Decision making process

1. Decision making process
Waleed Ghalwash

2. Table of Contents
Part 1: Welcome to the world of management
● Chapter 1 Introduction to management and organisations
● Chapter 2 Management history
● Chapter 3 Organisational culture and environment
● Chapter 4 Managing in a global environment
● Chapter 5 Social responsibility and managerial ethics
Part 2: Planning
● Chapter 6 Managers as decision-makers
● Chapter 7 Foundations of planning
● Chapter 8 Strategic management
Part 3 :Organising
● Chapter 9 Organisational structure and design
● Chapter 10 Managing human resources
● Chapter 11 Managing teams
● Chapter 12 Managing change and innovation
Part 4: Leading
● Chapter 13 Understanding individual behaviour
● Chapter 14 Managers and communication
● Chapter 15 Motivating employees
● Chapter 16 Managers as leaders
Part 5: Controlling
● Chapter 17 Introduction to controlling
● Chapter 18 Managing operations

3. Train Track and Child

4. Train Track and Child
Let's take a pause to think what kind of decision we could
make
● Analyse the situation................
● Think and reflect................
● Decided your answer !!!!
● Now ................ go ahead

5. Types of Information

6. Implications of IT within Organizations
➔ Facilitation of
communication and
information sharing.
➔ Flattening of organizational
structures.
➔ Faster decision making.

7. Implications of IT within Organizations

8. Implications of IT within Organizations

9. Data vs Information vs Knowledge

10. Data vs Information vs Knowledge

11. Characteristics of useful information
1. Timely.
2. High quality.
3. Complete.
4. Relevant.
5. Understandable

12. Decision Taking Decision Making?

13. How Managers use Info to make decisions
Problem-solving styles:
● Problem avoiders: Inactive in information gathering and
solving problems.
● Problem solvers: Reactive in gathering information and
solving problems.
● Problem seekers: Proactive in anticipating problems and
opportunities and taking appropriate action to gain an
advantage.

14. What are the
steps would you
take to solve this
problem?
You have a PROBLEM: one of
your team members is
causing the Breakup of the
Team.

15. How Managers think while approaching problems?
➔ Systematic thinking approaches problems in a rational,
step-by-step, and analytical fashion.
➔ Intuitive thinking approaches problems in a flexible and
spontaneous fashion.
➔ Multidimensional thinking applies both intuitive and
systematic thinking.
➔ Effective multidimensional thinking requires skill at
strategic opportunism.

16. Types of Managerial Decisions
Crisis Decisions
Non-programmed
Decisions
Programmed Decisions

17. Types of Managerial Decisions
Programmed Decisions
➔ Apply solutions that are
available from past
experiences to solve
structured problems.
➔ Structured problems are
straightforward and clear.
➔ Best applied to routine
problems that can be
anticipated.
Non- programmed Decisions
➔ Develop novel solutions to
meet the demands of an
unstructured problems.
➔ Unstructured problems are
ones that are full of
ambiguities and information
deficiencies.
➔ Commonly faced by
higher-level management.
Crisis Decisions
➔ A crisis involves an
unexpected problem that
can lead to disaster if not
resolved quickly and
appropriately.
➔ Rules for crisis management:
◆ Figure out what is
going on.
◆ Remember that speed
matters.
◆ Respect the danger of
the unfamiliar.

18. Steps in Decision making & Problem Solving
Step 1
Find &
define the
Problem
Step 2
Generate &
evaluate
alternative
solutions
Step 3
Make
decision &
conduct
ethics
double-
check
Step 4
Implement
the decision
Step 5
Evaluate
results
Repeat process as
necessary

19. Lost at Sea
➔ You are in a Boat and a fire
destroyed the boat.
➔ You are a group of survivors in
a raft with oars.
➔ Your location is unclear but
you estimate that you are about
500 kms away from the nearest
land.
➔ One person just found in his
pockets Five $1 bills and a
packet of matches.
➔ The items below are available
to you on the Raft select only
3 items to survive

21. Thank You