Mantra
© Wijnand Jongen
Retailers Should
NO LONGER
Try To Fit The Customer
In Their Environment
© Wijnand Jongen
Retailers Should Fit In
–SEAMLESS-
In The Life
Of Their Customers
© Wijnand Jongen
A New
Economic Paradigm
Retail Mantra
© Ecommerce Europe 9/5/2015
Authentic
Inclusive
Personal
Human Touch
The Glocal Economy
© Wijnand Jongen
© Ecommerce Europe 9/5/2015
So, What About Technology?
© Wijnand Jongen
Technology Does Not
Determine Human Behavior.
Lee Raine, Barry Welllman, Networked 2014
© Wijnand Jongen
Technology Does Not
Determine Human Behavior.
Humans Detemine How
Technologies Are Used.
Lee Raine, Barry Welllman, Networked 2014
© Wijnand Jongen
In
The New World
of
Onlife Retail..
© Wijnand Jongen
Retailing
© Ecommerce Europe 9/5/2015
Retailing
Is About Putting Smiles
On The Faces Of
Customers
© Ecommerce Europe 9/5/2015
© Ecommerce Europe 9/5/2015
Dank U Wel!
wwijnandjongen.com
@wijnandjongen
#OnlifeRetail
© Wijnand Jongen

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Wijnand jongen

Editor's Notes

  1. The End of Online Shopping
  2. snfever
  3. GGGGGG
  4. GGGGGG
  5. Disruption in retail is all around us
  6. Boomers 45-70, na 45, Gen X 35-50, 1965-80. Natives; Millenials 20-35, geboren 80-2000 Opgegroeid met SMS, chat, video games 24/7 online Sterk multi-taskers Technology is way of life ‘Me- en selfie generatie’ Openminded
  7. 20-35, geboren 80-2000 Opgegroeid met SMS, chat, video games 24/7 online Sterk multi-taskers Technology is way of life ‘Me- en selfie generatie’ Openminded
  8. Before and after Google generation
  9. The share economy will be $3.5 billion this year, growth 25% according to Forbes Avis bought Zipcar for $500 million (Zipcar only made $4.3 million in the quarter before). Frost & Sullivan predict carsharing in Namerica will hit $3.3 billion by 2016.
  10. End of payments = end of banking? Not immediately, but Chinese Construction bank saw the banking activities of Alibaba; so it created its own webshop. But, how personal will it be? In that regard interesting to look at one development more: personal care versus scalability
  11. So banks are becoming retailers and retailers are becoming banks
  12. Now, 7,99 binnen uur, Instant Video, Books, Pantry 5,99 H Fresh, Photos, Music, Wpost, Prime Day July 15, Wpost, Private labels
  13. Next Amazon Dash
  14. WeChat shake function in Metro store: combination with beacons provide customers discounts.
  15. 4 fimljes in een screen; komen hierna
  16. Central in the bottom-up service approach: convenience and seamless shopping; Uber: perfect example of this
  17. Het winkellandschap vd jaren 50-60
  18. Met nwe technologien